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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great Service
May 27, 2021
Updated review

Seller was fast to answer a question I had. Price was great!

Date of experience: May 27, 2021

Seller was fast to answer a question I had
May 20, 2021
Previous review

Seller was fast to answer a question I had. Price was great!

Date of experience: May 19, 2021
Virginia
2 reviews
0 helpful votes
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Closure is a little loose. Hard to close. Have to try 2 or 3 times to make it stay closed.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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Kate spade small shoulder purse
June 26, 2021

It didn't ship in trasdey specified time, I had to ask so it came 10 days late.

Date of experience: May 27, 2021
dev o. — Tradesy Rep
over a year old

Hi Eileen,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're so incredibly sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship from the purchase date. We send them an automatic reminder every day and ask they provide the buyer with an active tracking that shows activity.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

GB
1 review
0 helpful votes
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Item Purchased
May 27, 2021

Arrival time as expected. Item shipped securely. Seller sent item as expected. Authentication secured.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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A TOTAL SHAM!
June 26, 2021

I got a fake gucci wallet and the company will not standby their refund policy and I cannot get anyone to talk to directly; it is all over e-mail. I will never order from Tradesy again! Only THEREALREAL!

Date of experience: May 26, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear about your authenticity concerns regarding your order - Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.

You can call us anytime, Monday-Friday from 7 AM-3 PM PST at 844-988-7233 if you have any further questions. Any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Florida
1 review
0 helpful votes
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Easy to work with the owner
May 26, 2021
Updated review

The owner worked with me and completed what I had asked. My handbags is a beautiful statement piece.

Date of experience: May 26, 2021

Who I purchased from is top notch
May 16, 2021
Previous review

Who I purchased from is top notch

Date of experience: May 15, 2021
California
1 review
0 helpful votes
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Balenciaga RaceRunner
May 26, 2021

Best seller! Quick delivery, immediate communication!

Date of experience: May 25, 2021
Maryland
1 review
0 helpful votes
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I've not been disappointed yet
May 26, 2021
Updated review

Love affirm love the selection fast shipping and payment plans

Date of experience: May 25, 2021

Love affirm
May 14, 2021
Previous review

Love affirm

Date of experience: May 14, 2021
Oregon
1 review
0 helpful votes
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Highly Recommend Seller
May 26, 2021

Item as described, quick to respond to questions, shipped quickly, arrived nicely packaged. Thank you

Date of experience: May 25, 2021
New Jersey
1 review
0 helpful votes
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Found what I was looking for
May 26, 2021
Updated review

Easy transaction, quick delivery, happy to receive the item as described :)

Date of experience: May 25, 2021

Easy transaction
May 21, 2021
Previous review

Easy transaction

Date of experience: May 20, 2021
California
1 review
2 helpful votes
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Completely Satiafied
May 26, 2021

My friend has this same bag and I fell in love with hers but couldn't find it in any store. After searching I found it on Tradesy and crossed my fingers when pressing buy now. To my surprise, when I unwrapped it I was in total awe at the perfection of this bag. There was nothing evident that reflected it had been a pre-owned bag. I scored with this beauty and am beyond happy.

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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All that GLITTERS is GOLD!
May 25, 2021

Recently I purchased some gently used gold glitter shoes - and it was such a great process. The buyer sent my shoes quickly and they were in great shape when they arrived. I had never purchased anything with Tradesy before - but it was a great experience. I will definitely use Tradesy again!

Date of experience: May 25, 2021
New Jersey
1 review
0 helpful votes
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It was easy to order online, find the item I needed, and follow up for delivery

Date of experience: May 25, 2021
Pennsylvania
1 review
0 helpful votes
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Great Purchase!
May 25, 2021

I've been stalking these sandals because I really wanted all three colors. I made the purchase, the sandals were in mint condition and arrived quickly. I am thoroughly pleased.

Date of experience: May 25, 2021
Washington
1 review
0 helpful votes
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First time shopper
May 25, 2021
Updated review

This is my first time shopping with Tradesy and it was super easy. The listing was very straight forward and left me with no questions. Checkout was very simple and my order arrived very quickly. Very happy with my experience and I will absolutely be shopping this site again soon.

Date of experience: May 25, 2021

This is my first time shopping with Tradesy and it...
May 17, 2021
Previous review

This is my first time shopping with Tradesy and it was super easy.

Date of experience: May 17, 2021
New Jersey
1 review
0 helpful votes
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Loved it!
May 25, 2021

They are even nicer in person! Packaged perfectly and arrived quickly too.

Date of experience: May 25, 2021
Missouri
1 review
0 helpful votes
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Perfect shade of brown
May 25, 2021

Ooooh. These are just in time for summer parties. TY

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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Nice dress
May 25, 2021

The dress came on time and was in good condition as reported

Date of experience: May 25, 2021
Pennsylvania
1 review
0 helpful votes
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Tradesy has the best bargains
May 25, 2021

Received my item before the expected date and very happy with my purchase

Date of experience: May 25, 2021
Illinois
1 review
0 helpful votes
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Bag size and color were perfect
May 25, 2021

Ive been looking for a Gucci purse for a while and it was the kind of purse that I wanted. Shipping was fast too.

Date of experience: May 25, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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