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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Delivery was fast. But not happy with the packaging. Given me a feeling the bag was used. Not new with tag as advertised.

Date of experience: December 5, 2021

Great
May 11, 2021
Previous review

It was great though the item s bit later than I expected. But overall it is ok.

Date of experience: May 10, 2021

I always see what I am looking for
May 1, 2021
Previous review

I always see what I am looking for.

Date of experience: May 1, 2021
Massachusetts
1 review
0 helpful votes
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LOVE
December 5, 2021

So happy! I found exactly what I was looking for at an AMAZING price and even got cyber Monday discount on top of it. Words can not describe how please I am! Thank you!

Date of experience: December 5, 2021
New Jersey
2 reviews
0 helpful votes
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Easy account set up. Easy pay thru Paypal. Arrived within a few days! Excellent communication updates from Tradesy!

Date of experience: December 5, 2021
North Carolina
1 review
0 helpful votes
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YSL
December 5, 2021

My experience was excellent. Tradesy continued to communicate all the way up until the item made it to my door.

Date of experience: December 5, 2021
Nevada
1 review
0 helpful votes
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Just received my item. It was not in the original dust bag as advertised nor did it include the certificate of authenticity. It came in very cheap packaging and I am not happy with this transaction. I have immediately requested a return however it seems like I will not be able to get my money back and only a site credit? Not a happy experience Especially since the item is not authentic

Date of experience: December 4, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We are so incredibly sorry the item you received wasn't what you were expecting. We know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source, if they find it was represented correctly then you would be refunded in the form of site credit.

If you need further assistance please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Just as described
December 5, 2021

I love my bag! The shipping was very quick and when I received it, the purse was just as it was described. Would definitely purchase from this seller again

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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I don't think it is genuine
January 4, 2022
Updated review

The quality is weird. The leather is not soft and there are no identifying

Date of experience: December 4, 2021
dev o. Tradesy Rep
over a year old

Hi Belinda,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and the authenticity of your item. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Oh no! Please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately.

We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. If for some reason you receive your item and still have concerns, we will provide you with a prepaid return label so you can ship it back to us to be inspected in person. Should we find that the item has any inconsistencies with the brand we will issue you a full refund. You can call us anytime at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!


Easy
November 24, 2021
Previous review

Easy. Like the discount

Date of experience: November 24, 2021
Maryland
1 review
0 helpful votes
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Great product, fast delivery.
December 5, 2021

The wristlet I bought is exactly as advertised on Tradesy. Prompt shipment and delivery. I'm very happy with my purchase.
Thank you, Bethany!

Date of experience: December 4, 2021
Washington
1 review
0 helpful votes
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Easy transaction
December 4, 2021

Item was as listed, packaged well and arrived quickly. Thank you!

Date of experience: December 4, 2021
Texas
1 review
0 helpful votes
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Good
December 4, 2021

The picture didn't really show the color well. But they were as I hoped.

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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I ordered a pair of sunglasses off the website. I was worried it might end up being a scam, but I was pleasantly surprised!

Date of experience: December 4, 2021
New York
1 review
0 helpful votes
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Great experience
December 4, 2021

Seller was communicative and the item was exactly as described. Very happy, thank you!

Date of experience: December 4, 2021
Louisiana
1 review
0 helpful votes
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Gucci purse
December 4, 2021

Easy fast and new… great experience for a new bag for a gift.

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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ZW
December 4, 2021

The seller responded very quickly, packed carefully and shipped very fast!

Date of experience: December 4, 2021
Florida
1 review
0 helpful votes
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Thanks for the skirt!
December 4, 2021

Came sooner than expected and my skirt is super cute!

Date of experience: December 4, 2021
Texas
1 review
0 helpful votes
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Fendi wallet
December 4, 2021

Seller was fast with shipping and order arrived within 5 days of ordering!

Date of experience: December 4, 2021
New Mexico
1 review
0 helpful votes
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1st time best experience
December 4, 2021

Was not familiar with the process however my seller was very kind to walk me through it. Very happy to have received my purchase and look forward to flaunting it!

Date of experience: December 4, 2021
Florida
1 review
0 helpful votes
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Very Satisfied
December 4, 2021

I bought a green velvet Gucci bucket bag and it came in pristine condition. Very happy.

Date of experience: December 4, 2021
Massachusetts
1 review
0 helpful votes
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Good
December 4, 2021

Easy if you know what you want. Pick the brand pick the style pick the size and hit search.

Date of experience: December 4, 2021
California
2 reviews
0 helpful votes
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My LouisArtsy
December 4, 2021
Updated review

Easy and fun. I love my purse. Thank you very much for prompt delivery and beautiful merchandise.

Date of experience: December 4, 2021

VERY GOOD
June 8, 2021
Previous review

VERY GOOD.

Date of experience: June 8, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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