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The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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They are great to shop at, baby, and kids stuff are great. Just they a little to expensive
I bought several items from here about 2-3 months ago. But some of what I got was incorrect and I was missing other items. So I contacted them. They refunded me for items that were out of stock and reshipped the incorrect items. However, I got the same thing the second time. But normally, they are great to do business with.
Wide variety of toys and wide variety of prices. Since they combined with Babies r Us it hasn't been as nice to shop there. Those are
2 different categories of stores and should stay separate. The baby section is actually more thorough than the toys.
What a great store! We took the kids there when we were in Idaho Falls, ID, and store was closing in 30 minutes. The workers that were there were super helpful, were joking with our kids, and even made a page to one of our daughters to embarrass her! It was so fun and worth the 60-minnute drive!
Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook
The kids love it, secretly I love it. They have every toy for every age group (even the adults). Get involved
The service of VENEX WEB TECH towers over every other company that I have worked with so far. I am not sure Ive ever encountered a service provider that combines professionalism and discipline with sheer technical efficacy the way VENEX WEB TECH does. I would be lying if I say that they have done a good job. Truth is, they have done it so excellently that if other companies accept VENEX WEB TECH'S implicit challenge, the world would be a more better place. Overall, the firm has helped me big time and I just want to cling to it for as many years as I can...
Stephen
CEO
Had an issue with an order and their online customer service sorted it out within mins and provided us with a coupon.
And now since I have kids, this is the place I bring them to buy toys. Keep up the good work please.
I went to the store with my mom not knowing what we really want. This amazing salesperson came up to us and for like an hour helped us find the perfect gift for my brother. Thank you so much.
Its a kids friendly store for my grand kids love to go there and i love the prices
Whenever I go to the mall with my family, I just leave my kids at Toys R Us and they can spend hours there without being bored
I like this online toy store. There are lots to choose from and I end up with a cart full.
I like Toys r us, a lot of things to get for your kids here.
I've bought several toys for my kid and she likes them very much, especially the yellow toy dog which is made of plastic. My kid drops it to the ground many times, but the toy is still in perfect condition.
Toys r us used to be a favorite of mine, however ive either gotten older or the service has gotten worse.
Answer: I thought I'd get a birthday present for my granddaughter shipped and toys r us is local. So much for that idea. They have lost a customer permanently.
Answer: Impossible basically. The wait time is 45+ minutes... for a toy store. The order number they provided is rejected. Super frustrating.
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