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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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GOOD PRODUCTS, SHIPPING ON TIME, NO PROBLEMS, SHIPPED PRODUCTS ARRIVE IN GOOD SHAPE, PACKAGES SECURE.
Have order a mobile about 5-6 week ago still not delivered to me and customer support is worst ever i have seen in my life.
This is my first tomtop order and it's very bad experience for me to shop with TOMTOP
Tomtop is one of the trusting site and their service also is excellent which item we will order the same item will receive in that there is no doubt and the items which they display on the site it is one of top quality product's, and good customer Support, if we complaint regarding any issues on mail in no time we will receive the satisfaction answer.
They offer a wide variety of products at great prices. I especially like their choices in lighting products. Shipping is free.
Tutto ok, ho acquistato un drone al prezzo più basso del web. Oggetto conforme a quanto descritto, spedizione veloce e tracciata
Very, very good store! I made a purchase at Tomtop and was very pleased. I recommend this shop to everyone.
Fine chinese shop. Right now they are quite new but they are reliable. By now i got two orders made to this shop on expensive items and both arrived fine. They are doing a great job opening alternatives to the most knowed shops.
Ordered a pair of G15-DLP 3D glasses for my BenQ W2000 projector. Works like a charm. Fast delivery from Asia as well. And the price was about 1/4 of Norway
I bought at TOMTOP and recommend the store, it has a partnership with Ebax in Brazil which gives more security to the business as well.
En mi caso no me puedo quejar, procesamiento de envÃo rápido, llegó rápidamente y con número de seguimiento funcionando correctamente.
Update - They have responded, the order has been dispatched. Now hoping the order comes as it is supposed to. If it does, will update the review and give them another star, because it is still within acceptable date range.
I used to deal with 2 other companies for all my drone/electronic/gadget needs (GB BG), then I found TomTop. There is never any guessing, their pricing and fast shipping are hands down the best.
This place has got it all! Great customer service with friendly and respectful staff, quality merchandise that can stand up to me and my family, and fantastic low prices to fit my budget! I love the back pack I got. It is perfect for either day or night hikes! I will absolutely be coming back to shop again!
This site has many various items, electronics, musical instruments, gardening, just name it. The prices are great and shipping is usually free.
Tomtop is the best site to buy interesting and technological items that no other site finds and at a very low price.
Continue to wait... no communication from company, no response to e-mails, no answers the phone. Automated responses from Facebook messenger, auto bots on this site, a feel totally disrespected as a consumer. They have had my money since the 8th and it my order just sits in processing!
Hi, pls kindly let me know your email address and order number, i will help you to resolve this problem.
I made a number of purchases through TomTop. All great value, good products, very happy. Would thoroughly recommend this company for value and service.
Do not buy. Item is not beige. It is tan. Not made from the same material as the car. Cheap weird plastic
Hi, pls kindly let me know your email address and order number, i will help you to resolve this problem.
I discovered this shop a few weeks ago. Bought there a few things, and I'm very satisfied with quality and time of delivery.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Hi, i am so sorry for the delay, will deliver your order soon within the next 72 hours.