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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,249
value
28,700
shipping
28,664
quality
29,224
This company responds to reviews on average within 1 day

Instant Feedback

528,710 reviews

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Virginia
1 review
0 helpful votes
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What Customer Support?
October 28, 2021

Tire information/resources are very thorough and influential and have been a great info source for many years; however, Customer Service was horrible. Several attempts to reach a customer service rep on the phone were made (using three different phone numbers) that seemed to end up on the same automated answering service. I was never able to speak to svc rep, even after holding each time for between 10-20 minutes, over the course of three days and different times. I eventually hung up each time. Decided to just work out my questions myself. Phone service/support (or lack thereof) was very frustrating:-( and really should be rethought by Tire Rack management.

Date of experience: October 28, 2021
Rhode Island
1 review
0 helpful votes
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New Tires
October 28, 2021

This outfit knows what one needs and provides it - well!

Date of experience: October 28, 2021
Colorado
1 review
0 helpful votes
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VERY satisfied!
October 28, 2021
Updated review

I've been a customer at Tire Rack for quite some time, and have always enjoyed a great experience shopping here.

Date of experience: October 27, 2021

Always a great experience with Tire Rack!
July 3, 2021
Previous review

Always a great experience with Tire Rack!

Date of experience: July 3, 2021
New York
1 review
0 helpful votes
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Quick and Easy
October 28, 2021

Great tires! Comes fast, great customer service!

Date of experience: October 27, 2021
New York
1 review
0 helpful votes
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Easy to find the correct rims. Also prompted for the TPM - tire pressure monitor. Our local mechanic is a Tire Rack installer.

Date of experience: October 27, 2021
Maryland
1 review
0 helpful votes
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Very satisfied
October 28, 2021

Ordering was very easy. There was a large selection and tires were delivered earlier than promised.

Date of experience: October 27, 2021
Florida
1 review
0 helpful votes
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Very helpful chatting with your people. Very informative. Thanks

Date of experience: October 27, 2021
Florida
1 review
0 helpful votes
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I always buy my tires here. I am satisfied with the pricing and shipping. The free road hazzard was a great bonus!. But the most important aspect or Tire Rack is the valuable research and ratings that are provided. Each tire's attributes are broken down into categories so that a buyer can choose according to their specific priorities. I was very interested in the "at home installation service" but unfortunately no information on pricing was provided at the time of purchase so I declined and had my tires installed elsewhere. My advice is to make the pricing info available before asking a customer to commit. Also let us know if your mobile techs provide wheel balance and alignment services. New tires need to be aligned to ensure even wear.

Date of experience: October 27, 2021
Illinois
1 review
0 helpful votes
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Great customer service
October 28, 2021

Great experience. I was very pleased with the purchase.

Date of experience: October 27, 2021
Illinois
1 review
0 helpful votes
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Great service over and over!
October 28, 2021
Updated review

Quick, easy, great help informative details. Easy to use website.

Date of experience: October 27, 2021

Quick easy ordering
December 8, 2020
Previous review

Quick easy ordering

Date of experience: December 8, 2020
California
1 review
0 helpful votes
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Easy, cheap, on time.
October 28, 2021

Easy website to navigate. Found what I needed at the price I liked.

Date of experience: October 27, 2021
Illinois
1 review
0 helpful votes
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I really rely on the video reviews they appear to be independent and give a good side by side comparison, however I wish all the reviews including buyers reviews and comparisons would be on one page,

Date of experience: October 27, 2021
New Jersey
1 review
0 helpful votes
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Gus was fantastic. He answered all my questions and provided me with the additional information needed in order to make an informed decision.

Date of experience: October 27, 2021

Excellent as usual
November 3, 2019
Previous review

Excellent as usual.

Date of experience: November 3, 2019
Florida
1 review
0 helpful votes
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N
October 28, 2021

Easy and fast because of how and how much you want

Date of experience: October 27, 2021
Pennsylvania
1 review
0 helpful votes
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Easy, fast and great selection
October 28, 2021

Easy to order with a large selection. Ordered hard to find tires and got them installed within a week.

Date of experience: October 27, 2021
New Jersey
1 review
0 helpful votes
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A simple little review
October 27, 2021

Great web site, easy to use. Many options. Fast delivery.

Date of experience: October 27, 2021
Ohio
1 review
0 helpful votes
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Awesome Tires
October 27, 2021
Updated review

Always can find the tires I'm looking for. Fast shipping time.

Date of experience: October 27, 2021

So Far so good
October 24, 2019
Previous review

So Far so good

Date of experience: October 24, 2019
Nebraska
1 review
0 helpful votes
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Fast and Easy Service
October 27, 2021

Easy to order quality tires. Delivery was fast and installation was easy to arrange.

Date of experience: October 27, 2021
Virginia
1 review
0 helpful votes
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Good tire at great prices
October 27, 2021

Nice and easy great selection need to start an account with tire rack for my business.

Date of experience: October 27, 2021
Florida
1 review
0 helpful votes
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Hawk brake pads
October 27, 2021

Easy site to find parts and great price. The web site is easy to use and find the correct parts for my truck.

Date of experience: October 27, 2021