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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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If we are talking about toys make sure to visit Toys "R" Us. When i go abroad or even here in the Philippines love to shop in Toys "R" Us.
They are the definitive source for everything a baby, toddler, or expecting parents need, all at excellent pricing too!
There's no better plan for him that visiting toys r us, we try to take him there twice a month for new items. I love the store as well, nice products and service.
I haven't been to TRS in years, but I get a chance to recently. I'm glad I don't need to, since it hasn't changed much to my dismay.
They have some good deals like buy 1 get 1 half off, or free sometimes, other than that it seems that only a few people on the floor really know what their talking about.
One day in the toys "R" us store my kid told me:
Here is like a sweet ice cream in a sunny summer day!
Been around forever, says a lot. They have great instore celebrations and they work well with their customers. I love how some of their items ship free with Shop Runner too, what a great feature. I've never had an issue with my orders from them. :)
I purchase all our toy's there for all my grandchildren.
Dont think ive ever bought anything there but a great place to walk around and have fun :)
I've been shopping here for more than 3 years. There has always been an occasion to come here. Just my perfect one-stop shop. Splendid
The stores are dirty, disorganized and poorly managed.
Returns are super easy. My only knock on them is how the internet prices are so much cheaper than the store prices. But you pay for the convenience of walking out the store with your gift rather than waiting for it to arrive.
It was my favourite place to go. Not sure if they toys now are boring or maybe I just "grew up"
We have 4 grand children so Toys "R" Us is a mainstay. The products are always in good order and arrive in a timely fashion!
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