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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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My wife and I were willing to try some Japanese snacks as we couldn't visit Japan yet. Tokyo Treat's super tasty snacks via fast delivery made us extremely happy and we love all in the box. Happy to recommend anyone!
I've received 3 boxes so far (green tea, peach and sakura) and every one of them has been amazing! The delivery is really fast too!
The first box I've every gotten was the April box and let me tell you its 10/10! Its great to try new things, learn the culture and have a fun snack! PLEASE TRY THIS SUBSCRIPTION :)
Absolutely loves the box and had loads of cool things in it. The melon wafer was amazing! And it makes me wish we had all the great kit kat flavours here in the UK.
These box is definitely what you need during quarantine. Every month you get this bright Orange box with cute little patterns and designs on it! Then you open it up and read about all the tasty treats in the box! 100% worth the premium subscription too!
Tokyo treat is one of the best Japanese food package companies I have ordered from, they hand pick the very best food with the best seasonal vibe such as I got they Sakura package for April and it was beautiful 10/10 recommended
ALL THE SNACKS ARE SO GOOD AND TOKYO TREAT IS SO COLL FOR HAVING MONTHLY SNACKS SENT TO YOU DOOR! <3
Getting a box of tasty fun treats every month is so much fun! It makes us so happy! Even snacks I'm not sure I will like end up being delicious.
Just received our first box, a nice treat for everyone in the family. Great communication, with emails telling us when it was despatched, when it had cleared customs etc. Definitely impressed so far.
Shipping was fast. April 2021 was my first box after subscribing and I'm happy with the variety. The kitkats are my absolute favorite! My only complaint is how some of the snacks that are in the box are almost broken down to just crumbs or already powdered.
As Last month Delivery was fast and a variety of good snacks to try. Can't wait to try next month box.
Tokyo Treat boxes have great portion sizes with themed boxes that are a wonderful family experience! Compared to some other boxes it is enjoyable for all ages.
Boxes are delivered on time and left in secure places. I'm notified every step of the way and Tokyo Treat keeps me updated with any new changes to my order. Each month's theme guarantees a variety of delicious treats to feel like you've got a little piece of Japan in your house.
Today we received our first box and we couldn't be happier! We got so many delicious treats, the sakurairo marshmallows are so tasty! You truly feel like you are in Japan! We can't wait for our next box!
They were great until the pandemic came, then the true service showed. They refused to continue shipping box's even though i have a yearly subscription, and refuse to return my money.
They are simply keeping my prepaid money (which is over €350) and refuse to return or offer any compensation or other service which doesn't require me investing more money to receive a box.
Save yourself the hassle and use another service which actually cares about their customers.
It's amazing because there are items that you may think that sound bad but it is really good also the shipping time is great
It didn't take long to come and everything looks delicious! The snack guide is really helpful and I loved the Sakura Snack Surprise! I wish that I had learned of this sooner!
Fast shipping. I thought with covid it would take a while to get here, but it only took about a week. I've done a few other snack box subscriptions before, but this was my first time trying Tokyo Treat. I was kind of nervous at first, but when my box arrive it exceeded my expectations. There were so many different and cool Japanese snacks. Some flavors I've never had before. I especially loved the Sakura flavored Ramune. It was so good and something I never would have gotten the chance to try if not for Tokyo Treat! Also the art work on some of the snacks were super cute. Can't wait for my next box!
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

