TJ MaxxReviews 485

Bought a sweater hand washed it dried it and it shrunk and is falling apart. My receipt clearly shows i just bought it and they won't return because it has been worn. I Therefore will not be buying clothes here again. The customer service lady was also rude saying she buys clothes there all the time and never has a problem and proceeds to tell me I'm rude. Horrible service.

When covid hit, I decided to get a TJMAX credit card. Everything was great until a few months ago. I've had to return the last eight things I bought. I purchased five clothing items and they were all too big. Then I ordered two sheet sets and they sent duvet covers. Today I received a Sand and Fog candle which I really liked, and it was broken due to extremely bad shipping and packaging. It was bubble wrapped and sent in a huge box with almost no other packaging around it. The box was not even marked as FRAGILE as it clearly should have been. Then there's the inconvenience of having to drive to the only FEDEX return bin on the other side of town, which is so small I can barely get the box in it. I'm so disgusted with them I think I'll cut up my credit card and send it back to them too.

TJ Maxx is my go to for finding cute things for my home, gifts, cute clothing…. You name it!
I found a cute top and needed to try smaller sizes, asked for help so I wasn't searching all day and Emma was quick at giving me the two sizes smaller, I bought that too! Stephanie was such a big help with jewelry and found a cute ring and Ashley at the checkout was so friendly! I love my Plover, WI store, the great finds there and the awesome staff!

I purshased 10 bags online and I received them in bad condition. I'm so disappointed and cannot return

I love TJ-Maxx because of their great selection of stock designer items and fair prices. They offer a wide range of clothing, shoes, home decor, accessories, and jewelry. TJ-Maxx's prices are usually about half of what you'll find at the original stores, even though you can be sure all the designer items are 100% real. Great place for shopping!

I ve spent 3h on their webstore. My order was cancelled (ALL items). I've tried to chat with them online and by phone- noone answer! It s a big misunderstanding, not an online shop!
Dont waist your time. By the way, The choice in stationary stores leaves much to be desired.

TJ Maxx at Colesville Rd Silver Spring is the worst store you can visit. Bad customer services, you ask for help and they see you with bad actitud.

I cant get my order delivered no one responds to my complaints, delivery refers to the seller andd the seller to the buyer as a result of my order is not.

They sent me a bogus tracking number on a very expensive piece of gold jewelry and when I called to inquire about my purchase and an updated tracking number they sent me the same tracking number... on two other items I purchased I got a valid tracking number and it shows label created 5 days after I submitted the order and yet it has not left the facility I honestly don't think any of my things are going to come. And like a lot of other people I'm uninterested in my items now.

I had Fran help me today. She didn't make me feel like I had to rush for the next person and was also super bubbly! Loved her personality and next time I go I hope she is working!

I made a purchase at a TJ Maxx of some candies, but they tasted aweful! I tried to return them and was refused! I phoned the customer service number on their web site and was extremely pleased with the response! I was phoned later in the day by that particular store manager who told me to please come in with my return, apologized profusely for the error made by one of her employees, and would like to not only process the return but give me a free gift as well! Finally, a company that takes customer service seriously! Thank you TJ Maxx!

I paid my bill using a Visa gift card and then a year later they start mailing me a bunch of junk saying that they are sending me to a creditor because I never paid that bill. While the gift card had expired finally so I threw it away after six months. I have no record of it because it's a gift card… They claim I never paid this $20 bill. Ridiculous they have probably sent me $150 worth of junk mail creditor stuff as well as stuff directly from TJ Maxx. They've spent more money mailing stuff to me then the money they made off of the $20 dress that I bought. If you try to call the headquarters they are only trying to sell you some thing and you can't talk to anybody or get Customer Service on the phone and if you hit zero it just hangs up! When I walked into the store I did find some thing I liked and I bought it but in all honesty… I had a terrible feeling the whole time I was in there. I knew that they were a bad store to buy from and I regret making a purchase. Also the employees there are very rude. And this is not just at one T. J. Maxx… I've had this experience at every TJ Maxx I've ever walked into they are just very rude to customers. They need to be shut down! Plus everything they sell is very cheap… The dress that I bought fell apart after the first time I washed it!

I recently order a quilt and immediately realized that I ordered the wrong color. I went back to see if I could cancel the order and I could not. I called customer service but nothing they could or would do about it. She told me to wait until I received and then return it. That's great except that I am out the $9.99 shipping and handling plus I have to wait 5 to 10 days to receive the item in order for me to return it. I will never order again from TJ Maxx, not worth the aggravation.

TJ Maxx I hate when I get to the register, the first thing they say, " will you like to sign up for TJ Maxx credit card?" You say no! Then they say, you will save 20% off your order. I don't want a credit card. Stop pushing this down your customers throat. It's not worth getting credit card, to pay interest on the product. Stop asking customer to donate! Most of the CEO of these non-profit organizations makes hundreds of thousands of dollars off of donations. We do not want to donate. Why don't t. J Maxx donate instead of asking customers to donate. All the customers want to do is go shopping in your store. They do not want to be asked to sign up for a credit card or to donate to a nonprofit organization they have no idea about. This is very annoying. I know your company makes a lot of money off of these credit cards.
Stop forcing your associates to ask customers to sign up for credit cards and to donate. I'm betting it's very uncomfortable for them to ask these questions. If I'm mistaken few years ago, your company was hacked. It's stoled a lot of customers information. And your company was sued for a lot of money. Why would I trust my personal information with the company, who didn't have enough security on their system... Stop asking it's annoying!

The shop was nice maybe a little crowded but the worst part was how rude the employees were. Me and my mom as well as my baby brother were checking out our items before leaving and my mom complimented on the employees nails she said nothing my mom said to me that maybe she did not hear me. But as she was finishing up with us she whispered to the person next to her and they both laughed at my Mom's accent.we did not think much of it until my baby brother found a balloon and was holding it and just as we were leaving and putting the ballon back she asked for the it and said that it was a mom thing and that we were stealing.

I love the variety of items you can buy while visiting TJ Maxx. I also love each department has its own clearance section. Check out the video attached for the cutest fund I got today!

What has happened to this store? TJ Maxx used to have fine quality clothes and accessories, many of which were made in Italy. Now everything is cheap, synthetic material. The styles are also not pretty. Whoever the buyers are for the store they do not have good taste. The clothes and accessories made in Italy are gaudy, status symbols. TJ is no longer the store for refinded taste. Such a disappointment. Please bring back the old quality.