TortoisetownReviews 167

Summary:
So far, I have had a poor experience with this merchant and I would recommend looking into this site before making a purchase.

Detail:
I purchased a juvenile panther chameleon from this site and after doing some poking around on community forums I was sad to find out this site does not have a great reputation for animal health or customer service.

Within 15 minutes of making the purchase I attempted to cancel, only to realize that's not an option on their site. I emailed the merchant and requested cancelation. They responded later that day indicating that they could cancel, however there would be a 20% "transactional" cost still charged to me. Had this been a credit card fee or something else reasonable, I likely wouldn't have bristled at this. This however struck me as the exact kind of shady dealings I had been warned about with this merchant. With the total purchase price being $342.10, this "transactional cost" would have amounted to $68.24, which, is an absurd cancelation cost, especially when considering the request was made within 15 minutes of original purchase.

Fast forward 2 days to when I receive a shipping confirmation for the canceled purchase. I immediately reach out confirm if this was simply a mistake but was told that the animal had in fact shipped. They apologized for the miscommunication and I was told to simply refuse the package and it would ship back to the merchant and they would then refund me the purchase amount upon receipt of the package. Package was delivered and subsequently refused as per the merchants direction, and I received a partial refund on 8/30. This was not a partial refund because of the 20% "transactional cost" (that has yet to be applied anywhere, from what I can tell), but instead I was charged shipping costs for an order i canceled yet was shipped to me anyway. I have since filed a dispute with my credit card company, we'll see where this all ends.

I any event, I thought I important to share this experience. Hopefully the company makes all of these nonsense charges right, but these things shouldn't have happened in the first place.

I paid for a 3 toe box turtle and received a dead turtle twice! Do not do business with these people………………………………………………………………… hopefully they refund me in full.

We ordered the tortoise at the beginning of June and did not receive any communication about when it would be shipping. After reaching out we were told "when they are ready". The next communication was "here's the shipping details". Thankfully we were home! And it also makes it difficult to schedule a vet visit when we don't have a shipping timeline. We don't know how old she is... just a vague definition. DOB would be good to include.
The tortoise arrived safely. She seems healthy and like to walk and explore!

I have ordered 100o of dollars worth of animal from this website. They rarely are in stock even though they are available for purchase. The finals I ordered often don't look like the pictures online. They are different patterns than what I ordered. I ordered an Axolotl and the picture of them were baby albinos. I instead got a juvenile wild tripe axolotyl. This is not what I was believed to order. They refused to give me credit for the mistake on their part and just said that their Axolotls varied in color and they couldn't do anything about it. Even though they initially noted that it was their fault and they would make it right. They will only give me free shipping on if I place another order but they are out of everything I want. They don't communicate well and own the majority of the reptile websites so they have a monopoly. I have had trouble getting my new animals to eat when I get them. They have been extremely helpful with ideas to get them to eat raven though I can't tell if they are eating. They give excellent husbandry advice but they are over priced for the actual animals I received.