Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
Matériel de très bonne qualité très très satisfait merci prêt à recommander si besoin est près affaire commander par des amis ou de la famille
Fiz várias compras na TomTop, todas foram satisfatórias e chegaram bem embaladas. O único porém é que eles demoram pra enviar.
Excellent shop.
I ordered several times at this store.
Very satisfied.
The parcels came quickly. All parcels with a track number.
Quality and quantity correspond to the description on the site.
I recommend the store.
Well done, I have never have better service before, I will recommend TOMTOP to all my friends and colleagues
Muy buen trípode a precio realmente atractivo. El envío en el plazo previsto. Antes de comprar solicité aclaración sobre una duda por las posiciones de apertura y me contestaron de inmediato. Muy satisfecho con esta compra: el trípode es muy estable y llega en una funda de gran calidad.
I work with TOMTOP since Dec 2016.
Fast service, excellent employees, products as described.
Coll prices.
Beware of TomTop, do not support products that arrive damaged, my sister bought a Smart Watch Amazfit and arrived with bluetooth that does not turn on.
TomTop even blocked my sister's email directly from their email client.
CAUTION Do not buy from this shameless store.
Gearbest is the best!
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to work out a solution to you earlier.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
They have everything you can't think of and all the stuff you can think of and all the things you did not know that you wanted
Não comprem nessa loja, estou há quase 70 dias esperando um produto, que não tem nem previsão de chegada, o suporte não respeita os clientes, nunca passam informação útil, só enrolam.
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to work out a solution to you earlier.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
Products perfectly matching the description in the site and ultra fast European shipping. I will order again.
A good experience. In my last purchase I had a problem due to stock breach, and after speaking with the support, everything was solved in a satisfactory and fast way. To date, zero problems.
Совершал несколько покупок, в основном мобильною электронику и запчасти. Оплату производил через PayPal. Несколько невнятная система информирования о доставке посылки полностью компенсируется высокой скоростью доставки и разнообразием акционных предложений.
Nice shop, cool prices, all that we want for goods we use to decorate, i recommend tomtop, i'm satisfied for all goods i have buy.
Low prices, fast delivery, quality goods. Orders received were well packed and came in order. I will order again.
I recommend
Everything arrived on time and was easy to find on the website. I will be using their website much more often!
Estou muito triste com o site TOMTOP, pois não informam aonde se encontra o produto comprado, e o código de rastreamento não funciona neste site
Just got my 3rd delivery as usual was perfect. Fast and clean packaging products just ad ordered. Perfect service. Top source...
About a month ago I first ordered Tomtop and everything was perfect, delivery time was good, mainly free shipping, product price is also super, especially perfect discounts, which is a great discount, I can only recommend
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com