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Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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The order shipped much later than expected, but customer service was helpful with locating my order after I reached out
2 things were great but i need to return an item and cant figure out how
Everything I buy from Tobi I love. The service online to the delivery is always reliable. It's my
Go-to-fashion brand :)
I ordered my package on October 6th, the USPS tracking said it would be here on Oct. 15th and it's Oct 18th and my package isn't even in my city according to the tracking number. I didn't even get a notification it shipped until very recently. I also ordered a shirt and they sent me an email a week after I ordered saying they were out of stock and would offer me a refund, never received a refund. I emailed customer service 3 days ago and no one has responded which I think is unprofessional. I will NEVER order from this site again, this is a joke.
Absolutely love the cardigan I ordered super soft and shipping was fast only thing is I think Tobi is a little overpriced for the quality
Great! Loved the clothes. They fit as described. The jewelry was also nice.
The delivery was slower than normal, but I believe that was due to covid. I also wasn't in a huge rush to have the items so I wasn't too worried about it. Love my items! Tobi always has really nice clothing with great materials.
I was pleased with my shipment and it arrived in good time and just when I needed it to. I always get nervous with Tobi and shipping speed, but they got it together in time and I was very happy.
Delivery was early and it was exactly what I ordered. The size I got fits just right
One of the dresses I ordered was very pretty and great quality, but the other looked nothing like the picture, too small, and cheap material.
Good material, perfect fit, great shipping. Love the fit and the way it looks
I ordered a skirt from Tobi that I thought was very high quality but when putting it on for the first time, the zipper broke. I contacted tobi and they said that since it was more than 5 days since my order, I was basically SOL. So ridiculous because it was less than 2 weeks since I had ordered and the tags were still on so clearly it was brand new. Made me rethink the good experiences I had had prior
I received my jumpsuit and lovely shirts from Tobi just in time! I ordered at the last minute before a wedding I was attending, and they were delivered right as I left for the airport! Thank you for fast shipping & quality clothes.
Always amazing! Quick and on time like always! Love the tracking feature!
Everything was so easy and the dress came on time and fitted well! Definitely going to shop here again
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members