They charged me $88 for shipping then cancelled one of my items, in spite of it still being available at a higher price on their website, as the result of a "website glitch" (their words). They didn't refund me the portion of shipping involved, and when I asked if they could just send the dress, as it is in fact available, they said I could call back and re-order it. I live in Australia. I'm not available when they're open and international call costs are through the roof, let alone paying yet more exorbitant shipping. They could've solved this so easily by just adding the dress back to my order, or refunding part of my shipping.
Bunch of scam artists who don't give a damn.

I love torrid beyond words can express. I have tried multiple stores in the past but something always was off, whether it was the quality of the material or just sizing issues, etc. I would have given Torrid 5 stars but I do wish that the pants were just a little cheaper than what they currently go for.

I have never personally had a shipping issue with any of my orders but I do know that I have tried on 3 different occasions to use my Torrid Credit Card and it seems like every time I am unable to do it, which when I online shop the total isn't that much so I just use my bank card. However, I would purchase more if I could use my torrid credit card. Not sure if it is necessarily a bad thing to not be able to use my card or not, considering it controls what I am actually buying/spending.

I recommend that if you have a large order though, it would be better to just go to the store if you can, and do smaller orders online.

Torrid is one of my favorite places to shop online. It's good to be a member so that they send you notifications of their sales. I cannot afford to shop their regular prices, which is why I gave it a 4 star rating. But their sales are great. I have purchased items on clearance for 75% off or sometimes buy one clearance item get one free. I am a 57 yr old woman, but these clothes make me feel young and hip. Of course I may look ridiculous to some people, but I don't care what people think of me. I would definitely recommend Torrid to everyone, no matter what age you are. You will definitely be pleased with anything you purchase.

The clothes are great, and with limited market for reasonably priced plus size clothing, they've cornered it. However, for about the last year I haven't been able to order from them since they now refuse to ship to non-billing addresses. I eventually changed my billing address so the two addresses are the same. When the payment was declined again, I called in. I live overseas, so these calls are not cheap. I waited almost an hour to get to someone who finally placed the order himself. It was cleared.

Two hours later I get an email saying the order has been cancelled. After 40 minutes on the phone with my bank I confirm that the charge was verified and went through, and within a few hours was reimbursed. It had nothing to do with my bank.

I call torrid again, another wait. Finally I'm told they need a third party call with my bank to verify my address since my visa card address has changed. Now, my bank, and visa, have verified this payment. Why on earth does Torrid require further verification? Furthermore, I have no intentions of making a third party call to my bank -who's first response is to ask security questions - with Torrid on the line. I feel this is a privacy violation and I trust both my bank and visa to regulate fraud on my account.

I am a platinum member with Torrid, and while I do love their clothes, the customer service is so horrific, and rude, that they just aggravate you into yelling at them. What clothing store has the right to request bank verification? That request comes from the banks who are far better equipped to detect fraud. And FYI, I'm from Canada, our privacy laws are far stricter, I'm pretty sure they would not appreciate the third party call either.

Torrid. Fix your online ordering system.

I personally love this store. The prices are a bit outrageous though. Being a plus sized girl on a budget is tough, especially when a lot of their items are so beautiful, and look actually flattering, but the price is a little rough for me to swallow. Never had an issue with customer service/returns. I ordered online once, and selected the wrong dress. Not only did they happily return it for me, but matched the online cost i got with coupons and free shipping to store.

While I like most of the clothes at Torrid, the prices are outrageous. I get that it is a specialty store but that is no reason for the jeans to cost $70! I tried to order some clothes from there during a sale but it changed the price so dramatically that I decided against. They should make the clothes more affordable for the overweight women who are on a budget... or do a poor girl day where everything is on extreme sale. I can't shop there with prices as they are.

Ordered $600/clothes for my daughter and paid $28 for expedited shipping twice (2 orders). They were supposed to come in 2 days, they came in 5 days. Emailed to ask for my shipping $ back and they gave me 1 $28 for one order. Then tried the stuff on and had to return 4 things - come to find out they reduced my return price by the shipping amount they refunded me. What? I still paid $28 for shipping and they reduced the amount I paid for the clothes by $7 bucks because of it. Then I had to send the stuff back - cost me $24 bucks. Then I requested a refund of the $28 expedited shipping on the second order. They gave me $23 bucks back. So paid $56 for shipping, got $44 back (in total) and then had to pay $24 to return the stuff. Definitely not worth shopping online. I gave them 2 stars because they did respond to emails.

Absolutely love Torrid. No issues with funds ever, yes they can be a bit slow with orders, but they are always traceable and I am a International client. Deals are amazing if you can catch them like haute cash and other online 1 day promos. Returns take some time as well, but everything has been credited back with 1-2 months (this could be because of my location). Quality and one of a kind designs. Especially for the girl with a little more ;)

I have had to call Torrid 4 times in the last 3 months regarding various orders. Once to place an order because their site would not allow me to use the coupons, I had to hold for over 30 minutes. The second time I held for over 20 minutes. Last week I had to email the about an order placed in November that I never received. Over a week later I finally get a response saying it didn't go through. It did because I had a confirmation and they had emailed me that one of my items was sold out and couldn't ship. Fine, this week I tried replacing my order using a Haute cash coupon they gave me with printed redemption dates of 10/6/17-1/9/18. The code wouldn't work online so I had to call again. I spoke to someone who clearly did not know how to listen, he kept repeating the same thing over and over. I asked for a supervisor 6 times, and was denied each time until I finally flipped out. He agreed to honor the coupon for me if I placed the order, so I did. $250 of which I was supposed to receive $100 off. I even sent a picture of the coupon to their email, which he didn't have access to... The order went through and then he tells me it will take a few minutes to show up and that I should call back. I did not just spend 30 minutes on this call to call back and go over it all again. He gave me his operator number and claimed his name was Nelson, and said if I sent an email again with the coupon and his name and operator number, they would honor it. Today I get the response saying they won't honor the coupon. I called. Poor girl. She claims she tried to help, but Nelson didn't leave notes in my order. She supposedly spoke to a supervisor, they denied it as well. Now this order has shipped, which is a miracle considering their recent track record with ridiculously long shipping times of two weeks or more, so I'm stuck with all of it at a much higher cost than expected, or stuck paying to return all of it.

I have called 4 times regarding an order I placed on Black Friday. Each time, I am told that the items have been pulled and are ready for shipment but haven't been processed at their warehouse - a warehouse that they are blaming for huge delays, but they are doing nothing to remedy the problem. They have a ridiculous wait time to even talk to anybody - obviously an attempt to get people to give up and hang up the phone! I will NEVER order from this joke of a company, again, and I caution other buyers to BEWARE!

I ordered a shirt and hat on friday October 20th I called monday to see when the order would be shipped as I need it for oct 31st my shirt is on back order but when i ordered it on friday it was in stock so he they will ship the hat well i dont want the hat without the shirt can you just cancel the order the rep says I can send an email to the warehouse WHAT really how stupid does that sound I order off line everyday and they can cancel it at the click of a button i checked the order again today still in process not shipped at all I order from Lane bryant the same day and my order has shipped and should arrive by Thursday this is absolutly ridculous i will never order online or shop there stores PERIOD! Oh and not to mention the customer service rep was rude and disconnected the call before I was done speaking

I'm lucky enough to live near a store, so I have purchased online and in store. Bonus: free shipping if you pick it up at the store. Have purchased shirts, leggings, sweaters, dresses, and a jacket and have found the quality very good to excellent. Have returned things with no issues, including returning online purchase in store. There seems to always be some kind of sale going on, and I was pleased to find that the store let me apply my BOGO promotion discount to an online item when what I wanted wasn't in stock at the store---what a customer-friendly policy. I've also stacked coupons, which many companies don't allow. Only one minor complaint, which was that I got asked multiple times during my last store visit if I was sure I didn't want to add another item to my order to get the discount: not a fan of the hard sell. Love love love their pop culture items.

Carly, customer service (un)professional, treated me terribly when I called to inquire as to why my order was canceled when it's still available for purchase on the website.The entire conversation she made it very clear that my calling her was a huge inconvenience to her.
Although I've been a platinum member for quite a while and used the "Platinum service line" for assistance. But, all I got was Carly's pejorative tone, snarky demands and insulting behavior. I refuse to be treated so badly when all I wanted was to know what happened to the order that Torrid promptly took the funds out if my account for.

Amazing selection of clothing for big girls. What I like is that the clothes don't look like "old lady clothes". Large selection of alternative women's wear. Have always been happy with their delivery. Love it!