Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It all started with an awesome website. I was able to select my rims from a wide selection. Then I was able to see the rims on my specific car. Then the website allowed me to schedule delivery and installation of the rims at a service location near my house. Once it was all complete, Tire Rack reached out to me to make sure everything went smoothly. State of the art and easy!
I like the site and the prices are good but although I'm within 20 miles of a distribution center, I wasn't offered the pick up option with a discount that I prefer
Tire Rack is lightyears ahead of the local discount tire chain, AND with the Goodyear Credit Card Rebate, is undercutting the competition with a quicker installation date. It's a no brainer!
I ordered tires with an expected arrival date of August 29, then on August 21, they changed the arrival date to September 29.
We appreciate you bringing this to our attention and are very sorry for the frustration this might have caused and a member of our team will be reaching out.
The specialists at the Tire Rack are the best reason to buy tires from them. They are extremely helpful and knowledgeable. Love those guys.
If you are buying tires, look no where else. They have a great selection of quality tires that will keep you and your family safe. No matter what driving you do the only contact you have with the road are your tires. Therefore, this fact affects every performance measure. Acceleration, cornering, traction, and breaking. You can not afford to buy anything but the best for your situation. Also, the knowledge, test studies, research, and return policy is second to none. Tire Rack benefits all drivers on the road and it is our responsibility to ensure we continue to have this research for years to come. Buy your tires from Tire Rack and you will not be disappointed. I buy all my tires here from my BMW M cars to my wife's suburban to my son's Chevy. Both summers and winter tires, and check the test results you should run winter tires where it snows. Best site I have ever dealt with for any product, period. Call them to ask a question and you get a real live person. Who does that any more. Finally, American jobs, need I say more.
Excellent delivery. Easy ordering. Very helpful. Good website
Always order through tire rack for all my vehicles, very competitive prices, fast, secure and great selection of tires
I've used Tirerack.com several times, and everything always goes smoothly with every order. Fast shipping
Quality product delivered on time that have lasted with zero issues.
Have been ordering from Tire Rack for several decades.
Have had good advice from the website and from staff consistently.
Hope tor the best expect the least! Last oil change, tech told me tires were bad
Excellent service and great prices with ease of shipping at home and getting the tires delivered to your home or a tire shop near you with saving on installation as well
Title pretty much says it all. Been stuck on Pirelli since the mid-90's. Another set of Scorpion Zeros for my ML63 AMG was the only option for me
Was looking for some new wheels for my slk230. Wanted something original type looking while being an upgrade. Tire Racks choices were tremendous. Love the way they show the wheels on a car like yours. Made it easier to get the right wheel and see how they will look. Great!
Warranty claim a few years back was seamless. I am a repeat customer and will keep coming back.
Bought set of tires and wheels for my 2020 Honda Odyssey. Butt have since lost the lug nuts, all16 of them in my disasyer of a garage. I'll probably have to reorder them some day.
Very Satisfied with Tire Rack. I've been buying tire from Tire Rack since he late 70's - early 80's, when they were just a rough warehouse in South Bend Indiana. They were the only source for the Fulda (205/50/15) tires that I used to use on my 1981 VW Scirocco.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


We appreciate you bringing this to our attention and are very sorry for the frustration this might have caused and a member of our team will be reaching out.