Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Beautiful watch! Arrived very fast and in perfect condition.
They kept true to their word and shipped the item right away, excellent customer service and very quick responses to questions. I will be ordering a bigger bag in the nearest future but for now this bag is perfect as a carry on for my trip!
Super quick fast delivery! Didn't expect it so soon.
Fast shipping and great packaging. Love the LV case for my glasses
Quick shipping but the bag smells horrible, like damp!
Product was exactly as described. With all serial numbers and info to verify. Fast delivery.
I looked at the item, researched it and contacted the seller. The seller responded promptly and relieved any doubts and/ or fears about the item being purchased is100% real and authentic.
My delivery was too late because my package was sitting on a fedex truck for 2 days.
Hi Paniz,
We recently reviewed your feedback and wanted to follow up with you.
Gosh, we're so sorry about any shipping delays! Please know packages are insured while in transit, and anything over $500 will also have a signature required. That being said, please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered Valentino sandals from LuoLUo. I noticed my addressed was incorrect. I sent message after message with no response. Then 5 days later a message saying the sandals had been shipped to old address. I messaged luoluo Response was "sorry I was sick" call DHL here's the tracking number. I thought order was canceled after 48 hours of no response. Total JOKE. So I begin the DHL disaster to reschedule delivery to current address. Closest they would redekiver is San Francisco. I needed sandals for wedding in grand caymans on 5/25. They do not come in time. I reschedule a hold in SF go to pick sandals up today and they're in Oakland. I wasted 3 hours on top of all the fiasco above. Top it off seller sends rude note to please contact DHl as she's been contacted. Final straw was Tradesy note package delivered NOT TRUE. No delivery I picked it up.
Hi Elizabeth,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we do pull the address that is on file at the time of checkout. Should you ever need assistance reaching a seller we would be more than happy to contact them on your behalf, simply call us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible. That being said we are so sorry about the hassle had with the couriers and have notated your experience with this particular seller.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I visit from time to time. I have very eclectic tastes, so I come often hoping for new items. I wanted this ring before, and bit the bullet because the price came down to reasonable level. Please, can you get rid of your "sold" items from your listings? It makes me mad when I see something I would have liked better, sold to someone else. Otherwise, very nice. Thanks.
The minute I saw this, knew I was going to make it mine. Seller had just reduced the price which was fair, so I didn't even quibble, plus promptly answered my questions as well. It also went through an authentication process by Tradesy, though I knew the item was the real deal.
I received my bag in just a couple days after ordering. I absolutely love the bag I bought. It was well wrapped and exactly as described.
Great first experience ordering from the site! I received the item very quickly.
Alles ist sehr nach meinem Geschmack. Schnell, bequem zum Abholen, immer das richtige Sortiment auf Lager. Das Personal ist höflich.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ciara,
We recently reviewed your feedback and wanted to follow up with you.
Oh no! We're so sorry the bag came in a different condition than described. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.