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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Tire information/resources are very thorough and influential and have been a great info source for many years; however, Customer Service was horrible. Several attempts to reach a customer service rep on the phone were made (using three different phone numbers) that seemed to end up on the same automated answering service. I was never able to speak to svc rep, even after holding each time for between 10-20 minutes, over the course of three days and different times. I eventually hung up each time. Decided to just work out my questions myself. Phone service/support (or lack thereof) was very frustrating:-( and really should be rethought by Tire Rack management.
I've been a customer at Tire Rack for quite some time, and have always enjoyed a great experience shopping here.
Always a great experience with Tire Rack!
Great tires! Comes fast, great customer service!
Easy to find the correct rims. Also prompted for the TPM - tire pressure monitor. Our local mechanic is a Tire Rack installer.
Ordering was very easy. There was a large selection and tires were delivered earlier than promised.
Very helpful chatting with your people. Very informative. Thanks
I always buy my tires here. I am satisfied with the pricing and shipping. The free road hazzard was a great bonus!. But the most important aspect or Tire Rack is the valuable research and ratings that are provided. Each tire's attributes are broken down into categories so that a buyer can choose according to their specific priorities. I was very interested in the "at home installation service" but unfortunately no information on pricing was provided at the time of purchase so I declined and had my tires installed elsewhere. My advice is to make the pricing info available before asking a customer to commit. Also let us know if your mobile techs provide wheel balance and alignment services. New tires need to be aligned to ensure even wear.
Great experience. I was very pleased with the purchase.
Quick, easy, great help informative details. Easy to use website.
Easy website to navigate. Found what I needed at the price I liked.
I really rely on the video reviews they appear to be independent and give a good side by side comparison, however I wish all the reviews including buyers reviews and comparisons would be on one page,
Gus was fantastic. He answered all my questions and provided me with the additional information needed in order to make an informed decision.
Easy to order with a large selection. Ordered hard to find tires and got them installed within a week.
Great web site, easy to use. Many options. Fast delivery.
Always can find the tires I'm looking for. Fast shipping time.
Easy to order quality tires. Delivery was fast and installation was easy to arrange.
Nice and easy great selection need to start an account with tire rack for my business.
Easy site to find parts and great price. The web site is easy to use and find the correct parts for my truck.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

