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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great price and quality
May 11, 2022

Ship fast and excellent condition, highly recommended and will shop from Tradesy again.

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Great Seller
May 11, 2022

Love my new Handbag. Fast shipping. Handbag arrived in better than described condition.

Date of experience: May 11, 2022
Maine
1 review
0 helpful votes
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Beautiful!
May 11, 2022

Excellent communication, quick shipping, beautiful bag. Thank you so much!

Date of experience: May 11, 2022
California
1 review
0 helpful votes
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Poor turnaround time for reply and action from seller. Seller didn't ship until the 7th day but after checkout it showed estimated delivery of May 5-8 and that sellers usually ship within 3-5 days. Website must make it visible to buyers that sellers are given 10 days to ship so not to set an expectation from buyers.

Date of experience: May 11, 2022
dev o. — Tradesy Rep
over a year old

Hi Leslie,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear the seller did not ship out your item in a timely manner. Per our Shipping Policy, as you mentioned we do give sellers 10 days to ship, however, we often see them provide a tracking number within 3-5 days from confirming a sale. That being said I have notated your feedback for our Product Team to review in the hopes we can streamline our services to be more efficient for all.

Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Texas
1 review
0 helpful votes
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Exactly what I expected!
May 11, 2022

Smooth transaction, quick response and delivery! Bag is exactly how it is described!

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Great experience
May 11, 2022

It is so easy to purchase thru trades! They have a wide selection of luxury goods.

Date of experience: May 11, 2022
California
1 review
0 helpful votes
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First time buyer
May 11, 2022

Great communication easy transaction definitely will buy again!

Date of experience: May 11, 2022
Massachusetts
1 review
0 helpful votes
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Loved my shades
May 11, 2022

The product was packaged beautifully and arrived so quickly. Everything was as expected. Very pleased.

Date of experience: May 11, 2022
Tennessee
1 review
0 helpful votes
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Phenomenal
May 11, 2022

Very responsive seller, excellent customer service and the watch was absolutely gorgeous.

Date of experience: May 11, 2022
Illinois
1 review
0 helpful votes
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Great seller
May 11, 2022

Love the bracelet- came quickly and as described thank you!

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Great. My order arrived so fast
May 11, 2022

My purse looks so beautiful... I can't wait to find a matching wallet.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Chanel mini bag
May 10, 2022

I'm having Tradesy review to confirm it is indeed authentic.

Date of experience: May 10, 2022
Maine
1 review
0 helpful votes
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Rolex Watch
May 10, 2022

After much research and store visits to a certified rolex dealer, I decided to purchase a used one from Tradesy. The process was easy and my questions were answered promptly by the seller. Once purchased the seller couldn't see my entire mailing address which delayed the shipping. I had to cancel my order to reorder the same watch with the help of Tradesy's customer service to ensure my whole address was visible. There was no workaround. The watch arrived today. May seem petty but I anticipated the watch would have been set to the correct time and date. Once I figured it, I was good to go!

Date of experience: May 10, 2022
Nevada
1 review
0 helpful votes
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Nice shape
May 10, 2022

My new watch is wonderful just had to replace the battery which cost $15 more to the total price

Date of experience: May 10, 2022
Minnesota
1 review
0 helpful votes
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Great service!
May 10, 2022

Awesome service got a thank you note and a cute pair of earrings thrown in and I love the shirt!

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Great and quick
May 10, 2022

Found what I wanted, item was shipped quickly and I received it with no problem

Date of experience: May 10, 2022
Florida
2 reviews
0 helpful votes
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I purchased the bag expecting it to ship from the United States (Tradesy is US Only) but was informed a whole week later that the seller had a special exception and was allowed to use a different carrier and allowed to ship from another location. The bag came from Hong Kong with DHL and because of that it took a much longer time than expected. I would have liked to be informed of that from the get-go as I was getting ready to go on a trip and was afraid I would not be home to inspect my purchase.
All ends well as the package arrived the day before my departure.

Date of experience: May 10, 2022
Massachusetts
1 review
0 helpful votes
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Louboutin Platform Sandals
May 10, 2022

Exactly as described. Fast shipping. Love them- thanks!

Date of experience: May 10, 2022
Missouri
1 review
0 helpful votes
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Handbag Love
May 10, 2022

Love my "new to me" Gucci bag! Quick response and delivery. Thank you!

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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First Unbag-ing
May 10, 2022

First thoughts; packaging was super thorough. Protective and decorative- the whole bag was padded and then plastic wrapped. And THEN pretty tissue wrapping. So that was nice.

On first look the bag was crisp with no visible flaws. It was a little dusty (to be expected with clear/vinyl).
Hardware is gold and in perfect condition- also safety wrapped.
Comes with original tag attached shiwing retail price.
One thing that made me a little sad was no bag bag lol never bought a nice purse that didn't come with a satin or silk protective bag.
OTHER THAN THAT this was so cute! And 100% to expectations on shipping and receiving the bag.
Thanks a bunch!

Date of experience: May 10, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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