Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Better than expected very happy. Excellent condition.
The boots are gorgeous! Item was just as the seller described.
Easy to navigate. Extremely quick delivery. I am not an expert and pray this item is authentic. Googled this site and seller and all seems legit. If so, VERY happy with whole experience.
Very fast shipping, arrived brand new with tags in nice Gucci wrapping paper!
Easy shopping, item looks better in person, will order more items very soon
Great website, my mom has been looking for a specific ring for years and i found it so quick on this website, can't wait to give it to her!
I enjoy shopping on Tradesy however, I will likely not buy any mows clothing. The condition ratings on both occasions were not accurate. The jacket I bought was clearly used and the most recent purchase most definitely had signs of being worn.
Fast shipping and cute bag! I'm so happy with this service thank you so very much
Great shopping experience. Easy to navigate the website and intuitive.
Smooth transaction. Very prompt. No issues. Packed well. Product in excellent condition. Very satisfied.
The item was in great condition. My delivery was really fast
Very easy to purchase and delivered quickly! From the selection to the delivery, the process was great!
Easy, quick and convenient with a lot of options! Got my order within 4 days of purchase. Item was exactly as described!
My boots are gorgeous and look like they have never been worn!
The item was received and the description was accurate. Thank you!
The luxury handbag I ordered came and actually exceeded my expectations. It looks even better in person. I really inspected the photos so I had a good idea of what I was getting. The material looks even better in reality
I've ordered the item on 10/24/2021. It took forever to arrive - finally arrived on 11/10/2021. I bought the item for birthday gift but it didn't meet the birthday since it took more than 2 weeks. In addition, it seems to be that box was re-packaged (?) - the box had two Fedex labels, one label was cut off from some other cardboard box (with address to me) and slated under the new Fedex label. Not sure what happened during the shipment because there was no explanation. It doesn't feel good that if the box was re-packaged by 'someone' after the shipper shipped because I'm not sure what other people touched the item.
Item that I bought was 'New with Tag" condition; however, the item didn't have a tag. It looks new condition but it is not with tag. I specifically bought new with tag condition so this was also little disappointment.
Hi Sachiko,
We recently reviewed your feedback and wanted to follow up with you.
We are so sorry to hear of the shipping issues that transpired with your purchase, we know how unnerving this can be. Please know you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to inform you of any tracking updates or status changes that we can see.
In regards to your item coming without the tag - this is definitely disappointing and we sincerely apologize for any inconvenience it has caused. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
The signature required is annoying and unnecessary. How has time to sit at home all day? I order high priced items from Real Real and it isn't required
Hi Kat,
We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!
We are so sorry about any trouble a signature required package is giving you! Please know for any item over $500 we here at Tradesy do require the signature at delivery to protect your package from being dropped off and left unattended. We find this extra measure of caution is appreciated by buyers shopping on Tradesy, however, we are so sorry for any inconvenience it may cause. For any further insight into our Shipping Policy you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation return claim within 4 days of delivery.
We understand this is not been the best experience. We will be sure to share your feedback with our team here. While it is a challenge to prevent situations like this from happening, we do monitor seller returns. This helps us keep the site as healthy as possible for all users.
If there's anything more you'd like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.