Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bought 4 new tires, recieved them and then had a flat, ordering a new one to replace this and will see how the claim goes to get the reimbursement goes
Needed tires urgently and with unexpected snow storms and having to drive an hour and a half to work I was stressed out. Thank God I found tire rack which has various payment methods and was able to get all four tires delivered
Easy payment plans for emergency tire needs
Over the years I have been a satisfied with the pricing and service which has made me a repeat customer. The ease of reading testing results and watching video comparisons/shoot outs of many manufacturers tires has been highly informative. This research has allowed me to make good decisions on tires for the various vehicles that I own. Shipping and delivery has been outstanding as it has been accurate and speedy.
Nice way to research the tire you want and then find an online store to purchase the tire of your choice. I like that Tire Rack partners with Discount Tire, so the installation choice is easy.
I can always figure out which tires to choose when looking at tire rack reviews and ratings. That makes the process easy every time!
I should have contacted Tire Rack while making this purchase. I had unanswered questions and did not know contacting you was option. I went ahead and made the purchase anyway.
Easy to order and purchase and reasonably priced with free shipping and free road hazard could not get a deal like that any where else. Thank you Tire Rack.Com.
I have picked up tires,, used local installers, out of state installers (kid in collage) and have had wheel packages sent to my house. Good products and service every time.
My college student son needed tires and I was able to send them to an installer where he was a couple states away.
I've always been in a quick rush to get a good deal on tires but a tire rack. There's always a good deal on good tires. If you don't price check at tire rack, you're missing out.
Thanks for always being great over the phone and helping to select the best tires for my car. I also appreciate the fast shipping. You guys are the best. Merry Christmas
I order complete package and when it's a complete package, it should be a complete package. I would never order tires without the sensors so my light stays on all the time that makes no sense but apparently there was an extra click or box check that I failed to see so my tires come without sensors I had to turn around and order them Plus, I'm getting charged here to install them. The fix was fairly easy but needless hassle added to the process.
I can't remember exactly, but when I call and speak to you all, it doesn't feel like I'm talking to a massive online retailer. It's a really personalized experience and every rep has known the finer details about the products I'm interested in.
It was easy to navigate the site and find the right product. Delivery was on time, and communication from Tire Rack was excellent. I was informed every step of the way. I also appreciated the option to have the tires delivered directly to a shop close to me for installation, which was very helpful. Loved my experience—thank you!
Tires being second most important element of driving experience (only to the loose nut behind the wheel...), so happy to get all the information from this site and have them delivered right to my house, usually very quickly.
My experience with the website; was very easy to find what I was looking for, but the rims and tires that I did want originally were either out of stock or did not have a complete set available. The tires, and rims that I did finally make a decision to order, were delivered on time, and look great. I have not had them mounted on my car yet, due to not being able to schedule a firm date to have a service center put them on and to register the new tpms in each tire to my car. So I can not say anything as to there performance on my car.
The vast variety of tires and rims available cant be beat. I have bought several sets of tires from TireRack and consistently this is the cheapest option, with the widest variety of selection.
Web site is outstanding. Very easy to follow prompts on website to research best tires for your vehicle. The information on each type of tire is thorough and honest. Prices are competitive and delivery is fast.
I bought some Goodyear Eagle tires last time I used Tire Rack and they gave me a better deal than I could find anywhere else. Had them shipped to a local installer and it was quick, easy and a good price and the tires drove and lasted like they were described. Very satisfied.
I placed 2 separate orders within a weeks time and again very easy to navigate and get them completed. Thank you for your service!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

