Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was fine. And by fine I mean ok. And ok is pretty goof, all things considered.
Everything seems very good so far, but I received an open boxed product, and I never know how to take that. I'm hoping it will be fine.
Time will tell...
It was efficient and easy to find the right product for me.
Very good and easy to use the website. There were a lot of variety to choose from.
I have nothing but trouble with Tire Rack's web site not loading properly. Could not search by size or vehicle, had to "trick it"by back door in from search by brand or type or review Trying to order had the same kind of problems with web site locking up and being unable to complete the on line order, Sales staff was helpful, order fulfillment very prompt, tire was delivered the day you promised, UPS tracking did not have a clue when it was going to be delivered.
I have nothing but trouble with your web site not loading properly.
Bought a couple of tires for my mustang. Tires came on time and were what I ordered. Satisfied.
I really like that I can input the things most important to me--like traction, tread life, etc. Having the best choices for my criteria is really helpful
This is the second time I've ordered from you!
Tire has not been installed yet, so no answer to the how satisfied I am with the product.
All went well. Short Chat with agent to answer a question the the order was places,
I have order a couple of brakes and rotors for my multi vehicle in the family. Got exactly what i order and shipping a plus. My 16 yr old wants to do scca next year, this will be are go to for brakes and tires.
I have order a couple of brakes and rotors for my multi vehicle in the family. Got exactly what i order and shipping a plus. My 16 yr old wants to do scca next year, this will be are go to for brakes and tires.
Have bought from Tire Rack a few times and it's always an easy experience. Love the selection of brands. But there's no logical reason why UPS would deliver 2 of 4 tires on time an the other 2 tires 4 days late. As good as Tire Rack is, not sure I'll be buying from them again. The UPS screwup caused me to rearrange my entire schedule. Not happy
Tire Rack is the only way to buy tires!
Recommended by my Mechanic Son in-law.
Great info for us non-tire experts.
Ez
Time will tell if I receive these when the site says I will..
It was easy to order. All details of the bridgestone winter tires were easy to follow and understand all the to online checkout. My bridgestone winter tires came quickly. My tires were not damaged. The delivery personal was friendly and professional.
Ease of use of the site, good customer service and good experience.
Vredstein tires have become hard to find since the pandemic but I've been able to purchase 2 sets from Tire Rack. The shipping was free and included 2 year road hazard protection. Could have used this on the Redline tires I purchased from another vendor as I hit a rock going to the WWABFM last month (7-2021).
The tire needed was in stock and the ordering process was really easy. I like the fact I could get the tire the next day.
It was really simple. I ordered the same tire previously and all I had to do was click reorder tire.
The tire needed was in stock and the ordering process was really easy. I like the fact I could get the tire the next day.
Website is very user-friendly. Will use again. Highly recommend.
Website is very user-friendly. Will use again. Highly recommend.
Great customer service. Had a gift card from years past, that wasn't going through. Customer service went to bat for me and got me the correct price. Will be back again.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

