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ToysRus

3.5

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ToysRus Reviews Summary

The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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New York
7 reviews
4 helpful votes
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Great
May 7, 2016

They are great to shop at, baby, and kids stuff are great. Just they a little to expensive

Date of experience: May 5, 2016
South Carolina
13 reviews
10 helpful votes
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I bought several items from here about 2-3 months ago. But some of what I got was incorrect and I was missing other items. So I contacted them. They refunded me for items that were out of stock and reshipped the incorrect items. However, I got the same thing the second time. But normally, they are great to do business with.

Date of experience: May 4, 2016
Ohio
21 reviews
21 helpful votes
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Lots of Toys!
May 4, 2016

Wide variety of toys and wide variety of prices. Since they combined with Babies r Us it hasn't been as nice to shop there. Those are
2 different categories of stores and should stay separate. The baby section is actually more thorough than the toys.

Date of experience: May 3, 2016
Oregon
5 reviews
15 helpful votes
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What a great store! We took the kids there when we were in Idaho Falls, ID, and store was closing in 30 minutes. The workers that were there were super helpful, were joking with our kids, and even made a page to one of our daughters to embarrass her! It was so fun and worth the 60-minnute drive!

Date of experience: April 30, 2016
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
GB
5 reviews
0 helpful votes
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The big kid in me
April 25, 2016

The kids love it, secretly I love it. They have every toy for every age group (even the adults). Get involved

Date of experience: April 25, 2016
Canada
10 reviews
10 helpful votes
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GREAT!
April 22, 2016

Toys 'r' us seems to value their customers! They deliver promptly and deliver non-damaged merchandise.

Date of experience: April 22, 2016
India
2 reviews
1 helpful vote
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The service of VENEX WEB TECH towers over every other company that I have worked with so far. I am not sure Ive ever encountered a service provider that combines professionalism and discipline with sheer technical efficacy the way VENEX WEB TECH does. I would be lying if I say that they have done a good job. Truth is, they have done it so excellently that if other companies accept VENEX WEB TECH'S implicit challenge, the world would be a more better place. Overall, the firm has helped me big time and I just want to cling to it for as many years as I can...
Stephen
CEO

Date of experience: April 18, 2016
New York
5 reviews
3 helpful votes
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Had an issue with an order and their online customer service sorted it out within mins and provided us with a coupon.

Date of experience: April 12, 2016
GB
6 reviews
0 helpful votes
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Since I was a kid
April 13, 2016

And now since I have kids, this is the place I bring them to buy toys. Keep up the good work please.

Date of experience: April 12, 2016
New York
3 reviews
4 helpful votes
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Amazing service
April 7, 2016

I went to the store with my mom not knowing what we really want. This amazing salesperson came up to us and for like an hour helped us find the perfect gift for my brother. Thank you so much.

Date of experience: April 7, 2016
Georgia
30 reviews
11 helpful votes
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Kids
April 6, 2016

Its a kids friendly store for my grand kids love to go there and i love the prices

Date of experience: April 6, 2016
PS
12 reviews
11 helpful votes
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Whenever I go to the mall with my family, I just leave my kids at Toys R Us and they can spend hours there without being bored

Date of experience: April 1, 2016
Barbados
13 reviews
2 helpful votes
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Great Service
March 31, 2016

I like this online toy store. There are lots to choose from and I end up with a cart full.

Date of experience: March 30, 2016
Illinois
7 reviews
5 helpful votes
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Not bad
March 29, 2016

I wish Toys'R'Us cleaned up their aisles a little bit, but there is plenty of toy choices which makes it better.

Date of experience: March 27, 2016
New Jersey
20 reviews
2 helpful votes
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Toys
March 27, 2016

It's all about toys, big, busy, sometimes crowded but it has toys..

Date of experience: March 26, 2016
Texas
4 reviews
12 helpful votes
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Great Selection
March 25, 2016

I like Toys r us, a lot of things to get for your kids here.

Date of experience: March 25, 2016
KR
2 reviews
1 helpful vote
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I've bought several toys for my kid and she likes them very much, especially the yellow toy dog which is made of plastic. My kid drops it to the ground many times, but the toy is still in perfect condition.

Date of experience: March 24, 2016
Florida
10 reviews
4 helpful votes
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Excellent
March 22, 2016

Very good customer's service and price fair! And very clean store's!

Date of experience: March 21, 2016
Virginia
8 reviews
18 helpful votes
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Large amount of toys
March 16, 2016

Toys r us used to be a favorite of mine, however ive either gotten older or the service has gotten worse.

Date of experience: March 16, 2016