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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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The bag is absolutely stunning but the seller didn't ship until the 9th day and ignored 2 emails in the interim. Very disappointing.

Date of experience: May 8, 2022
Ohio
1 review
0 helpful votes
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Thumbs up!
May 8, 2022

I am thrilled with this purse. It does not have even the tiniest defect on it. You would think it was fresh off the sales floor, and it's beautiful.

Date of experience: May 8, 2022
New York
1 review
0 helpful votes
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Great experience
May 8, 2022

My order arrived really quickly and it was just as described.

Date of experience: May 7, 2022
Georgia
1 review
0 helpful votes
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Nice glasses
May 8, 2022

Excellent experience item came timely and packaged well

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Perfect shoes
May 8, 2022

The shoes were perfectly as advertised, brand new with the box and dust cover and she was very quick to ship. Arrived in time for Mother's Day despite me ordering late. Thank you!

Date of experience: May 7, 2022
Florida
1 review
0 helpful votes
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Ocean Earrings are great!
May 8, 2022
Updated review

Arrived very promptly. The earrings are just beautiful. Michael, the seller, certainly does it right...

Date of experience: May 7, 2022

Took a while but we got together
November 26, 2021
Previous review

Took a while but we got together. Always a pleasure.

Date of experience: November 26, 2021

Looked snuggly and is snuggly...
November 15, 2021
Previous review

I saw it, I ordered it and I like it.
Always a pleasure

Date of experience: November 15, 2021
New York
1 review
0 helpful votes
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Happy Buyer!
May 8, 2022

Shipping was super fast (2 days)! Item exactly as described. Came with dust bag, box and original tags. Brand new item! I LOVE my new pouch :)

Date of experience: May 7, 2022
New Jersey
1 review
0 helpful votes
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So quick and easy!
May 7, 2022

I bought my item on Wednesday and it came today on a Saturday. Very delighted with my order. It came professionally wrapped and no damage or anything happened!

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Shipping
June 6, 2022

DHL shipping is terrible. They require signature and give you no option to opt out

Date of experience: May 7, 2022
dev o. — Tradesy Rep
over a year old

Hi Ashley,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are so sorry for any delayed shipping with the courier used by the seller! We take user feedback seriously and often utilize it to streamline our services. We have notated your feedback at this time. Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Maryland
1 review
0 helpful votes
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Feedback
May 7, 2022

Item was as described. Thank you for fast delivery and service.

Date of experience: May 7, 2022
Washington
1 review
0 helpful votes
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Swimsuit
May 7, 2022

Very very happy with how my purchase
was delivered and I was given updates. Although I do wish I could return it for a smaller size, other than that, it was a good experience.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Perfect Transaction
May 7, 2022

Very good communication between seller. My questions were answered promptly and additional photos provided without asking for them!

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Excellent
May 7, 2022

It was easy and smooth. I had a horrible experience a few weeks ago, and I am glad it worked out this time.

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Amazing Service
May 7, 2022

I love La Via. Beautiful items for a great price. I bought these shades for my vacation and they came very shortly.

Date of experience: May 7, 2022
Georgia
1 review
0 helpful votes
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Louis Vuitton
May 7, 2022

Nice quality bag in great condition. Packaged with care. Reasonable shipping time.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Vivo
May 7, 2022

I've ordered several items and they've been exactly what I've expected!

Date of experience: May 7, 2022
Pennsylvania
1 review
0 helpful votes
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Tory bag
May 7, 2022

Easy shopping, good communication, quick shipping!

Date of experience: May 7, 2022
California
2 reviews
0 helpful votes
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This website has been really good so far..
May 7, 2022
Updated review

This website has been really good so far. Thank you

Date of experience: May 6, 2022

My 1st time...
October 12, 2021
Previous review

My 1st time... we shall see how this will go..

Date of experience: October 11, 2021
California
1 review
0 helpful votes
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Happy!
May 7, 2022

Quick shipping and item received in perfect condition!

Date of experience: May 6, 2022
Colorado
2 reviews
0 helpful votes
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Wonderful, no problem, my product arrived quickly.

Date of experience: May 6, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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