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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great company!
March 1, 2021

Excellent experience. Great company. Great products. Good prices.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Outstanding!
March 1, 2021

Service was terrific with the seller and my purchase is better than expected!

Date of experience: March 1, 2021
Kansas
1 review
0 helpful votes
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I can't wait to carry my bag.
March 1, 2021

Everything went well, the lady was easy to deal with. Therapy is just like the picture.

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Item arrived very quickly and just as described. Always enjoy shopping experience with Tradesy.

Date of experience: March 1, 2021
Georgia
2 reviews
0 helpful votes
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Bag not as described
March 31, 2021

I did receive the bag in a timely manner however, I did notice the bag strapped seemed to be glued on. I immediately contacted the seller and they basically told me to take the issue up with Tradesy not a good first experience...

Tradesy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Illinois
1 review
0 helpful votes
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My order was slightly later than I expected so I contacted the seller, and seller responded immediately and explained the item was being shipped from Texas, and weather had caused shipping delays. Item was shipped that day I believe, and I received it quickly and as described. I was overall very pleased with the process.

Date of experience: March 1, 2021
Florida
2 reviews
0 helpful votes
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Disappointed
March 1, 2021

Sorry to say, but I'am not a first time buyer. I'am so disappointed on this one. The purse is not new, no tag, its used, worn so many times, lining is gone, tarnished strap, there's hair and dusty inside. Took a lot of picture of everything,

Date of experience: March 1, 2021
Illinois
1 review
0 helpful votes
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Shoe Queen
March 1, 2021

My experience was beyond expectations... Very Detailed & The Timing Was Extremely Fast... I Definitely Will Be A Returning Customer

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
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Cute Bag!
March 1, 2021

Fast, easy and just what I was Looking for! This Longchamp bag is the perfect petite size for hand held or to wear as a crossover.
Roomy enough for phone wallet sunglasses and lipstick too!

Date of experience: March 1, 2021
Georgia
1 review
0 helpful votes
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EXCITED!
March 1, 2021

My experience was great! Looking forward to wearing my new purchase.

Date of experience: March 1, 2021
California
2 reviews
0 helpful votes
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Arrived very late
March 31, 2021

Very bad. Shoes came on the 27 th when I had ordered them on the 12 th. I wanted to wear them on our trip but came so late after we were already back from
The trip. I had messaged the seller multiple times if he/she was going to send my item or not and no reply. I could've bought the shoes from another site and gotten it on time for my trip.

Tradesy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
dev o. — Tradesy Rep
over a year old

Hi Helia,

Thank you so much for providing this feedback!

We apologize that the item arrived after your trip, we do give sellers a 10-day window to ship the item off after purchase before we can cancel on your behalf with no tracking updates. It looks like these were shipped on the 11th day and arrived to you shortly after. I do apologize that this has caused you any frustration with this order, but I am glad to see this item was returned and you were fully refunded as well!

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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Bradley's Texas
March 1, 2021

I had an amazing first purchase experience. The Louis Vuitton cross body I received was exactly what I expected and the condition was better then I thought. The store owner was amazing to deal with. I am very happy and satisfied!

Date of experience: March 1, 2021
Indiana
2 reviews
0 helpful votes
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Everything went seamlessly. I purchased the item, the seller got in touch with me right away to let me know it was being shipped out and provided the shipping information. It made it to me before I knew it!

Date of experience: March 1, 2021
Nevada
1 review
0 helpful votes
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Delivery time frame
March 31, 2021

It came a lot later than expected. I ordered on 14 th got it a lot later

Tradesy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
dev o. — Tradesy Rep
over a year old

Hi Anna,

Thank you for this feedback!

After reviewing your order, we're so sorry if you have experienced a slight delay in shipping! There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID. Additionally, we've heard from a few buyers of this significant delay due to extreme weather conditions, which may have played a role in the delay of this shipment around the time it was in transit.

On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.

If there is anything further we can do to help make this or the next experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

New York
1 review
0 helpful votes
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Very smooth transaction
March 1, 2021

Nice and easy. Received in a speedy time in an original box.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Missoni Brooch Dress
March 1, 2021

This dress is even more beautiful in person, and in fantastic condition. It arrived quickly, too. So happy with this purchase!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Great experience
March 1, 2021

First time buyer, will shop site again, very impressive

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Louis Vuitton
March 1, 2021

Beautiful purse in prestige packaging and revived it in a timely manner

Date of experience: March 1, 2021
Ohio
1 review
0 helpful votes
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Excellent
April 5, 2021

Very positive experience- first time using a second hand site to purchase a designer item at a discounted price. The dress was in excellent condition and the seller responded right away to my questions.

Date of experience: March 1, 2021
Virginia
1 review
0 helpful votes
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Could Not Be Happier
March 1, 2021

Great customer service. Quality luxury items. Easy processing and shipping. 10 out of 10 would recommend.

Date of experience: March 1, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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