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TopCV

3.8

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From the business

TopCV writes and analyzes more CVs and LinkedIn profiles than any other service through their network of experienced writers.


topcv.com
Harpenden, UK, United Kingdom
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TopCV Reviews Summary

The company has garnered mixed feedback regarding its CV writing services. Positive aspects include effective communication from some writers, professional insights, and a few customers reporting successful job placements after using the service. However, significant concerns revolve around the quality of the final products, with many customers feeling that the CVs were poorly tailored, often generated by AI, and lacking in industry-specific detail. Delays in service delivery and inadequate customer support further exacerbate these issues, leading to a perception of the company as unreliable. Overall, while some clients had satisfactory experiences, a notable number expressed disappointment, suggesting a need for improved service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Libya
1 review
0 helpful votes
Follow vin m.
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Having not completed a CV for over 13 years I lost site of what was required. Employers are a completely different animal and a good CV is all that is required for success. CVNow were amazing... having contracted for a two review CV they managed to produce what can only be described as "perfect" at the very first attempt.

Date of experience: May 24, 2016
1 review
5 helpful votes
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Worst company to deal with, never waste your money on such a company who doesnt value time

Date of experience: May 23, 2016
Jenna M. TopCV Rep
over a year old

Hi Rba, We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service. We guarantee our work and will rewrite it for you if you are not satisfied.

If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can contact us by sending an email to [email protected] or oyu can send us a direct message on our Facebook page.

GB
1 review
0 helpful votes
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I am completely satisfied with the service. As they promised, they would rewrite my cv in a professional way, and that is what they did. Quality work.

Date of experience: May 20, 2016
GB
1 review
0 helpful votes
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Draft CV was a few days late but received discount also received telephone interview within 2 weeks of getting revised CV and cover letter

Date of experience: May 20, 2016
GB
1 review
28 helpful votes
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I originally paid for CVNow's 'Career Evolution' package at the end of February. After three weeks of waiting, corrections and re-corrections, I received a CV and covering letter that did not obtain me a single interview in nearly a month. My careers advisor took one look at the CV and immediately pointed out its shortcomings in terms of layout and content.

After complaining in the strongest terms, CVNow did refund me in full. And oddly, a month later, offered to rewrite my CV again. Having read the first draft, it's even worse than the first.

To make everyone aware, CVNow make these specific claims about their service that are just not true:

1) they use industry expert writers. They don't - their CV writers write generic CVs, I've not once been asked what industry I work in.

2) they are based in the UK. They aren't - they are a subsidiary of Talent Inc. that also trades as TopResume.com - an American company using American "resume' writers, US English, US formatting and US phraseology not suited to the UK jobs market.

3) they don't use templates. They do. When I questioned my first CV writer about the choice of font, he said it was simply a choice of which template he used. My second writer produced a document that was structured almost exactly like the first.

4) everyone receives THE SAME critique of their original CV - 'you come across as a doer, not an achiever'. This is purposely written to get your money and assure you that you are dealing with a slick and professional company. The rest of their service is an utter shambles.

Take my advice - do not even consider using CVNow. They make claims they simply do not deliver on, are quick to take your money and slow to produce anything.

Date of experience: May 13, 2016
GB
1 review
0 helpful votes
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Great Service
May 15, 2016

Love my new CV. Very quick response and very helpful.

Date of experience: May 13, 2016
Canada
1 review
0 helpful votes
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After conducting research and reviews on a number of online companies offering their services in reference to writing professional CV's and Cover Letters, I ultimately chose to go with CVnow.

The initial response on my queries arrived promptly and provided me with various options. At any point during the process, all my questions / concerns were promptly addressed. The final product was great and to such a degree there were no further changes required.

I would highly recommend CVnow for all of your CV needs as they are professional in every aspect of the product they specialize in.

Date of experience: May 12, 2016
GB
1 review
0 helpful votes
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I have had a very positive experience from CVNow with my CV writer Karen doing an excellent job for me and my CV looks great

Date of experience: May 11, 2016
GB
1 review
0 helpful votes
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Excelent service
May 12, 2016

Really pleased with end result and now got interview next week, wish id have paid upfront now

Date of experience: May 11, 2016
Australia
1 review
0 helpful votes
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Do people just like to complain, or maybe they have false expectations? Reading the reviews here show a real mixed bag, with polarised opinions about CVNow. Well, I'm certainly a happy camper.

I am a professional writer and like many in my line of work find it difficult to edit, precis or cull my own words. Well, Jonathan at CVNow managed to pull my way-too-lengthy CV apart and then successfully reduce 23 pages down to three. He encapsulated my 25-year background working as a contract Senior Technical Writer for numerous multi-national oil and gas companies down to an easy to read, succinct and too-the-point CV.

Well done, and thanks for the capturing the essence of my resume in what I now regard as a user-friendly format. Only time will tell, but I have already received an enquiry from SEEK and I only updated my profile with my new 'words' three days ago.

Thanks for a job well done.

Date of experience: May 8, 2016
Israel
1 review
4 helpful votes
Follow E K.
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The service is bad. CV format is ok, but the quality of data in lower than poor. If you are a senior manager who need a good CV to make a difference - stay away from CVNow

Date of experience: May 7, 2016
Jenna M. TopCV Rep
over a year old

Hi, We appreciate you reaching out and sharing your experience with us. We're very sorry to hear that it did not live up to your expectations. We'd like to get you in touch with a customer support rep. If you could please send us a direct message on our Facebook page with your full name, email address, and order number, we'll get you taken care of! Thank you in advance.

GB
1 review
0 helpful votes
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Being as I was an IT Support Technician who's only had one job since he left school 20+ years ago, it was daunting after being made redundant to have to get in to the world of CV writing. Honestly had no idea where to start. Hadn't even kept my CV up to date during the years I spent at work - which is whole other issue. Thankfully, the wonderful team at CVNow helped my through the process - sometimes with kid gloves - and I'm more than grateful for them. Would recommend their services to everyone who needs a hand with or wants to freshen up their CV's. Many thanks to all the team.

Date of experience: May 5, 2016
Canada
1 review
1 helpful vote
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I'm a chemical engineer with more than 24 years of experience in the different countries and several kind of Industries. For me it was very difficult to make a professional summary of my experience in my CV. Im very satisfied with my CV and I would like to recommend CVnow if you want to have a competitive CV in this time where find a good Job is really very difficult.
Thanks a lot Cvnow Team...
Pedro Marcano
Senior Process Engineer

Date of experience: May 4, 2016
GB
1 review
1 helpful vote
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Previously to using CVnow my CV was a mess that didn't really inform anyone about what I have done or what I could do, let alone what my potential was. CVnow took my CV and formatted it so that it contained much more information and was a lot easier to read. Suddenly the scope of jobs that I can apply for has opened up because the way it reads sells my abilities so much better.

Date of experience: May 4, 2016
Sweden
1 review
0 helpful votes
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I had the pleasure to work with Mark to get my CV reinvigorated. CVNOW asked me all the right thoughtful questions about what i wish to achieve. After that they assigned Mark to me. Taking my input Mark worked his magic and totally redid my CV. It is now more impactful, concise and well formatted than i could ever hope to achieve on my own.
CVNOW is unique in the fact that they interact with you and show you WHY certain format or approach was taken in your CV... it is not a CV building site full of templates... it is an interactive experience of reinventing yourself to the Today job market.

Date of experience: May 4, 2016
New York
1 review
1 helpful vote
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Amazing CV
May 5, 2016

When I received my first draft back from Frank I nearly fell off my chair. It was wow this is amazing I couldn't suggest anything more to add or remove. This was exactly what I was looking for. Frank had sent me a list of additional questions and queries beforehand and had skilfully weaved my answers into my new CV like a skilled craftsman. Coincidently I received my first interview request within hours of sending my new updated CV. Thanks Frank.

Date of experience: May 4, 2016
GB
1 review
1 helpful vote
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Fantastic
April 29, 2016

If you need to have your CV mot'd then I strongly suggest CVNow. I recently had my CV re written and re formatted by Nicole B and I must say she did an amazing job. Nicole captured my career history and gave me an end product that is already getting me noticed. Don't go anywhere else for your CV.

Graham

Date of experience: April 29, 2016
AE
1 review
1 helpful vote
Follow Kareem S.
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Despite an initial delay in appointing my writer, it was smooth sailing from that point onwards
I was allocated Frank who completely transformed the wording of my CV without going over the top, spicing it up or using unnecessary fillers
The initial content was completely my own but the wording and using strong, direct language surely was all down to Frank
It took just 5 days to go through 2 revisions and I'm now thrilled, not to mention proud, of my revamped CV and hopefully it bears fruit very soon

Date of experience: April 27, 2016
Washington
1 review
0 helpful votes
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I would like to thank CVNow.com for the magic they have done to my CV! It's awsome!

Date of experience: April 26, 2016
GB
2 reviews
4 helpful votes
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I had spent time with another recruitment agency and thought my CV was pretty good. But the free advice I got from CVnow indicated it wasn't giving the right impression. I decided to buy the "Executive Priority" package which also included LinkedIn material and cover letter.

A slight disappointment was that the "priority" part was not actually part of the package -- you had to pay extra to get the 2-day turnaround. However, the package offered one of the top CV coaches so I was happy enough.

I was allocated Kellen, who was great. Her revision completely changed my CV. It wasn't so much the content, which was still mine. It was the focus that changed, and the much more confident statements made. I initially had some issues with some of the words but with 3 rounds of revisions we reached a very good agreement. The LinkedIn additions were ok, basically what was already in the CV but extracted into LinkedIn sections for ease of pasting into place. The cover letter was useful for its dynamic use of language.

I would give CVnow 5 stars if the "priority" (2-day turnaround) part was actually included in the "Executive Priority" package. Other than that, the service was excellent and the personal engagement from Kellen really valuable.

Date of experience: April 26, 2016