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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Love my new Chloe bag
May 22, 2021

I have had my eye on this Chloe bag for over a year but simply could not justify the price. I found it on Tradesy for half the price and while it was in used condition, you could have fooled me, it looks brand new. I love Tradesy, they have the best customer service and authentic products. You can actually communicate with a person, unlike some of the other sites.

Date of experience: May 22, 2021
Tennessee
2 reviews
0 helpful votes
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Love the bag
May 22, 2021

It was a great experience. Extremely easy experience.

Date of experience: May 22, 2021
New York
1 review
0 helpful votes
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Seller wasnt transparent
June 21, 2021

Seller refuses to admit my purchase is actually a fanny bag still worth it BUT? ITS AN OPTIONAL messenger bag but it's clearly a fanny bag? Like why do that its belted and has holes to adjust to waist Chanel will confirm Monday once I go in to a local Boutique.

Date of experience: May 22, 2021
dev o. — Tradesy Rep
over a year old

Hi Ella,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

I am so sorry if you feel the description wasn't accurate and the seller couldn't confirm it is or isn't a fanny bag.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Arkansas
1 review
0 helpful votes
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Great skirt
May 22, 2021

Good! Very cute skirt. Good service. Don't understand the 50 character requirement as I already gave a good review.

Date of experience: May 22, 2021
South Carolina
1 review
0 helpful votes
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Great experience!
May 22, 2021

Great shoes perfectly described. This is my 2nd large purchase from Tradesy and I am very impressed. Shipping time was a little slow but not seller's fault.

Date of experience: May 22, 2021
Minnesota
1 review
0 helpful votes
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Not what was pictured
June 21, 2021

The bag i received has many more damaged spots than what was pictured in the ad. I may return this bag as it's not worth the price

Date of experience: May 22, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Texas
1 review
0 helpful votes
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Gucci ring
May 22, 2021

Super fast delivery. I love my ring. Thank you so much!

Date of experience: May 22, 2021
Illinois
1 review
0 helpful votes
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Great transaction
May 22, 2021

Wonderful buying experience. Fast shipping, detailed and true description of the bag.

Date of experience: May 22, 2021
New York
1 review
0 helpful votes
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Gucci Dionysus Supreme Mini Bag
May 22, 2021

Flawless - quick communication between seller and buyer

Date of experience: May 22, 2021
New Jersey
1 review
0 helpful votes
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Lost one ring
May 22, 2021

I am glad I found these napkin rings I lost one of my original set..

Date of experience: May 22, 2021
KR
1 review
0 helpful votes
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Received
May 22, 2021

I've received the pouch.
The product is good. Thank you

Date of experience: May 21, 2021
New York
1 review
0 helpful votes
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Spectacular
May 21, 2021

My whole experience was great. My seller was prompt and responsive.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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LV purse
May 21, 2021

I love it The seller was very nice and helpful kept me informed

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Very Nice Chanel
May 21, 2021

Really pretty. In very good shape. A very nice addition to my collection.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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THE DESCRIPTION WAS I CORRECT
June 20, 2021

The bag I received was faded in color and the interior was filthy and stained. I have already requested to return this garbage. I am very disappointed in this transaction. The seller should have been ashamed to even list this trash and at such a high price. UNBELIEVABLE!

Date of experience: May 21, 2021
dev o. — Tradesy Rep
over a year old

Hi Betty,

We just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.

We are so incredibly sorry that your purchase was not as expected from the listing! We know just how disappointing this can be, and as you know, we do our best to support buyers in their shopping endeavors by offering the ability to request a return. We will make sure our Returns Team is aware of your item coming back, they will be sure to get back to you about how they will be processing your refund. Should you be interested in any further information or insight into our returns process, you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you. You can also reach us by email at [email protected].

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything.

New York
1 review
0 helpful votes
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Authentic!
May 21, 2021

Shipping came the next day! Customer service was great and the shades are authentic.

Date of experience: May 21, 2021
Massachusetts
1 review
0 helpful votes
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Love my Moncler Vest
May 21, 2021

Great company to deal with. Quick shipping and great customer service.

Date of experience: May 21, 2021
District of Columbia
1 review
0 helpful votes
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Another Great Experience
May 21, 2021

This was my second purchase from Tradesy and both transactions were great- fast shipping, beautiful products that were exactly as described, and helpful updates throughout the process. Highly recommend this site!

Date of experience: May 21, 2021
Montana
1 review
0 helpful votes
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Perfect!
May 21, 2021

I love this handbag! Thank you so much! Super fast shipping and perfect description. Thank you!

Date of experience: May 21, 2021
Georgia
1 review
0 helpful votes
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Golden Goose sneakers
May 21, 2021

Sneakers were exactly as described in listing. Very happy with purchase.

Date of experience: May 21, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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