BUYERS BEWARE! Do not buy from Torrid.com. I bought a dress online and it was a huge mistake. The dress was for a wedding I was attending. I didn't get the dress till the day before the wedding because the UPS guy said he tried to make a delivery but the "customer wasn't home" even though I was home all day (I live in a condominium so I suspect he didn't even try to get in through the front gate). I had to inconveniently go to the UPS store nearest me to pick up the next day. Then I opened the package and tried on the dress only to find out that it was damaged! This was the most aggravating online purchase experience I've ever had.

I ordered 5 panties online during the sale... when I got them... I tried on one pair... they were huge. I live an hour away... I headed down to the store to exchange the panties for a smaller size... The 4 remaining panties to be returned were each packaged in a sealing plastic bag... the sales person I dealt with was beyond rude... I d had her before so I was aware of her personality... she told me panties along with a list of other things could not be returned... unopened or not... store policy... so I then told the girl that I wanted to do some shopping and that I had a long ride to get here... could I use the restroom... she told me to go next door to 5 below and use their restroom... at that point I decided Lane Bryant will be my go to store... they have outstanding customer service and return policy...

I went yesterday to the store at Southwest Plaza. I slipped on something so grab the shelf trying not to hit the floor. The manager came over to tell me they stands are not meant to be leaned on. This morning my catching myself on the shelf has me in pain. I told them i slipped and that i hurt myself less by grabbing display. So thank you for caring it is time to re evaluate if your cloths is with all these horrible people you keep hiring.

Visited the Homestead, PA store on July 4 2019. I interested in some lace panties that hanging on display... I searched the table and could not find them, I asked the store clerk where could they be found and she said you look through the drawers. The store clerk should have assisted me with searching for the item... I have been to other stores and they were always willing to assist with locating what I was looking for... I will Not recommend this store to my friends & family... SAD

The quality of their clothing is above average, a little pricey but worth it. The problem I have with this company is when you have to return any items, you don't get a credit for it unless you call their customer support. I returned items over a month ago via UPS and when I called to ask about my credit, the first thing they asked was if I had a tracking number and what it was! So if I didn't have that, no proof of return, no credit! This is the 2nd time this has happened to me with Torrid! Their return process is a scam!

I was a little surprised reading the reviews for this company. I do agree their prices are kind of ridiculous but I have never had an issue with the quality of the clothing or the customer service. I have bought quite a lot from Torrid and will continue to do so because, for me, everything has always fit perfectly, is great quality, and makes me feel confident. I will say though, they used to have a lot of different styles and now when I am scrolling through their new stuff I feel like I am looking at the same things over and over. Kinda boring. It is a good place to get basics, but basics shouldn't cost that much.

I ordered three items online. Loved the shirt however I returned two dresses because they didn't look good on me. It's been 5 weeks and still no refund. I contacted their costumer service via email. They responded that the items had still not been received in their warehouse. Shouldnt their shipping/return label they provide be priority mail? Even regular snail mail shouldn't take over 4 weeks go there. They told me it would take 4 weeks to receive a refund after it's received by the warehouse and after the items are inspected. They are basically holding $60 hostage. I even sent a follow up email showing them a copy of the return label and asked them to refund me. Received the same generic response that the items still haven't been received. I am not happy, I have no doubt that due to their slow processing, they will say I missed the 60 day window to return the items even though they were returned within 3 weeks of ordering them.

I have purchased a couple thousand dollars in clothing in store and online at Torrid. The only article that is in tact still is my leather bomb jacket. Everything else is tattered, have come apart at the seams, unraveled, have broken zippers (cheap plastic), broken clasps or buttons, and fringed. Whether it's a cotton tee or tailored slacks I have experienced one of these issues with everything I have purchased. Now let me be clear on how I wash and wear my clothing. I either don't wash it and wear for short periods and immediately hang it up when done. Or I was in cold water and hang or flat dry my clothing. I also tend to wear my clothing loose so squeezing into a fit is not the issue either. Let's face it even if I was the cause for these mishaps it wouldn't be to everything I have purchased with Torrid, and if my habits with how I wear and care for them is the issue then why do I not experience this with any other retail clothing line? In my opinion Wal-Mart carries a better quality of clothing on it's racks.

Customer Service is no help either as I was refused a return on a lace top that literally feel apart before I even made it out of the house. I had absolutely no time at all to enjoy that beautiful shirt. And why did it fall apart? It was poorly made!

I have called and written Torrid headquarters to no avail. But their service provider for their credit department Commenity Bank doesn't skip a beat in sending me a bill every month for clothing I can not wear. And if you want proof well, I have a box full of clothing to prove my claims.

I purchased items online and had them shipped to my house. One of the items was a bikini top which I allegedly "stained" with deodorant. They sent the product back and rejected my return, even though the top does not fit. Not sure how I'm supposed to try on my purchases without risking hygienic product residue. Also not sure what the difference is between trying on a bikini top in store and leaving deodorant residue, and ordering it online and sending it back the next day after trying it on for 15 seconds. 10/10 would not recommend. Also, TERRIBLE customer service. Yikes. Will NEVER purchase an item from this company EVER again. Terrible business practices. Completely unethical.

I ordered items from Torrid 5 months ago and to this date they have still never arrived. I called Torrid 12 times to try and cancel the order and they assured me they had cancelled it and would issue a refund. 2 months later and I am still waiting for it. When I called this evening i was informed that I owed torrid money?!? Even though they had debited my account (and I have the bank statements to prove this) and the goods did not arrive. I will never ever ever order any items from this company! They are the absolute worst.

Purchased $165 and talked into opening an account. All merchandise purchased on this new account was returned 2 weeks later; however, my account was only credited $33.00. Sadly, and much like the Cavanaugh hearinging, I am supposed to prove my innocence with this dispute although they can see the transactions in question.

DO YOUR JOB
After six phone calls and empty promises by the bank to resolve, I have been wrongly reported to credit bureau and I have taken action to write to the Attorney General's Office and all credit bureau's.

I cannot warn you enought - DO NOT GET INTO BED WITH EITHER OF THESE BUSINESSES

About a week ago I placed an order for 2 items during the buy one, get one 75% off. A few days later I got an email saying one of the items were no longer in stock so that item was canceled. I called them right after reading the email, and ended up buying a different item with the 75% off. Two days after that I received another email now saying that that item was canceled due to it being out of stock.

Now I wasn't upset the first time, things happen and the lady I spoke to was very nice... But two times... Seriously? When I called back the second time I wasn't a happy camper. I was told the same thing the like the first time, but this time I didn't want anything else except for the 75% to be honored when the shoes came back into stock. The guy was nice, but I didn't feel like he could give me that 100% guarante. I mean how many times is someone told one thing, and then something else when they go back to do/order something. So I asked to speak to a supervisor, because I wanted to make sure that I will still get that 75%. Here is where it got good.

I waited on the phone for not 1 hour. Nono... Not 2 hours. No that's to easy... I waited for 2 and 1/2 hours. Listen I am determined sometimes, and this was one of those times. It felt like a game to me, so I made it one. I posted on my fb about my little game. People enjoyed it, my neck however was hating me by the 2 hour make. Finally I get a supervisor, he put a note on my original order, told me when I order the item to call them and ask for him. He also gave me a gift card for my troubles. I didn't tell him that I made it into a game.

Moral of the story... I guess is when you order via torrid online. Be aware that you might not get it, and that being persistent pays off in the end.

I too have spent thousands of dollars a month at Torrid. I have three
Shipments coming that total around $600. I was trying to take advantage
Of the Cyber Monday deal. For the second time in a row I was able to
Order an item only to have them remove it from order because they didn't
Have it. How bad of a business do you have to be to not know your
Inventory? Needless to say I am returning everything I have ordered the
Last 60 days, which is a loooooot. I complained via torrid twice, asked
To be provided the sale discount for another item to replace it. Was
Told no the first time and no response at all the last time. Good luck
With your business, you have just lost another very valuable customer. I
Have never had this happen with anything I have ordered at Lane Bryant,
Amazon, Womans World and Romans. Guess they will be getting all my
Money from now on