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First tree looked horrible on arrival, and planted immediately, as directed. It did not last at all, died in days. Company would not issue a refund, only a store credit. Ordered another tree, not a replacement because they were out of them, but something else, and it never made it to me, the package was damaged in shipment. Had to reach out to company to get another tree, and asked that it be shipped June 28/29. Well, they forgot! So finally, they shipped out the tree, right before the July 4th weekend, so by the time I got the tree, the leaves had black spots all over them, and it died shortly after planting. I reached out to the company and no one has responded!
If you need trees fast growing trees is for you they are really good excellent customer service and the trees are really good quality I am very happy with my green giants that I got from fast growing trees you will be too
Quick delivery and my apple trees were in great condition. They have been planted for 2 weeks now and are doing great.
The trees arrived in perfect condition, very fast delivery and a exceptional rose tree, i recommend this product.
Bought 20 of the 1-2 ft green giants. Had about a 50% death rate due to the transit from SC to San Diego and the different climate and soil conditions here. FGT promptly replaced the dead trees. During that time a few more bit the dust but am waiting to see how the replacements thrive. The replacements looked to be more mature so I have high hopes for them, but time will tell on how they adapt. Looking forward to getting a "green wall" in a couple of years.
I ordered 4 trees and they all came almost dead. Planted immediately and 1 week later none survived. Contacted customer service 3 times no answer.
We bought 2 Royal Empress trees and they both died within a week.
We are so sorry that your trees didn’t make it! We have reached out privately to help!
Showed up damaged, I sent pictures of it being damaged and told you about it and the answer I get is give it a few months and let us know if it is ok. Very bad customer service. Don't plan to buy from again.
I recently had to have an order turned around in mid shipping because I could not take delivery the week it was scheduled to arrive. The gentleman on the phone was more than accommodating and the problem was solved. I will never hesitate to call for assistance when I need it.
The tree came quickly and was packed neatly and easy to unpack. The directions on planting were clear and 3asy to follow. My tree has already shown signs of new growth. We are very pleased.
$7.99 for over sized shipping for each tree, and they put 2 trees in 1 box and that smashed the tops of both, and it was plain to see they tried to fold the elm tree 180 degrees to fit and realized it wouldn't work so they cut it to fit the box, they also cut the honey locust to fit? Very poor shipping but then fed x driver flips box end over end because he's in hurry and that hurt them even more, or is that supposed to help? Very $#*!ty experience will not ever order from this company again..
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Tree died within the week. Planted it exactly per instructions. Too much money lost.
Quick service but box was damaged upon arrival. Inspection found top 3 inches of the tree snapped off. I would have expected either a double walled box or a dowel or something inside the box to protect against this issue.
The two mullberry trees I ordered arrived quickly and in great shape. They are already growing new leaves and branches. The tri-volor Willow shrub, also arrived quickly and doing well.
I had ordered from STARK previously, and was greatly disappointed in shipping time and product quality. I will not order from them again. However, I will most definitely order from FastGrowingTrees again.
Thank you very much.
100% satisfied customer
Trees look healthy and seem to be doing well since planted.
We ordered 4 hydrangeas that arrived in a terrible condition. The plant that they sent for replacement didn‘t look much better but at least we were able to plant them.
We're disappointed in the quality of plants and the quality of delivery.
We are so very sorry to hear this and we are reaching out privately to offer further assistance.
We ordered our tree and it said it would be here in two days except it took 5 days, and our Plant came with broken branches,
We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery. We have reached out privately to assist you with your plants
The trees are beautiful and healthy. They came with complete instructions on how to plant them.
We read all of the fantastic reviews before ordering 5 knock out rose plants. Two came and were ok. The other three came in a separate box not packaged properly and were squished - planted anyway but not doing well. When the company found out, they immediately send three new plants (all packaged perfectly this time) the first box of three were not. They were very concerned that we were not happy, and did everything possible to remedy.
The plant was reasonably priced, and was received in a timely manner. It was packaged with great care and was in excellent condition upon arrival despite ordering it in the heat of Summer. It is thriving, and I would recommend purchasing from this vendor every day of the week.
We're very sorry for your experience and we are reaching out to help make it right!