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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Service was terrific with the seller and my purchase is better than expected!
Everything went well, the lady was easy to deal with. Therapy is just like the picture.
Item arrived very quickly and just as described. Always enjoy shopping experience with Tradesy.
I did receive the bag in a timely manner however, I did notice the bag strapped seemed to be glued on. I immediately contacted the seller and they basically told me to take the issue up with Tradesy not a good first experience...
My order was slightly later than I expected so I contacted the seller, and seller responded immediately and explained the item was being shipped from Texas, and weather had caused shipping delays. Item was shipped that day I believe, and I received it quickly and as described. I was overall very pleased with the process.
Sorry to say, but I'am not a first time buyer. I'am so disappointed on this one. The purse is not new, no tag, its used, worn so many times, lining is gone, tarnished strap, there's hair and dusty inside. Took a lot of picture of everything,
My experience was beyond expectations... Very Detailed & The Timing Was Extremely Fast... I Definitely Will Be A Returning Customer
Fast, easy and just what I was Looking for! This Longchamp bag is the perfect petite size for hand held or to wear as a crossover.
Roomy enough for phone wallet sunglasses and lipstick too!
My experience was great! Looking forward to wearing my new purchase.
Very bad. Shoes came on the 27 th when I had ordered them on the 12 th. I wanted to wear them on our trip but came so late after we were already back from
The trip. I had messaged the seller multiple times if he/she was going to send my item or not and no reply. I could've bought the shoes from another site and gotten it on time for my trip.
I had an amazing first purchase experience. The Louis Vuitton cross body I received was exactly what I expected and the condition was better then I thought. The store owner was amazing to deal with. I am very happy and satisfied!
Everything went seamlessly. I purchased the item, the seller got in touch with me right away to let me know it was being shipped out and provided the shipping information. It made it to me before I knew it!
It came a lot later than expected. I ordered on 14 th got it a lot later
Hi Anna,
Thank you for this feedback!
After reviewing your order, we're so sorry if you have experienced a slight delay in shipping! There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID. Additionally, we've heard from a few buyers of this significant delay due to extreme weather conditions, which may have played a role in the delay of this shipment around the time it was in transit.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.
If there is anything further we can do to help make this or the next experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
This dress is even more beautiful in person, and in fantastic condition. It arrived quickly, too. So happy with this purchase!
Beautiful purse in prestige packaging and revived it in a timely manner
Very positive experience- first time using a second hand site to purchase a designer item at a discounted price. The dress was in excellent condition and the seller responded right away to my questions.
Great customer service. Quality luxury items. Easy processing and shipping. 10 out of 10 would recommend.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Helia,
Thank you so much for providing this feedback!
We apologize that the item arrived after your trip, we do give sellers a 10-day window to ship the item off after purchase before we can cancel on your behalf with no tracking updates. It looks like these were shipped on the 11th day and arrived to you shortly after. I do apologize that this has caused you any frustration with this order, but I am glad to see this item was returned and you were fully refunded as well!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!