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Tmart.com

2.4
tmart.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 780th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

Sweden
1 review
3 helpful votes
Follow JONY M.
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I ordered makeup off of here annd it was soo cheap but soo goodd i loved it: p
I also have to add that the shipment has been quite acceptable (two weeks) and attention also been very good, which is appreciated.

Date of experience: August 24, 2014
GB
1 review
15 helpful votes
Follow Diana D.
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When you are looking for small gadgets or want to buy technology for a low price, you can go to tmart.com
The shipping options are free and when you want it fast, just pay around 1$ (sometimes just 0.16$) and you have it in under 1 week (from China to UK).
When you miss an order they will help you instantly or at the same day (depends on timezones).
I can just recommend TMART, their support is competent and friendly!

Date of experience: August 24, 2014
Japan
1 review
4 helpful votes
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Shopping made easy!
August 23, 2014

Shopping made easy! Great deals!
Their sunglasses are great, functional sunglasses plus they are polarized. My only complaint is about the design. They have two separate pieces of plastic that form the frame and it leaves a line across the front. At close distances, it is visible but doesn't stop me from wearing and loving these sunglasses.

Date of experience: August 22, 2014
Saudi Arabia
1 review
9 helpful votes
Follow Grace M.
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Recently I bought a cell phone, which was delivered in order. N9000W works O. K.
Tmart.com which the price / quality ratio of the products are good. If i was in hurry or just impatient - buy from the local shops in my area at double prices. For all the rest Tmart.com is a good choice. Recommended!"

Date of experience: August 22, 2014
Japan
1 review
7 helpful votes
Follow Nichol A.
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One of the lowest prices internet-shop with fast response service and many features. Have many coupons. Deliveries are fast. Have no problems with money return or damaged items in parcels

Date of experience: August 22, 2014
New Jersey
1 review
2 helpful votes
Follow Willian B.
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I ordered three items. Received them all, but the Bluetooth speak was be sent wrong color, but fortunately I also liked this red.
Tmart is a great site to make purchases. It 'everything, even items not found in local markets. The customer service is majestic and always responds to requests.

Date of experience: August 22, 2014
Indiana
1 review
5 helpful votes
Follow Wendy S.
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The shipping is a little slow
August 22, 2014

The shipping is a little slow. It takes about 20 days for my order to arrive at my country. But Tmart has great value and great service. Have ordered many items from them and the time that I have had faulty items they fixed it promptly. Thanks all..

Date of experience: August 21, 2014
Canada
1 review
5 helpful votes
Follow Hayyily J.
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The prices are pretty good, it used to be great until recently. The products do come in 1 weeks to the U.S.A. I assume delivery varies greatly depending where you are. The shipping is free! I like buying cheap items on Tmart for myself.

Date of experience: August 21, 2014
Japan
1 review
1 helpful vote
Follow Jonsn Z.
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I bought tmart item because I wanted a more comfortable headset.The item is a must, and good even for a newbie, since you can find LOT of help googling. If you're an expert, this is a expandible base.

Date of experience: August 21, 2014
GB
1 review
123 helpful votes
Follow Kier P.
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Terrible company:
August 21, 2014

Terrible company:
Promised 2 day delivery
Gave no email confirmation
Said delivery would take 45 days!
Would not offer refund
Item delivered was incorrect and very poor quality
ITEM DELIVERED HAD BED BUGS IN IT!
One live beg bug bit my wife.
We are praying that there were not more than one.
Do not use this company!

Date of experience: August 21, 2014
Japan
1 review
2 helpful votes
Follow James J.
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"I had a problem within a quad and contacted Tmart who resolved the issue very quick lye and efficiently. It is a fantastic shop and I recommend it all the time, and Sophie and joy are great "

Date of experience: August 21, 2014
Ohio
1 review
128 helpful votes
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Total RIP OFF!
August 20, 2014

Total RIP OFF! DO NOT DO BUSINESS WITH THIS SITE OR COMPANY! Worst customer service you will ever experience and in the end you`ll fight bs and red tape to get a refund. Have contacted the FTC to attempt to stop them. I suggest you do the same if you too have been had by these crooks overseas.

Date of experience: August 20, 2014
Japan
1 review
2 helpful votes
Follow Ken A.
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Just "Thank you very much TMART "!
August 20, 2014

Just "Thank you very much TMART "!
Great website, exelent service, very good contact when i need information!

Date of experience: August 19, 2014
GB
1 review
3 helpful votes
Follow Lily M.
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Friendly service and my Tmart-item arrived from Hong Kong to GB in around 20 days with FREE SHIPPING. Item was in great condition and customer care service responded directly and were helpful throughout my purchase.

Date of experience: August 19, 2014
GB
1 review
2 helpful votes
Follow Month Z.
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I've been experiencing undelivered items problem on eBay lately. So I switched over to Tmart. Tmart has been satisfactory so far. I received the items within a month.

Date of experience: August 19, 2014
Mexico
1 review
123 helpful votes
Follow Minerva C.
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T mart won't let me pull off my review I wrote praising my Tablet, that died. I ordered it at Tmart before even Reading the reviews. I am sorry for the buyers that do buy that tablet because of my good review. IM TRULY SORRY BUYERS! They will not delete my review!
Do not buy Tmart, don't be swayed by the prices, After trying so hard to make your Tablet work it is in no shape to even Exchange for a refund.

Date of experience: August 19, 2014
Georgia
1 review
122 helpful votes
Follow Ali S.
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The car dome lights for $1.94 is nothing but waste of time and money. The claim of brightness is all false. I have Toyota Camry and wanted bright lights and replaced the two rear bulbs. The light was very dim and then installed the original and the light was much brighter.

Date of experience: August 11, 2014
Texas
1 review
3 helpful votes
Follow Mike C.
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Well, I read all these reviews AFTER i ordered some replacement HID bulbs... And i got scared and panicked and order another set from a different company, I am now sitting on 3 extra freaking bulbs... BECAUSE TMART DID WHAT THEY SAID AND ACTUALLY GOT MY STUFF A DAY EARLY!

I feel horrible for chewing into them on their live chats, the product is cheap, but hell i paid 8 bucks for a pair of bulbs, when they are normally 100 bucks a bulb from those national auto parts stores... but hell they work and i now have 1 extra bulb from them and 2 really nice ones from another retailer...

Tmart did an excellent job in getting my products, i wish they would get a phone answering service, and hire someone fluent in English to converse with customers, so thats why they only get a 4 outta 5

BUT if anyone doesn't believe i am real, and one of their employees, Send me an email

D-o-g-f-u-d-8-1-@-g-m-a-i-l

Just take out the dashes and it's obviously dot com But send me an email i will gladly converse show you my products, the packaging, and even talk to you on the phone...

BUT to end this, i have to say what i found out from them... if you order something and it has an out of country warehouse, then expect huge delays, from customs, and just that countries political policies... BUT if it's in your country it should not take very long... BUT AGAIN contact me... if they email is there if not up there then here it is dog fud eighty one at gee mail dot com...

Dog
Fud
At
G
Mail
Dot
Com

All one thing not spaces or dashes or and the numbers are numbers obviously

Date of experience: August 8, 2014
GB
1 review
115 helpful votes
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My son wanted an electrical item (from China) for his birthday and as I only had 7 days left to get it I picked TMART as their website clearly said (and still does) that Item is in stock in UK warehouse and ships in 24 hours and delivery takes 48 hours, I am still waiting 10 days later, I could have got item cheaper and quicker direct from china. To add insult to injury the lies and rubbish from live support has been comical, 5 days ago they said had been shipped using Royal mail non tracked, tonight they say shipped by DHL today. I would not buy from this company ever again and their support tell more lies than Chemical Ali.
BE WARNED

Date of experience: August 6, 2014
Tennessee
1 review
115 helpful votes
Follow Shia M.
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This review is for the false advertisement on the products. We needed items for a bridal shower on Aug 9 and so needs the products no later than aug 8, friday. We ordered the items on July 28th and since it states that it will ship within 24 hours, we figured it will be fine. But no, we didn't get the tracking number until a day or two later and to find out that items do not ship within 24 hours as stated in alot of their items.

The reply from tmart: We will pay more attention to this problem, so sorry. All orders are subject to a 1-2 business day processing prior to shipping. So more than 2-4 days before they actually ship the item. And if you reject the item, they won't refund you 100% of what you paid, they will only refund 80%.

This is outrageous. If we knew that they will not ship their items 24 hours within ordering as stated on their website, we would not have purchased the items. What is the use of getting the items after our event? We now have no gifts for everyone attending the event and have to go buy other items. And they will not refund all our money.

What a horrible way to do business. Will not order from them and everyone should be aware.

Since this business is based in HK, there's probably nothing USA law can do, but will make sure the authorities are aware of this false business practice.

Date of experience: August 5, 2014

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China