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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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Love ToysRUs, and BabiesRUs as well. I love how there is a wide variety in the toys section and its always pretty well organized locally with the different themed isles. Love going in there, always a good experience.
Has all the best toys you can imagine, and is easy to use and shop for something you need to get for a gift.
Been visiting Toys "R" Us in Singapore when it was not opened here yet in Bangkok. I find this store a very good place to bring kids, to let them see and enjoy the characters they are fond with. Games does not only entertain and it also provides education. Well this place is for everyone...
Purchased there many times walk in customers. Kids and Babies stuffs are among the best comparison between value and quality.
I shop here all the time for toys and cribs for my grandchildren. They have so much stuff for kids and its always exciting going there. Bought my grand daughter a sofa couch for her while she is watching TV.
Whenever there's a birthday coming up or some sort of celebration for children - i go to this site. Great selection, great prices and great customer service. I am more than pleased. And so are the kids with their gifts.
Haha, Toys'R'Us is_too_ good a store! Every time I visit it, I dread standing in the line. Other than that - all thumbs up!
I have used Toys R Us in the past as I had a child and needed things such as clothing, diapers, toys, and we needed a buggy to carry the child in and all sorts of stuff. All the stuff they sold to us was always in good shape and if we needed to exchange something we were allowed to do so. They are a great store IMO. The store moved out of my town unfortunately so we have to go to another town if anything is wanted from them or order from online. At least there is that. I still like them though.
A satisfied customer
Love that kids get to play with things but $50 stuffed animals really
A large collection of toys there.
But you need check the price from amazon before you purchase.
Because the price often run higher, and they can match the price for you.
I am speechless about its services and its products are really good. I never imagined toys can do best, but its done best. I am so happy being toys customer.
I buy online toys for my younger bro here. Last time i bought a car and they delivered on time. Feeling happy as a toys r us customer.
Don't take the kids. So much there and they want everything, usually have all up to date stuff that is advertised
I order my grandchildren's Christmas presents every year from their site.
Trusted place with lots of fun things for kids. My kids love the place!
Toys R Us shipped an incorrect gift item. When I called to rectify it, they tried to insist that the individual who received the gift return the item. The item that they sent was a fraction of the price that I paid. On top of it, they tried to charge me twice--for the un-received item and the incorrect item! Things were eventually resolved, but it took about a month of daily phone calls and discussions. Inefficient service!
Good toys for a gift! Quality garments! Service above all!
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