Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I shop here for all my tire and rim packages, they have the best prices
Excellent service and ease of picking up my order while at lunch from work.
The website is easy to navigate, and service is very fast...
Quick and Convenient, selection of tires offers what I am looking for
Wanted to go to quieter tire with better ride, bonus was getting one that's directional for our Gulf coast monsoons
I haven't been buying tires as often as I used to in my youth.
As I've grown older - and becoming an EV driver since 2009, I've driven all my cars more gently and smoothly for better efficiency. Coming back to Tire Rack after few years (first replacement tires in my 2019 Chevy Bolt, approx. 49,000 solo driver miles), I know why I've been a Tire Rack customer for so long: Selection, Service, Price and Easy to navigate website.
There was a minor glitch where one of the local installer that was previously available didn't pop up as an option, I found a workaround by selecting preferred installers in a dedicated installer section. All good now.
Thanks for the quick service, and easy pricing for all four tires!
Great service, product arrived as promised and cost was as stated.
My experiences have been great. I've had employees call me to confirm a size because the system said the tires may not fit. And the tires always come in excellent condition, no issues and are received in a very timely manner!
Tire Rack has been a go-to for all tire purchases.Great customer service and great experience purchasing tires. The delivery is always a plus - very prompt delivery!
Been using tire rack since 2007. Always the best prices and includes free road hazard. Can't beat tire rack.
Its easy to look for and compare tires, and with a smooth purchasing process it makes this the go to place for tires
Tire installation took about 3 hours, on Saturday morning with a 9 AM appointment. Then tires had an uncomfortable and concerning vibration. Went back twice to have it checked out, and was told there is nothing wrong with the tires, so I should return them. I looked on Tire Rack for different tires, and this time talked to a sales representative who told me that the tires are the correct size, but he would not have recommended those tires for my type of car. So he recommended a different set of tires for me that I just ordered. When I asked him about whether I will be charged an installation fee again, he said that shouldn't, so I should talk to a warranty specialist to work with Discount Tire to waive the fee. But when I did, I was told she can't do anything, that I would have to talk to Bridgestone/Firestone to ask them. I am worried that I will be charged ann installation fee again.
Reliable. Informative. Helpful. Great information for research.
The person I chatted with was very helpful, but the web app for chatting was so slow and laggy, I would have to wait 1-2 minutes after typing for my text to show up. It was so slow it slowed down the rest of the page. I could click or navigate at all. Once the chat was over, and I closed it. Everything started working like normal again.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


We appreciate you bringing this to our attention and a member of our team will be reaching out.