TracFoneReviews 362

Tracfone does support for Total by Verizon. I cannot transfer my phone number to a different carrier because Tracfone cannot confirm my identity and give me a number transfer PIN. There is no Plan B.

Decided to Purschase the mobile hot spot device expend 75 dollars to refill. It never work. Customer service won't refund the money because corporate will not allowed them to.? They are very happy to steal consumers money.

Been a Tracfone customer for 20+ years. Bought an unlocked phone and transferred per tracfone instructions, able to make calls and text. Thought everything was working great then realized data had not transferred. Bought new Sim's card per tracfone request. New SIM card kept saying invalid. Worked over 20 hours with multiple disconnects to get new phone working. Two days later my plan was zeroed out, no network. Told me to buy another plan, had bank statement proving had bought year plan in February. Still can't get new phone to work and been cut off yet again, no actual store to help with problems. Tracfone as far as connectivity has been awesome. Right now I have a beautiful non working phone and no landline. To get to a actual person is a nightmare. Been bought out by Verizon, don't know if that's making it worse. Verizon store said they couldn't help.

I've used Tracfone in the past and haven't had an issue, but something has changed with the past few years. Faulty products, customer service that doesn't provide a solution and instead sends you spinning in circles, etc. I highly recommend avoiding them.

Trying to unlock a phone I've had active for over two years without interuption. Customer service is out of the Philippines and hard to understand. They will not listen just state what their computer says even though it is wrong. Will not transfer to supervisor or department to try to rectify problem with their data. I would find a different carrier for my caller needs. I absolutely would not recommend them and warn customers to stay away from them. Worst customer service I have ever experienced

My online account as been non-working for over 4 months. Each time I call I'm told that everything will be fixed within 24-48 hours. The foreign workers are not knowledgeable enough to fix the problem and the "Trouble Ticket" they create is a JOKE. Changing cell phone service ASAP.

I have been a tracfone customer for 12 years and my phone (1 year old) quit working. It said"phone has been deactivated". Called customer service and they keep transferring me different people until they hung up. They said they couldn't help me if i couldn't verify my account. They said they needed a 4 digit number. I may have gotten one 12 years ago but had not ever used it and so I didn't know it. They said there was no way to verify I was the owner so they couldn't help me. I said ask me the second security question because I use the same one, they said if I couldn't answer the first one they couldn't ask the second. I spent a total of 12 hours trying to resolve to get my phone re- activated with no luck. Lost a years air time, 3000 minutes, 3.9 gig data, 11,000 texts. Having been told that there is no way for them to verify the account they couldn't help. I got tried of running around in circles with them have to go to a different service. They were NOT interested in helping solve the problem.

The operator refused to acknowledge that I owned my phone or transfer me to anyone else. Just kept repeating the same script like a mantra. Did not help or listen a all.avoid this company

After being a loyal customer for a couple of years, they switched to the Verizon network. I ordered my new SIM card, installed it, and nothing happened. I spent an hour on the store phone at Best Buy trying to get it to work. They tried so many codes it locked out my SIM card. Bought another one and nearly locked that one out, too, but I managed to get it to work with a 10 year old Tracfone I had laying around. Because suddenly my Samsung Galaxy S8+ phone wasn't compatible. This took another two and a half hours. Then they cancelled my service because I didn't pay, even though I've been on autopay since day one. Got the number reinstated. Will keep it long enough to move it to Mint Mobile. I couldn't understand tech support half the time, the other half they didn't know what they were doing. Tried the website today. It took them five minutes to ask me for my name and number after I stated my problem. After I gave it to them with no response, they said they were still waiting for it. Told them I already gave it to them. No more communication after that. 20 minutes of my day wasted. Worst experience ever.

For over 5 weeks I have been dealing with multiple reps (about 7) and multiple managers (about 3). I've been laughed at, and told sorry and been on hold for hours while they're "checking the account". Each rep says different things, they send verif codes to my broken phone I've mailed to them after I specifically told them I DO NOT HAVE the phone, it is broken. Every rep and even management at the corporate office cannot have more than a kindergarten level education. They are not helpful, are rude, keep telling me to wait 3-5 days (it's been 5 weeks), and most reps say I can't help and I can't transfer you to a supervisor or manager.

This company should be put out of business for hiring completely incompetent, and rude morons who parrot "I'm sorry, let me check on the account". This experience has been beyond horrible.

Ordered Phone that did not get any cell phone reception. Spent over two hours with customer service trying to reset, reboot, update, etc. Major frustration. Got transferred to numerous useless people, got disconnected twice. Requested new SIM card and was denied. Would not take phone back. Do not give them your business!

Title - Unlimited Talk Text Is NOT UNLIMITED
I paid $200 upfront for Unlimited Talk & Tex & during an important phone call my phone went dead, TracFone deactivated my phone for good, after 5 calls to them to find out what happened I was told I used my phone too much as some calls were over 3 hrs they said it breached their terms & conditions, even though they advertise UNLIMITED... So Beware Unlimited is not Unlimited & I was only 12 weeks into my 52 week pre paid phone, also they refused to hand my phone number over to a new carrier. As far as I am concerned they broke the contract and stole my money... Never again.

I paid $200 upfront for Unlimited Talk & Text & during an important phone call my phone went dead, TracFone deactivated my phone permanent, after 5 calls to them to find out what happened I was told I used my phone too much as some calls were over 3 hrs they said it breached their terms & conditions, even though they advertise UNLIMITED... So Beware Unlimited is not Unlimited & I was only 12 weeks into my 52 week pre paid phone, also they refused to hand my phone number over to a new carrier. As far as I am concerned they broke the contract and stole my money... Never again.

I purchase a Tracfone with card from Target. I talked to a Tracfone rep who was no help in setting up this phone. A long time, I had a flip phone from Tracfone over 4+ years ago. The rep told me that he sent a text number to that phone and wanted me to tell it to him. I explained that I did not have that phone so he hung up on me. I never got the new phone setup so I took it back to Target and got my money back for the phone only. I received nothing for the card because I scratched it off in the back to show the code. The time has never been used and if someone wants it please let me know.

Sorry about this review being kind of long but I wanted to explain to you about what's going I get the lifeline services the thousand minutes a month not the ACP I use that to watch my internet for my home so in April when they do enrolled me for no apparent reason because I didn't get no communications from them no text no mail nothing I called them up and that's what they told me I was the enrolled so I said okay what do I do they said will you have to re-enroll I said okay so if I re-enroll I get a new phone she said yes I said okay well that started a mess because then here I am waiting 3 weeks no phone 4 weeks no phone I ended up having to buy minutes which they didn't give me when I put my $20 on for the 2GB unlimited talk and text so I had to call them up about that now mind you using your minutes up you can't talk to customer service for free well she took care of part of the problem she gave me 2 gigabytes but no minutes or text so I ended up going with boost because boost had to plan that was in May for $10 with unlimited talk and text and 2 GB of data that's what their monthly plan is then the end of May I did get a phone from TracFone and I called them up to have the number transferred over and they couldn't transfer the number over that with that for 2 week 2 weeks so finally I called them up again they ended up looking at my account and finally I ended up getting my thousand minutes then I get an email from Verizon that my ACP was removed from my account so TracFone you suck

Ok but it's sunset on June 12 2023. On June 9th the charge posted. Yet it says clearly on the order receipt that one will not be charged UNTIL it has shipped. Yet, they haven't even fulfilled/located and packaged the phone and the tracking number is blank/not shipped... Already annoyed and lied to but ok. I need a quick emergency phone, you don't know what people have going on. I ordered Thursday, a business day. It processed Friday a business day. It's still not shipped Monday today, a business day. Three days to send a phone, not to mention the days waiting for it to arrive, yet I've been charged. Watch me rip-rip that receipt and refuse to pay-pay.

This company is the worst! The customer service is horrendous. If you made any complaints then they will erase your balance so that you would not make any phone calls. This company manipulated your balance and account to prevent you from making any complaints and calling their so-called, no-help, useless representatives, and managers. Be prepared to waste hours and go through 6 representatives before you get to the one rep that actually knows their job and how to do it. Their representatives refused to switch you to a manager so you could explain what happened. Then you might get someone if you are luky who claimed to be a manager and if you ask to speak to their supervisor and they claimed they are not allowed to transfer calls. Even if they can recover your balance, they will not give you as much as you had in your account before they erased it and you will be told you have to have whatever is left in the system. They manipulate your account, steal your balance, and force you to accept that because you can do nothing. Don't waste your time and money.

TracFone was a reliable company for many years. I dealt with them with no real problems. Unfortunately TracFone is no longer reliable as far as handling information is concerned. I have been in contact with customer service numerous times over the past month. Almost every time that I try to log into my account, my email is not recognized as being attached to any account. I spend time with a customer service representative getting it fixed. It works for a day or two and the problem recurs. Thankfully, other companies are much more competent in handling information – imagine if you couldn't reliably log into your email account or your bank account or your social media account. It's really frustrating and terribly annoying not to be able to simply log into my account. I believe that they are sharing information with other related companies under their umbrella such as Straight Talk and in doing so they are corrupting accounts.

If I could give 0 stars, I absolutely would. Their service and customer service is horrible! Do not purchase a plan from them, the service is faulty and their customer service is a bunch of robots reading off a script with NO HELP! Avoid them at all costs.