Trees.com

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Trees.com
trees.com

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Utah
1 review
0 helpful votes
Follow ELLEN T.
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First tree looked horrible on arrival, and planted immediately, as directed. It did not last at all, died in days. Company would not issue a refund, only a store credit. Ordered another tree, not a replacement because they were out of them, but something else, and it never made it to me, the package was damaged in shipment. Had to reach out to company to get another tree, and asked that it be shipped June 28/29. Well, they forgot! So finally, they shipped out the tree, right before the July 4th weekend, so by the time I got the tree, the leaves had black spots all over them, and it died shortly after planting. I reached out to the company and no one has responded!

Date of experience: July 16, 2021
Racheal S. Trees.com Rep
over a year old

We're very sorry for your experience and we are reaching out to help make it right!

South Carolina
1 review
0 helpful votes
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Love fast growing trees
July 16, 2021

If you need trees fast growing trees is for you they are really good excellent customer service and the trees are really good quality I am very happy with my green giants that I got from fast growing trees you will be too

Date of experience: July 16, 2021
Tennessee
1 review
0 helpful votes
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Apple trees
July 16, 2021

Quick delivery and my apple trees were in great condition. They have been planted for 2 weeks now and are doing great.

Date of experience: July 16, 2021
New Hampshire
2 reviews
0 helpful votes
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Fantastic rose tree
July 16, 2021

The trees arrived in perfect condition, very fast delivery and a exceptional rose tree, i recommend this product.

Date of experience: July 16, 2021
California
1 review
0 helpful votes
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So far great experience
July 16, 2021

Bought 20 of the 1-2 ft green giants. Had about a 50% death rate due to the transit from SC to San Diego and the different climate and soil conditions here. FGT promptly replaced the dead trees. During that time a few more bit the dust but am waiting to see how the replacements thrive. The replacements looked to be more mature so I have high hopes for them, but time will tell on how they adapt. Looking forward to getting a "green wall" in a couple of years.

Date of experience: July 16, 2021
Washington
1 review
0 helpful votes
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Trees arrived almost dead...
July 16, 2021

I ordered 4 trees and they all came almost dead. Planted immediately and 1 week later none survived. Contacted customer service 3 times no answer.

Date of experience: July 15, 2021
South Carolina
1 review
0 helpful votes
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Disappointed
July 20, 2021

We bought 2 Royal Empress trees and they both died within a week.

Date of experience: July 15, 2021
Racheal S. Trees.com Rep
over a year old

We are so sorry that your trees didn’t make it! We have reached out privately to help!

Texas
1 review
0 helpful votes
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Damaged plant delivered
July 16, 2021

Showed up damaged, I sent pictures of it being damaged and told you about it and the answer I get is give it a few months and let us know if it is ok. Very bad customer service. Don't plan to buy from again.

Date of experience: July 15, 2021
Montana
1 review
0 helpful votes
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Excellent Customer Service
July 16, 2021

I recently had to have an order turned around in mid shipping because I could not take delivery the week it was scheduled to arrive. The gentleman on the phone was more than accommodating and the problem was solved. I will never hesitate to call for assistance when I need it.

Date of experience: July 15, 2021
Florida
1 review
0 helpful votes
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Crepe Myrtle
July 15, 2021

The tree came quickly and was packed neatly and easy to unpack. The directions on planting were clear and 3asy to follow. My tree has already shown signs of new growth. We are very pleased.

Date of experience: July 15, 2021
Florida
1 review
1 helpful vote
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$#*!ty shipping
July 20, 2021

$7.99 for over sized shipping for each tree, and they put 2 trees in 1 box and that smashed the tops of both, and it was plain to see they tried to fold the elm tree 180 degrees to fit and realized it wouldn't work so they cut it to fit the box, they also cut the honey locust to fit? Very poor shipping but then fed x driver flips box end over end because he's in hurry and that hurt them even more, or is that supposed to help? Very $#*!ty experience will not ever order from this company again..

Date of experience: July 15, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
2 reviews
1 helpful vote
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Tree
July 15, 2021

Tree died within the week. Planted it exactly per instructions. Too much money lost.

Date of experience: July 15, 2021
Virginia
1 review
0 helpful votes
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Japanese maple
July 15, 2021

Quick service but box was damaged upon arrival. Inspection found top 3 inches of the tree snapped off. I would have expected either a double walled box or a dowel or something inside the box to protect against this issue.

Date of experience: July 15, 2021
Wisconsin
2 reviews
0 helpful votes
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Very impressed
July 15, 2021

The two mullberry trees I ordered arrived quickly and in great shape. They are already growing new leaves and branches. The tri-volor Willow shrub, also arrived quickly and doing well.
I had ordered from STARK previously, and was greatly disappointed in shipping time and product quality. I will not order from them again. However, I will most definitely order from FastGrowingTrees again.
Thank you very much.
100% satisfied customer

Date of experience: July 15, 2021
Virginia
2 reviews
2 helpful votes
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Satisfied
July 15, 2021

Trees look healthy and seem to be doing well since planted.

Date of experience: July 15, 2021
New York
1 review
0 helpful votes
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Disappointed in quality of plants
July 20, 2021

We ordered 4 hydrangeas that arrived in a terrible condition. The plant that they sent for replacement didn‘t look much better but at least we were able to plant them.
We're disappointed in the quality of plants and the quality of delivery.

Date of experience: July 15, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and we are reaching out privately to offer further assistance.

Florida
1 review
0 helpful votes
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Not purchasing your products again
July 20, 2021

We ordered our tree and it said it would be here in two days except it took 5 days, and our Plant came with broken branches,

Date of experience: July 15, 2021
Racheal S. Trees.com Rep
over a year old

We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery. We have reached out privately to assist you with your plants

North Carolina
1 review
0 helpful votes
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Beautiful trees.
July 15, 2021

The trees are beautiful and healthy. They came with complete instructions on how to plant them.

Date of experience: July 15, 2021
Connecticut
1 review
0 helpful votes
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Replacement plants received
July 15, 2021

We read all of the fantastic reviews before ordering 5 knock out rose plants. Two came and were ok. The other three came in a separate box not packaged properly and were squished - planted anyway but not doing well. When the company found out, they immediately send three new plants (all packaged perfectly this time) the first box of three were not. They were very concerned that we were not happy, and did everything possible to remedy.

Date of experience: July 15, 2021
Utah
1 review
0 helpful votes
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Beautiful, healthy plant in excellent condition
July 14, 2021

The plant was reasonably priced, and was received in a timely manner. It was packaged with great care and was in excellent condition upon arrival despite ordering it in the heat of Summer. It is thriving, and I would recommend purchasing from this vendor every day of the week.

Date of experience: July 14, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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