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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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These boots are beyond expectations... beautiful!
January 30, 2022
Updated review

So easy to work with and came immediately!...
Not to mention how beautiful the boots are...

Date of experience: January 30, 2022

A PLEASURE TO USE THIS SITE
January 14, 2022
Previous review

A PLEASURE TO USE THIS SITE

Date of experience: January 13, 2022
Florida
1 review
0 helpful votes
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Received fast responses to my questions. Much appreciated

Date of experience: January 30, 2022
Texas
1 review
0 helpful votes
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Very good.
January 30, 2022

Yes, l received my order is beautiful my coach thanks

Date of experience: January 30, 2022
District of Columbia
1 review
0 helpful votes
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Tory Sport Tee has a small stain that wasn't mentioned.
January 30, 2022
Updated review

Your website is having issues. In addition, the Tory Sport Tee I ordered has a small stain that wasn't mentioned in description, and it's non-returnable.

Date of experience: January 30, 2022

Your website is having issues
February 24, 2022
Previous review

Your website is having issues.

Date of experience: January 24, 2022
New Jersey
1 review
0 helpful votes
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Yes I got my package
January 30, 2022

Package was delivered on time and was what I expected

Date of experience: January 30, 2022
Arizona
1 review
0 helpful votes
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Great experience!
January 30, 2022

Got the handbag that has been sold out online at LV. My handbag is just as described! Great experience!

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Great bag
January 30, 2022

Exactly how described! Perfect with box and dust bag! Brand new!

Date of experience: January 29, 2022
Indiana
1 review
0 helpful votes
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Tradesy # 2 order
March 1, 2022

I got the LV bag but want to return it and need a return label. It has a rip in one of the loops and this is not what I expected for the price. Please send me in the mail a return label.
Jacalyn Lechner

Date of experience: January 29, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Georgia
1 review
0 helpful votes
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Love!
January 30, 2022

Great communication from seller! LOVE my shoes. Unfortunately they are too small but I will return and order next size up from seller.

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Love my purchases good quality thanks for Looking out for your customers

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Great packaging
January 29, 2022

Love it great packaging and thank you for the gift

Date of experience: January 29, 2022
Arizona
1 review
0 helpful votes
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Channel sunglssses
February 28, 2022

The quality is acceptable, however very disappointed it didn't include original Channel Sunglasses case,
If I knew that, I would not probably purchased it. Pretty disappointing considering the price.

Sorry, will not use your site again.
*******@gmail.com

Date of experience: January 29, 2022
dev o. — Tradesy Rep
over a year old

Hi Ania,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are so sorry for any disappointment regarding the accessories not included with your purchase. Please know we ask sellers to list the accessories in the description of the item if they have them available to ship with the product. If they do not list them as "comes with original box and dustbag" then we can not hold them responsible for not packaging the item with said accessories, we know this can be disappointing, which is why if you are not fully satisfied with your purchase we do offer a Return Policy! You can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you in looking over the listing or helping with a return. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Texas
1 review
0 helpful votes
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Versace Bag
January 29, 2022

Amazing product and quality! Very easy browsing and great turn around! I like that you can talk to the seller. The bag came in a personal bag from the owner so cute!

Date of experience: January 29, 2022
Virginia
1 review
0 helpful votes
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I received my new love in a timely manner. It was nicely packaged and rapped with a lovely card. It is a perfect marriage to my Gucci sneakers.

Date of experience: January 29, 2022
Texas
1 review
0 helpful votes
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Fabulous! Five star seller! Thank you for a wonderful experience! Love love love the shoes!

Date of experience: January 29, 2022
Indiana
1 review
0 helpful votes
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AUTHENTIC
January 29, 2022

Took a little longer to get it than expected. But excellent communication.

Date of experience: January 29, 2022
New Hampshire
1 review
0 helpful votes
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Great first buying experience!
January 29, 2022

Purchasing and checkout were easy, and communication from Tradesy was very helpful. Love my purchase, too. A great first buying experience! Will be back. :-}

Date of experience: January 29, 2022
Georgia
1 review
0 helpful votes
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LV Hobo Bag
January 29, 2022

Several bags to choose from and love my purchase. Each bag has several photos so I could choose the best and more gently used.

Date of experience: January 29, 2022
New York
1 review
0 helpful votes
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Love my LV!
January 29, 2022

Worked out beautifully! I was worried it would arrive by my vacation but it came within a week! I love it.

Date of experience: January 29, 2022
Delaware
1 review
0 helpful votes
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Necklace sterling silver
February 28, 2022

Received quick no problem it was great doing business with your company

Date of experience: January 28, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!

If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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