Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've used tirerack a number of times, never disappointed. They have a good selection of wheels and tires. The option to show on vehicle is great.
I have been using Tire Rack for over 2 decades, and they never fail to exceed expectations. I don't believe that I've ever needed to speak to a specialist as the web site, comparison & search tools, reviews, segment reviews, etc are simply so comprehensive. So long as they keep up their passion to be the best at what they do, I will be a customer for life.
Great selection of fresh tires delivered timely manner...
Extremely fast shipping! The Kuhmo tires were exactly what I was looking for. Plus they had an $80 instant rebate and another $80 MasterCard from Kuhmo.
I have ordered from Tire Rack several times, and have always been very pleased with the customer service.
Using the Tire Rack site is a pleasure, easy to navigate and best priced and options.
5 cars in a family of 4. Cant tell you how many sets of tires i have purchased in 15+ years.
This is at least my third time ordering tires (or tires and wheels) from Direct Tire. Each time has been a pleasure. The website is well designed and organized; its content is up-to-date; and Tire Rack's inventory is first-rate.
Always a pleasure dealing with Tire Rack! I've bought many sets of tires here and don't plan to stop!
Each time I've ordered from TireRack it's been a very simple process
And the product always shows up well within time.
Always great shopping at tirerack. Great tools to guide you through the experience.
Always professional. Easy to navigate the website. Always receive great products Tire Rack
Always the same service quick delivery and quality products, will order from you again
I always get reasonable prices and a much greater variety than I can get from walking into a local store. I always call to check information on the tire if I don't know about it, and the people are always friendly, nonjudgmental and helpful. Thank you Brax!
I love using Tire Rack because of the traction ratings, customer reviews, Tire Rack testing, and the control and convenience.
Been to their testing grounds with my club numerous times, got tire directly from their warehouse on site or had remote install done. Always great experience.
Picking installer for tires, give me more options, I had to jump around zip codes to find the actual installer closest to me that I want to work with. I live in ******* but this site kept recommending an installer much father away.
I was surprised to see it delivered so soon. Next day service
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

