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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Michael Kors Purse
January 7, 2022

The purse was beautiful and clean, just as described in the posting! Thank you!

Date of experience: January 7, 2022
Oregon
1 review
0 helpful votes
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So happy!
January 7, 2022

Incredibly happy with the quality of the item, price and efficiency of delivery. 10/10 would definitely order again!

Date of experience: January 7, 2022
North Carolina
2 reviews
0 helpful votes
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Purchase
January 7, 2022

Overall great experience and lovely product received.

Date of experience: January 7, 2022
Texas
1 review
0 helpful votes
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Super fast!
January 7, 2022

Super fast shipping and packaged very well! Will buy from again

Date of experience: January 7, 2022
Texas
1 review
0 helpful votes
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David Yurman Belmont
January 7, 2022

I love the ring and it came as quickly as it could have in this pandemic at Christmas. The ring meets all my expectations. Just one suggestion, it was very tarnished when I got it. While it is pre owned, it doesn't have to look pre owned. I dabbed it with a bit of silver polish and it looks new. But I am very pleased with my purchase.

Date of experience: January 7, 2022
Colorado
1 review
0 helpful votes
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Perfect find
January 7, 2022

My daughter's favorite pants finally wore out so I went looking for another pair. I could not believe I found another pair! In great shape, purchased easily, shipped quickly.

Date of experience: January 7, 2022
Georgia
1 review
0 helpful votes
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Love it!
January 7, 2022

I love my loui! The condition is excellent! I would definitely use your site again!

Date of experience: January 7, 2022
Texas
1 review
0 helpful votes
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I enjoyed shopping
January 7, 2022

It was fast and easy and was delivered on time. We tracked all the product itinerary.

Date of experience: January 7, 2022
Massachusetts
1 review
0 helpful votes
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Great experience!
January 7, 2022

LOVED the customer service I received from seller Mimi I. Just as much as my beautiful new fur vest! :)

Date of experience: January 7, 2022
New Jersey
1 review
0 helpful votes
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Not real
February 6, 2022

The LV bag I purchased arrived today and it is clearly not real. I paid $1,200 and it's a clear fake

Date of experience: January 6, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately. Should we find that the item is, in fact, inauthentic, we will issue you a full refund.

You can call us anytime at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Ohio
1 review
0 helpful votes
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Great
January 7, 2022

Easy and quick very user friendly. Arrived in time with plenty of updates

Date of experience: January 6, 2022
Georgia
1 review
0 helpful votes
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Givenchy Antigona
January 7, 2022

Bag is in excellent condition. The seller answered all questions and promptly shipped the bag

Date of experience: January 6, 2022
Tennessee
1 review
0 helpful votes
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Wonderful
January 7, 2022

My overall experience was wonderful, I've received one of my purchase and can't wait for the other. Thank you Tradesy

Date of experience: January 6, 2022
Georgia
1 review
0 helpful votes
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Awesome Customer service!
January 6, 2022

Seller was prompt with shipping and the item ordered was well packed!

Date of experience: January 6, 2022
Illinois
2 reviews
0 helpful votes
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Beautiful gloves!
January 6, 2022

The transaction was very easy and the lovely gloves arrived quickly with a charming note from the seller attached. Thanks so much!

Date of experience: January 6, 2022
North Carolina
1 review
0 helpful votes
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Awesome!
January 6, 2022

Fast shipping and product just as described! Will order from again.

Date of experience: January 6, 2022
California
1 review
0 helpful votes
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Love them
January 6, 2022

These shoes are my favorite!' I found these shoes and love them

Date of experience: January 6, 2022
Florida
1 review
0 helpful votes
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Love it! Exactly as described!
January 6, 2022

Great experience as always! Love finding deals on tradesy.

Date of experience: January 6, 2022
Florida
2 reviews
0 helpful votes
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Great experIence
January 6, 2022

I was looking for a specific brand LV and, due to being right after Christmas, inventory was low. However, Tradesy had a couple decent choices available, the prices were good, I even received a coupon as my first order so I made the purchase. Shipping was fast and communication on the progress and delivery was excellent. Overall I was very pleased and will definitely use Tradesy again.

Date of experience: January 6, 2022
Pennsylvania
1 review
0 helpful votes
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Received my Hermes purse today and it was exactly as advertised. The shipping was SUPER fast and it was packed perfectly. Everything was 5 stars... Thank you!

Date of experience: January 6, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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