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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Beautiful handbag well wrapped and quick delivery. Very pleased
Finding cute shoes without a high heel in a particular color for a size 11 footb can be like playing Where's Waldo and never finding him. I was looking for a stylish blue shoe and this ankle strap caught my eye immediately and the proce was right! I had a few questions for the seller which she answered after which I decided to purchase. I was not disappointed to say the least
I purchased a ring and everything went so very good! The seller was very nice we texted back and forth and she sent the original sales receipt and the beautiful ring wrapped very nicely with a really sweet note! Can't wait to get it sized and start wearing it! It is beautiful and the pictures don't do it justice'. So glad I found this site.
I have purchased a handful of items on tradesy previously over the last 3 years and I've had a great experience each time. I love purchasing from seller's who advertise they will ship next business day because I want my items as soon as possible!
I was so thrilled to find the Tom Ford sunglasses I was searching for on Tradesy! This was a classic discontinued style that I have wore for several years until recently when a beach in North Carolina claimed them from me. The transaction was smooth, and the item was as described. I couldn't have asked for better!
It was an easy experience. Purse is not in the best quality. I feel the pics posted make the items appear better in quality than the actual items. This is the second purse that I have purchased recently and they do not look like the actual item. There is more wear than what is shown in the pics.
Unfortunately, I did receive it after I asked for it to be cancelled by the owner (within 10 minuets of my order) and Tradsey. I was emailing Tradsey and advised them I did not want it and was advised they would get back with me, I sent another email and they said they were checking on it and would get back to me. I emailed the girl again at Tradsey but the item was still shipped out. Terrible service, now what? I don't want it, I don't want to get a fricken credit, I will never use you guys again! I will request to have the charge on my credit card reversed. And if you don't refund my credit card, I will request to have the charge on my credit card reversed and YELP this debacle.
Shipping took longer than I thought it would but I'm happy with my package.
My experience was very pleasant. My purchase was easy… quality is as advertised… shipping was timely. Overall I'm very pleased.
Thank you so much! Beautiful necklace. So happy with the transaction!
Beautiful item, great seller & fast ship— thank you so much!
Habe schon zweimal bei diesem Shop gekauft, Produkt ist original, Preis war niedriger als bei vielen Mitbewerbern, Lieferung am nächsten Tag, Garantie gegeben.
Amazing experience and quick shipping! I was pleasantly surprised to find a discontinued pair of shoes like this in good condition available. The purchasing process was easy so im sure ill be using tradesy again.
Shopping on tradesy was just as easy as using Poshmark or Mercari. I especially loved how quick the shipping was, my order actually arrived a day earlier than expected and it was coming from across the country. I am slightly disappointed in the product itself I received as the pictures did now show that there was any tarnish on the earrings/gems but overall the earrings are still in good condition and I am happy with the purchase.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

