Travelex Insurance

In October, 2025 I insured an $11,000 international trip with Travelex Insurance Company. They process their claims through Zurich Travel Claims. My trip was planned for November, 2025.

Unfortunately my mother had a serious car accident the week after I made my trip reservations and insured my trip, so I had to cancel my trip and I filed a travel reimbursement claim with Travelex/Zurich Travel Claims. The claim process took a long time but that is not why I am rating this company with only one star. I had booked a hotel near my departure airport the night before my flight left the country. I did not realize that, in my obvious attempt to insure my full trip, I had to make the insurance start date the day before my flight (when I would check into the hotel) instead of the hotel being included from the check-out date. I also want to point out that I unnecessarily insured my airfare which was more than $6,000. So Travelex received an insurance premium on $6,000 that I did not have to insure (because it turned out my air tickets were fully refundable).

Travelex/Zurich Travel Claims has denied my reimbursement claim for the one-night hotel stay near the airport on the night before my early morning flight, even though they received a premium for the $6,000 airfare that I did not have to file a claim for. I received the standard boilerplate rejection language of "... our terms and conditions...".

We all know that Travelex could make an exception and reimburse me for the one-night pre-flight hotel stay if they wanted to do so. But they don't want to, so they're just keeping all the extra premium from my refundable airfare and showing no consideration of the terrible circumstances under which I had to cancel my trip.

I will be re-planning the same trip this coming summer, and I will insure that trip, but I will NOT insure it with Travelex. I strongly advise anyone who is in the market to purchase travel insurance to skip Travelex and choose a different travel insurance company for your coverage.

On a separate consumer compliant website where I also published a poor review, someone from Travelex replies and ask me to contact them at TISReviews@***. com for assistance. Their reply did not include a valid domain name to actually contact someone. I think they were playing games with the consumer complaint website to make the website think they responded to the complaint.

Again, I advise everyone to AVOID TRAVELEX INSURANCE SERVICES for your travel insurance needs. They will try to use the fine print in the contract to weasel out of legitimate claims.