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SmartCustomer Website Reviews and Complaints
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TrainPetDog provides breed-specific dog training and housebreaking information.


trainpetdog.com
Los Angeles, CA, United States
+52
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TrainPetDog Reviews Summary

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

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Washington
1 review
0 helpful votes
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Good information
September 29, 2020

Tips are very good. Also very helpful. Havent had a baby puppy is years so I look forward. To the emails with tips.

Date of experience: September 29, 2020
Indiana
2 reviews
0 helpful votes
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I did not know how to get back to find my answers in Ask an Expert. Sally was very helpful. We went through all the points to helping us be more alpha with our puppy and we feel we can do this and are seeing improvement already.

Date of experience: September 27, 2020
Indiana
1 review
0 helpful votes
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I feel much more comfortable working with our puppy. I learned all kinds of things about housetraining, teaching her not to bite, taking care of his itching, and where she should sleep. With my notes, I feel like I can do this!

Date of experience: September 27, 2020
Indiana
1 review
0 helpful votes
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Confident
September 28, 2020

Confident. Comfortable. We feel we can potty train our new puppy and teach him to use his doggie door.

Date of experience: September 27, 2020
Illinois
1 review
0 helpful votes
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Training Call
September 25, 2020
Updated review

So glad you have experience with Pointers. Confirmation of what we are doing for training. Learned about choker collars.

Date of experience: September 25, 2020

So glad you have experience with Pointers
September 18, 2020
Previous review

So glad you have experience with Pointers. Confirmation of what we are doing for training. Learned about choker collars.

Date of experience: September 17, 2020
Indiana
1 review
0 helpful votes
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Clarity
September 24, 2020

Clarity. Practicality. Friendliness of person calling. Empathy and help.

Date of experience: September 24, 2020
California
1 review
0 helpful votes
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Misleading information
October 24, 2020

Legal department, or upper management will not return phone calls regarding concerns. Beginning to feel very bad about this company. Apparently this issue will go directly to their insurance carrier. Additionally the headquarters appears to be in a different country, I was charged additional fees because it was from other country.

TrainPetDog attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Indiana
1 review
0 helpful votes
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Hopeful
September 23, 2020

Hopeful. You answered the concerns I had on potty training, feeding, etc. You really know.

Date of experience: September 22, 2020
Indiana
2 reviews
0 helpful votes
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It's nice to know exactly what to do and how to teach her.

Date of experience: September 22, 2020
Indiana
1 review
0 helpful votes
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YOu gave me good ideas for poop eating and hints for deterring Cairn Terrier. I also learned about marking.

Date of experience: September 22, 2020
Arizona
1 review
0 helpful votes
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My TrainPetDog Experience
September 18, 2020

TrainPetDog is great! The course is great, even if you can't buy the books and such. TrainPetDog has so much experience and helpful tips to keep your dog in line. I love this site and this course!

Date of experience: September 18, 2020
TT
1 review
0 helpful votes
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Me and my Dalmatian
October 18, 2020

It's was very educational and eye opening. Easy to understand and implement.

TrainPetDog attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2020
Indiana
1 review
0 helpful votes
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As always, great ideas and advice
September 18, 2020

As always, great ideas and advice. She has seen a lot and experienced a lot with dogs.

Date of experience: September 17, 2020
Indiana
1 review
0 helpful votes
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What a blessing!
September 18, 2020

What a blessing! Great tips! We are excited to start a routine and some leash training.

Date of experience: September 17, 2020
Indiana
1 review
0 helpful votes
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Glad to know the lack of control in the morning can be age-related.

Date of experience: September 17, 2020
California
1 review
0 helpful votes
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Knowledge is powerful
September 15, 2020

I have trained my puppy Rottweiler about 15 yrs ago an now I am training puppies( Boxerdoodles) I am a little rusty. These training steps has been very helpful thank you

Date of experience: September 15, 2020
Canada
1 review
0 helpful votes
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Very good
September 14, 2020

Emails are very useful. I'm learning so much that I didn't know before.

Date of experience: September 14, 2020
Arizona
1 review
0 helpful votes
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Better than before
September 14, 2020

Axow was really aggressive and he ran away most of the time, while going through these training instructions I made sure to show positive reinforcement and he was very playful and calm. This was very useful!

Date of experience: September 14, 2020
Colorado
1 review
0 helpful votes
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Confident
September 14, 2020

Confident. Happy. Informed. Anxious to get started training my puppy.

Date of experience: September 14, 2020
Arizona
1 review
0 helpful votes
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Training our folden
September 12, 2020

Brianna is doing very well in training and following the instructions and tips has helped us with her

Date of experience: September 12, 2020