Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Does not look like the original gucci bag. Had a cheap look.
Hi Qin,
We recently received your feedback and wanted to follow up with you! We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I noticed you have filed a misrepresentation claim for your item. I am so sorry for the delayed response from our Returns team. I am happy to see they have provided you with the prepaid shipping label to send your item to our Tradesy HQ for review.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
It is a great place to shop and the merchandise is what it says it is.
It is a great place to shop and the merchandise is what it says it is.
Shipped very fast and seller was very responsive. I love these shorts, which are the perfect summer staple.
I purchased a swimsuit. I was a bit surprised at how long it took to ship my item. The seller contacted me explaining the shipping envelope from Tradesy took longer than normal to receive. It came about a week and a half later than I expected. When it came I noticed a small hole in the bikini top where the stitching failed to grab both pieces of fabric. I can fix but I don't recall seeing it listed as an issue.
Always great. I can count on Tradesy to describe items correctly, and accurately!
I ordered extra large rayban aviator sunglasses for myself to enjoy. I kept receiving messages from the seller telling me that they were going to have to cancel my purchase and give me a refund. They never mailed the sunglasses until June 1,2021. When I received the sunglasses they are not at all XL aviator rayban sunglasses. I'm so disappointed. I want a full refund. And a shipping label to mail back these fake sunglasses. Thank you
Hi Victoria,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Once you have requested the return, next you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return or sending in photos please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Tragedy was easy to use, understandable, and sent just enough emails to let me know where my order was at without cluttering my inbox. The dress I ordered had pictures of the model wearing it off the rack. The dress that I got had a big rip on the side and along the back. Lucky for me they're both along the seam and I know how to patch them up, but the inside of the dress also has a stain which makes me question if it was cleaned before being sent. For the price I paid I would much prefer not receiving a used/damaged good, but that's what I get for not adding the buyer insurance
Hi Jen,
We recently received your feedback and wanted to follow up with you!
We are so incredibly sorry the item you received wasn't in the condition you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or damaged, they can file a misrepresentation claim within 4 days of delivery.
If in the future you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Shipping was fast, so excited to start using this cute once this quarantine is over
I searched for booties and came across these sequined beauties... I placed the booties in my favorites and watched them for a few weeks. Once there was a sale, I placed my order and received them in a few days after paying. This was a seamless and easy buying experience and I know I paid less than retail.
This purchase was perfect in every way. I am extremely happy with the item.
I love shopping Tradesy! I usually find exactly what I'm looking for for a great price. Website is easy to use.
I love shopping Tradesy! I usually find exactly what I'm looking for for a great price. Website is easy to use.
I purchaed a used wallet that showed minimum damage in the photo, but when I received the wallet it was perfect. None of that "damage" was visible. Also my package came from Japan in just a few days, it was so fast!
Ordered Hermes watch from supposedly reputable seller. Advised seller need watch before going out of town. Seller ships 600.00 watch with USPS. USPS tracking does not update for 4 days finally after multiple messages seller goes to USPS to find out what is going on and guess what they have no idea where it is. Worst communication from seller and Tradesy Customer service is no better, only got concerned after i filed a dispute with credit card company, still waiting for item or 10 days to lapse before I get a refund. NEVER and I mean NEVER again will I purchase from this company.
Hi Michael,
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies.
I am happy to see that you have been working with our Member Care Team and they were able to resolve this issue for you.
Again I am so sorry you had this experience. If there's anything else you need or if you have any further questions please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Beautiful swimsuit, my daughter loves it. Fast delivery.
Love it! Thank you, perfectly described and fast delivery, literally in love with this dress!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chelvi,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating