TokyoTreatReviews 730

Having been to Japan I really miss the vending machines and food in general there. Tokyo treat offers a great selection the only down side is that you will come across something you love but then struggle to get it again. I'm still bitter about trying to taste a limited edition choc mint tea from Kirin. They used to include a small gift like a magnet or pen. This is expensive and only signed up for the Halloween edition again..

I ordered this last year (2019) and my box took about 6 months to arrive; I vowed never to buy it again. However, I heard they had a new shipping system, so I tried again. It came in a matter of weeks. Much improved! The one MAJOR criticism I have is the quantity of some of the treats. There were 5 treats in my box that were a quantity of 1. One gummy, one marshmallow treat, one grape soda gummy. Not even enough for my family to share and other subscription boxes I receive, at the same price, have much better quantities. They really plan for the family aspect. This box boasts a large amount of treats, but when you realize how small the portions are in some of them, the bang for your buck is disappointing, even more so, when you add the additional money for shipping in, which other subscriptions include.

Terribly shady renewal methods.

You'd think that when you pay for a plan labelled "x months prepaid plan", at the end of said x months, you would not be charged.
And yet, Tokyo treat ensures that they can scam you x extra months by sneakily renewing your plan and charge you an extra $100+. Now, you'd also think that they would at least make sure that you get a reminder? Not like we're in a pandemic right now and your mind might not be in the right place, right? Not like you've subscribed to it x months ago and might not keep track of a so-called "Prepaid" plan, right?
Not like they send you marketing email upon marketing email every other week to enter their prizes draws or charge you extra shipping costs (yup, about another $40 unplanned), right?

Well, Tokyo treat will benefit from that, renew your plan for another x months and claim that you should just have read the T&Cs. Yup, that's right. Customer service award winner here - let me right SARCASM in capital letters, just because they might just take it seriously.

When other companies have either managed to keep their standard of delivery acceptable, Tokyo treat has been hiding being the pandemic to charge $5 first and then $10 dollars to the shipping costs of each box to ensure it would "be with me in no time". Well. I got each box almost five weeks after it has supposedly been sent with express shipping - so I guess, after all, I didn't meed to spend all that extra for the "express" bit.

Conclusion? Don't scam people. Possibly, sending a client a reminder that their prepaid plan is coming to an end could ensure that they renew by themselves or even upgrade plans (it is not like you do not have their contact details as you are so keen on sending aggressive marketing so often). Shady renewals like what Tokyo treat does, with an invoice sent at midnight and charge applied then and there is not how you'll keep your pockets full on the long run. This is how you grow a (former) customer base that resents you and writes messages against your practices on Trust pilot over the weekend.

For what it is worth, I will absolutely NOT be recommending. With all the companies struggling this year, I wouldn't be surprised if this one was also going down soon, seeing how they try to grab your bank account details.