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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Versace Boots
January 21, 2022

Love the boots! They look perfect! The delivery was fast.

Date of experience: January 21, 2022
Alabama
2 reviews
0 helpful votes
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Perfect
January 21, 2022

Just as described! Clean. Like new. Quick delivery.

Date of experience: January 21, 2022
New York
1 review
0 helpful votes
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Green Prada sneakers
February 20, 2022

Very disappointed. The size 5 1/2 was huge. It's a man's size shoe. I order a woman's size, do you guys inspect the items? I will never order from this website again.

Date of experience: January 21, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Alabama
1 review
0 helpful votes
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Very happy
January 21, 2022

My bag is in perfect condition and I love it. I am very happy and will shop again

Date of experience: January 21, 2022
Ohio
0 reviews
0 helpful votes
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Hard to cancel purchase
January 21, 2022

Hard to cancel the purchase, but in the end I really liked the piece

Date of experience: January 21, 2022
Virginia
1 review
0 helpful votes
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Happy customer
January 21, 2022

I was happy to open it and thinking it was wrapped with a plastic or anything to protect it but I saw it unwrapped but over all I'm happy. Thank you!

Date of experience: January 21, 2022
Idaho
1 review
0 helpful votes
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Received
January 21, 2022

Everything was received timely, I have not opened it yet

Date of experience: January 21, 2022
Texas
1 review
0 helpful votes
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Not the color it describes on webpage
February 20, 2022

Cardigan seems more like a dark blue or a really faded black disappointed with the color description says black but does not look black more like a light black.The size and authenticity is great.

Date of experience: January 21, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

California
1 review
0 helpful votes
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Better than expected
January 21, 2022

First time using Tradesy. Was impressed of the wide range of products offered, smooth purchasing transaction, fast delivery. Will definitely recommend!

Date of experience: January 21, 2022
California
1 review
0 helpful votes
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Gorgeous Wedges!
January 21, 2022

Just as described and fits me perfectly, thank you!

Date of experience: January 20, 2022
Georgia
1 review
0 helpful votes
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Not satisfied with the product at all. Looks very cheap and weigh to much on finger and is not comfortable

Date of experience: January 20, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

New Jersey
1 review
0 helpful votes
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A+ overall experience
January 21, 2022

The customer service is exceptional! They are quick and efficient and the sellers respond to questions in a timely manner. Items are legitimate and fairly priced.

Date of experience: January 20, 2022
California
2 reviews
0 helpful votes
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Great product
January 21, 2022

I've been looking for a special pair of shoes. They arrived on time and were exactly what I wanted.

Date of experience: January 20, 2022
California
0 reviews
0 helpful votes
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Fantastic!
January 21, 2022

Easy and fantastic price. Item exactly as described.

Date of experience: January 20, 2022
Maryland
1 review
0 helpful votes
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David Yurman Bracelet
January 21, 2022

Excellent seller. Item is exactly as described. Packaged and shipped immediately.

Date of experience: January 20, 2022
Germany
0 reviews
0 helpful votes
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Dependable
January 20, 2022

Tradesy is a great company to do business with. They are honest and stand by their claims. I highly recommend them.

Date of experience: January 20, 2022
California
0 reviews
0 helpful votes
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Easy purchasing process
January 20, 2022

I found the product I wanted at at reasonable price. The seller represented the product very well- the photos of the wallet were clear. The seller shipped it within a day and I received the package sooner than expected. I'll purchase from this site again

Date of experience: January 20, 2022
Arizona
0 reviews
0 helpful votes
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Thanks!
January 20, 2022

Boots came as described and in good condition. Love them. Thanks!

Date of experience: January 20, 2022
Florida
0 reviews
0 helpful votes
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Fendi Bikini
January 20, 2022

Very happy with the product and service I received from Tradesy!

Date of experience: January 20, 2022
Arizona
1 review
0 helpful votes
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My review
January 20, 2022

My experience was a good experience as experiences go.

Date of experience: January 20, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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