Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TopCV

TopCV

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TopCV writes and analyzes more CVs and LinkedIn profiles than any other service through their network of experienced writers.


topcv.com
Harpenden, UK, United Kingdom
How would you rate TopCV?
grey stargrey stargrey stargrey stargrey star

TopCV Reviews Summary

The company has garnered mixed feedback regarding its CV writing services. Positive aspects include effective communication from some writers, professional insights, and a few customers reporting successful job placements after using the service. However, significant concerns revolve around the quality of the final products, with many customers feeling that the CVs were poorly tailored, often generated by AI, and lacking in industry-specific detail. Delays in service delivery and inadequate customer support further exacerbate these issues, leading to a perception of the company as unreliable. Overall, while some clients had satisfactory experiences, a notable number expressed disappointment, suggesting a need for improved service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

Very impressive service. I received a version of my CV that highlighted my key skills in a clear and concise way. I'd also recommend the LinkedIn service. Turnaround times were incredibly fast. Slight negative were a handful of grammatical errors and typos that needed editing.

Date of experience: August 10, 2016
GB
1 review
0 helpful votes
Follow Anita S.
Unfollow Anita S.
Share Review
Report Review

Highly recommended
August 10, 2016

I decided to use this service after spending a vast amount of time drafting my CV and not getting any interviews. I was amazed at how quickly I received my first draft and it was spot on with layout and skills. I am pleased with the result and will now be applying for jobs in my sector with confidence.

Date of experience: August 9, 2016
GB
1 review
0 helpful votes
Follow Gillian M.
Unfollow Gillian M.
Share Review
Report Review

Good updated CV
August 9, 2016

My previous CV had been professionally written for me. However, I have not been working for several years and thought it would be a good idea to update my CV before applying for work.

I sent my CV and received a polite and well written email with valid comments about updating it. After a discussion, my husband and I felt that it would be a good idea to use CVNow. It took a few days for the first draft to arrive and I have never been so disappointed, it was awful. The grammar was non-existent and the descriptions of the requirements were poor. I rejected it and almost the same CV returned to me.

I contacted the company again and was immediately given a different writer. She produced a far superior product which only required a couple of minor adjustments, one of which she asked me for. I was pleased with the final result and am now using it to apply for jobs. I have only applied for a couple so far but hope that I will be successful in the near future.

My main criticism is of the first writer who, in my opinion, needed supervision.

Date of experience: August 9, 2016
GB
1 review
0 helpful votes
Follow Susie R.
Unfollow Susie R.
Share Review
Report Review

Excellent service!
August 7, 2016

I felt this was definitely a service worth the money. Quick and efficient and my C.V. came back looking wonderful. I had no problems contacting my writer and he was in touch with me every step of the way. I am really pleased with the results and hopefully it will generate the required result soon!

Date of experience: August 7, 2016
Canada
1 review
0 helpful votes
Follow Aqeel S.
Unfollow Aqeel S.
Share Review
Report Review

I was first skeptical about it as I believed I had a perfect looking resume but then I thought I should give it a chance.

I was really happy with their service. After two revisions my resume was impressive looking and I couldn't be any happier. I feel confident applying for any jobs now.

Date of experience: August 5, 2016
South Africa
1 review
0 helpful votes
Follow Andrew C.
Unfollow Andrew C.
Share Review
Report Review

Great service
August 7, 2016

CV Now helped me present my skills and experience in an employer friendly manner.

I had struggled to portray myself in the right light and was not getting any attention.

CV Now presented insightful, data-driven analysis of where I was going wrong. They then worked with me to fix the problems.

Since using their service I have been getting loads of responses to my CV and invited to interview.

Date of experience: August 5, 2016
GB
1 review
0 helpful votes
Follow Heather F.
Unfollow Heather F.
Share Review
Report Review

I've tinkered with my CV so much over the years it had lost the plot; I was searching for a new job when CVNow popped up and offered a free review of my CV. I realised from the results that it needed professionally updating so I opted for CVNow to do it for me. Communication was fast and efficient from beginning to end and any revisions were done quickly and accurately.

Now I just need to post my CV online and hope the job offers coming rolling in!

Date of experience: August 4, 2016
GB
1 review
0 helpful votes
Follow Stuart M.
Unfollow Stuart M.
Share Review
Report Review

The consultant who wrote my CV and cover letter was able to answer all my questions over the initial drafts quickly and efficiently, and I'm very pleased with the end result - much cleaner presentation and a fair bit shorter than my previous CV. The files are also editable, making it easy to wordsmith/fine tune for other applications in future. Many thanks!

Date of experience: August 1, 2016
Italy
2 reviews
1 helpful vote
Follow Wealth F.
Unfollow Wealth F.
Share Review
Report Review

More Than Brilliant
August 2, 2016

Really an amazing and overwhelming restructuring
Took place in my CV and cover letter, which give me more
Than enough confidence compared to my former documents.

My writer, Shawn A, was really inspiring in bringing together millions
Of mind blowing professional contents into a two paged work without
A single grammatical error or spelling; every content explicit and well
Optimized.

It was awesome working with CVNow, I feel very proud of my
New documents; it's more than brilliant and I would recommend
Their services to anyone who needs a boost in his/her career both
Now & in the future.

Great Team, Great work!

Date of experience: August 1, 2016
GB
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

A most courteous, professional and exemplary service, carried out in a prompt and expedient manner. The new documents are a great improvement, and now constitute an excellent and far superior selling tool. I will certainly be using their LinkedIn service in the near future.

Date of experience: August 1, 2016
GB
1 review
0 helpful votes
Follow Anthony P.
Unfollow Anthony P.
Share Review
Report Review

Excellent Service
August 3, 2016

My CV was much improved and gave me results almost straight away, not that my previous CV was that bad.

Date of experience: August 1, 2016
GB
1 review
0 helpful votes
Follow Paul O.
Unfollow Paul O.
Share Review
Report Review

New CV
July 30, 2016

Impressed with my new CV excellent professional service

Date of experience: July 29, 2016
GB
1 review
0 helpful votes
Follow Graham K.
Unfollow Graham K.
Share Review
Report Review

Happy with new CV
July 28, 2016

I was happy with my new CV and thought it was a good investment. Turnaround on the first draft, and my subsequent comments was quick and well within my timescales. The new layout looks impressive and I am happy to use with new job applications. My only criticism would be that some of the original grammar was not great, although it was easy for me to correct it. Could have been solved with a very easy proof read before sending back to me - but as I say, overall happy with the service and the outcome.

Date of experience: July 27, 2016
GB
1 review
2 helpful votes
Follow Larisa O.
Unfollow Larisa O.
Share Review
Report Review

I did have a CV but after the free critique I was provided with I found out that my CV is for a doer not for a skilled person, succeed-er. Fell very happy that I decided to trust them for altering my CV. My CV was done by Heather. She improved my CV most by showing my achievements in a very effective manner. She did a great cover letter too. Any changes I asked for were done very quickly. Within couple of weeks, I had a better CV and most important-cover letter as it was quite difficult for me to do it myself because my English language is not perfect.
I was very happy with my experience and would definitely recommend this service to anyone who is struggling to write their own CV/cover letters.

Date of experience: July 26, 2016
Algeria
1 review
0 helpful votes
Follow Tane H.
Unfollow Tane H.
Share Review
Report Review

Nice Touch
July 24, 2016

I was somewhat skeptical about using CVnow as I have had no problems ever getting a job. The cost was minimal so decided to give them a try. Glad I did as my CV is cleaned up, more attractive, readable and a nice touch! Good Job CV

Date of experience: July 24, 2016
GB
1 review
0 helpful votes
Follow Amirah B.
Unfollow Amirah B.
Share Review
Report Review

Great Service
July 23, 2016

I decided to try out the free CV critique CVNow offer and found that it provided very useful suggestions and feedback regarding my CV and how it can be made better.

I ended up going for the Executive Priority package as I was quite encouraged by the free critique that CVNow would produce some good material. They definitely improved my CV and cover letter greatly!

My CV was done by Helen. She improved my CV most importantly by showcasing my achievements in a very effective manner. She also did a great job in rewriting my LinkedIn profile (which I literally changed as soon as I got the first draft from her because it was perfect) and she did a great cover letter too. Any changes I asked for were done very quickly and she communicated with me in good time. Within 1 week, I had a better CV, cover letter and a much more effective LinkedIn page!

I was very happy with my experience and would definitely recommend this service to anyone who is struggling to write their own CV/cover letters.

Date of experience: July 22, 2016
GB
1 review
0 helpful votes
Follow Grant G.
Unfollow Grant G.
Share Review
Report Review

I used CVNow to help shape my CV and get it ready to send to employers. You often forget its a marketing tool to sell yourself. The person I dealt with brought it to life. Although, I was uncomfortable with some of the descriptions we managed to get it right in the end. The process is iterative and the more you put in the more you get out. Uploading information on roles is valuable too. Overall a great experience and result. I am certainly getting more interest than before too.

Date of experience: July 22, 2016
GB
1 review
2 helpful votes
Follow Nicolaas S.
Unfollow Nicolaas S.
Share Review
Report Review

I made a submission to CVNOW to provide critique on my CV. The critique was consistent and proposed professional services from industry aligned experts to edit and format my CV, or that is at least how they market their services and the perception created to customers.

I went ahead and ordered the Career Evolution package. I received my first draft yesterday and I am so disappointment with the draft version I received back.

IT Project delivery was grouped together under bullet points which combined projects that wasn't related to one another (even though it was previously CV these were on separate rows), my experience, track record and skills have been diluted in the draft.

One can only surmise that CVNOW has a cookie cutter process with standardised templates and very little thought going into the process.

I have to mention that my CV was re-written by another company 18 months ago CV Centre.co.uk and the experience was worlds apart.

To add to the concern, CVNOW doesn't publish any contact number details for their Customer Support and the feedback I received from the writer was as follows.

"Hello XXXX,

Thank you for reaching out. The majority of our clients prefer to communicate through email rather than by telephone, which is why a telephone call is not a standard part of the process. Also, since written correspondence allows for you to communicate with us anytime and all written communication is stored with your project for the life of your account, this is the best method for exchanging information.

Of course, if you would like to speak about your project by phone, I can alert our support staff to give you a call."

I am still waiting for the call or correspondence from the Customer support services, after I emailed them directly.

I can only imagine that I'll receive the standard correspondence reply template back "I am truly sorry to hear that you were not happy with our services. We take all feedback very seriously and want to assure you that we'll get this worked out."

If you are in IT and you want to truly highlight your skills, rather go to individuals instead of a faceless, virtual company that operates on the premise of being a revenue hungry monster.

Please don't fall for the marketing as this lures people into a false sense of expectations...

Date of experience: July 22, 2016
Jenna M. TopCV Rep
over a year old

Hi Nicolaas, We appreciate you making us aware of the issues you faced. We are always looking to improve and your feedback means a lot to us. Additionally, I am disappointed to hear that you were not satisfied with your finished product. To get you connected with the right customer support rep, I'll need your full name and email address. If you could provide this information in a direct message to us on our Facebook page, we'll get you taken care of right away. Thank you in advance.

GB
1 review
0 helpful votes
Follow Nuria B.
Unfollow Nuria B.
Share Review
Report Review

CVNow improved my CV and presentation letter 100%. They have a professional team of writers with an excellent customer services department (Zoë and Erica).

First I had a free CV critique with an straightforward assessment with some suggestions to help me in my job search.

My CV was optimized by Nancy. She provided individual support and transformed my CV adding a comprehensive summary section and replacing the monotonous job descriptions with strong action verbs and compelling language to outline my achievements.

I'm very happy with the final outcome. Just waiting to get my dream job!

Date of experience: July 20, 2016
Qatar
1 review
0 helpful votes
Follow Lawrence B.
Unfollow Lawrence B.
Share Review
Report Review

CV review of CV Now
July 19, 2016

I had previously got an updated CV from a so called professional CV writer and I was disappointed with the results, I contacted CV Now and was put through to Frank, after only a few days the draft was sent to me, I was very surprised with the results, I thought I was reading some body else's CV but it sounded very familiar, with the very minimal changes the CV was completed, I am very comfortable and happy with the final version, I am now considering having my LinkedIn profile. The cover letter provided is very well written and complements my CV

Date of experience: July 18, 2016