TobiReviews 853

Their level of unprofessionalism is astounding. I never received my package initially, I submitted 5 requests to Tobi, in which nobody responded, so finally I reached out on Instagram. After being redirected to another Instagram account, someone eventually responded saying it was being held up at USPS and they could not do anything, not even tell me which USPS I had to contact to get my package. Eventually after submitting and waiting on a redeliver request that went nowhere, I visited 3 USPS's and I got my package. Finally when I open my package, which I received almost a month after Tobi says it was delivered, I see the wrong items in there. Then I am told they cannot send me the item I ordered and I will have to return the wrong item. In communicating with the customer service agent he is not only rude but extremely unhelpful as well.

It says free shipping free returns. WRONG. Don't do it. Not only did the item shipped come with a ugly white stain, it looked nothing like the photo. The quality was just awful. On top of that they give you STORE CREDIT ONLY. And they charge you for the shipping so you don't even get your full refund. They took forever about a month to process my refund in the first place, then give you the same copied pasted email run around. Horrible company. I've been emailing 12+ emails back and fourth and they r just the worst. I had heard good things in the past but I guess they have changed.

This is actually the first review I have ever written about anything, I just could not let this go. I have had two awful experiences with Tobi in regards to how they handle returns. First time, I sent a couple items back, a month later noticed they had not yet refunded my account, took about 4 emails of just receiving the automated response until someone finally got back to me. Received my refund almost 4 months later. I let that go. This time, they sent me the wrong dress, so I immediately sent it back and tracking showed they received it. I was not as patient this time, so for a little over a month now I have sent a total of 3 emails to their *******@tobi.com just begging for a response or update. Finally got one back today and the representative Dan J. Was so rude! I have actually seen his name mentioned in other negative reviews, so how this person still has a job amazes me, but then actually not really, because Tobi doesn't care about customer satisfaction. I've ordered from several online stores and I have never experienced anything as slow and careless as Tobi's customer service team. Just save yourself the headache, because they don't care. Shop elsewhere!

** DO NOT SHOP HERE**
This company is ridiculously unprofessional and flawed in so many ways. I would love nothing more than to give this company negative stars. I placed an order July 15 and received it July 17, returned EVERYTHING by July 19 because their policy stated free return shipping and a full refund if the items are returned within ten days of arrival. (They are very quick to take your money, but refuse to give it back). I spent over $200 on dresses for a wedding but none of them fit. Apparently this changed DURING my order because they are now telling me I can only receive store credit. I've sent about six emails to their "customer service" but have not received a response. Did not receive my unwanted store credit of a "refund" until Aug 8. That's almost a month later. I have found and screen shotted multiple evidence of a refund but no one has acknowledged their faults. To top that off, there is no address, phone number, or customer surveys, which tells me they could give two shots less about customer satisfaction, they know the company is a scam, and don't feel like dealing with it. I don't understand how anyone could be happy with just store credit when it takes a month to get any type of response. Avoid at all cost, please do yourself this favor.

After 26+ emails with Tobi, assuring me that I was in step 2 of the return ad would receive my refund within another 2 weeks (3 months had passed so far).,, I still did not have the refund. I contacted them again to no avail. I decided to contact my credit card company and we started a dispute. They took information such as date I returned the item, tracking numbers, date Tobi received the item and descriptions of the items. I received my full refund within 48 hours. Never purchasing from Tobi again. I don't know what this company is about, but I know that I had very bad experience and would never buy from them again.

I placed an order on May 4,2019. I was bait and switched. The order I received looked nothing like the order I placed. It took 3 emails, 1 social media message, and 2 weeks later for someone to respond to me. 8 weeks later and I still have not received my refund or my original item. Their customer service is unbelievably slow and incompetent. I would not recommend Tobi. It is not worth the hassle. I would not order from them again.

Being bait and switched is illegal. I have not received my refund. They are scamming customers and this is FRAUD.

Do not waste your time with Tobi! I received a dress treat was damaged/preworn. Whatever the case, the sequence on the dress look like CRAP! Tobi will not take the return because the dress was marked "final sale."
I am also waiting on a returned shipping label for a return. I have read awful reviews about not getting your money back on a return so I may just try and alter the dress I was inquiring on returning.
The other items I purchased lack quality. Do not waste your time and money with Tobi!

I've been trying to contact them so many times about a refund that they promised me, and no replies back! It's funny because when I contacted them about an order question, they were so quick to reply but when it came to refund inquiries, no reply back at all. It's been almost a month since they received my package and still have not heard back. It's frustrating when there is no phone number to contact them either. Who knows if they are seeing emails or choosing to ignore because they don't want to give you your money back. Bunch of scammers. This is my first time refunding anything from here so this is the first horrible experience with them.

My daughter ordered three dresses from various dress companies, Tobi being one of them. We mistakenly returned one of the dresses that she ordered to Tobi that was from the other company. We immediately contacted Tobi, sent them the tracking number and the mode of return (USPS). We told them we would pay shipping. They sent us an email response weeks later stating that they weren't going to return the dress to us. No explanation. They stole our dress. I'm livid. I am contacting the BBB.

Tobi.com is fast fashion. Much like fashionova, prettylittlething, etc. if you do your research you're not going to get the top quality clothes from an online store that is constantly giving 50 - 60% off. Comes with the territory and I'm okay with that. That being said, I've ordered hundreds of dollars of clothes from them that needed to be returned and have gone MONTHS without hearing back from them. I also had a necklace that I wore for only ONE HOUR that broke instantly. I'm super gentle with my jewelry, so there's no reason why this necklace would've broken. Really disappointed. I've emailed customer service multiple times, no response. It finally took me going to their very public Instagram multiple times for them to even respond to my DMs, which THEY commented and told me to send to them. Ridiculous. On top of that, they saw my Instagram DM and didn't respond for hours later. I spent hours trying to work it out over Instagram DM. Unprofessional. They said that someone was on it via email... but no one had ever reached out to me. Miraculously after the DM fiasco was over I received my refund 5 days later but did not get an email saying I was going to get it. I won't be shopping from Tobi.com again.