Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice and easy. Super convenient. Will use again.
Extra characters to fill number quota
Easy, fair price, good payment options and very good customer service
Very good and easy, good choices and ease of purchase. CHoices were great too
I'm a first time user, but this won't be my last time, I'm sure. The site is easy to navigate and the prices are incredible. I was amazed that the FREE delivery took only two days. What else could I ask for?
I was going to buy my tire at a local shop, but after a few calls I found no one had the tire in stock. I received the tire from Tire Rack in less than 24 hours. Now. I can take the new tire and the bad tire/rim to any shop and not have to wait for them to order a tire for me.
I had to try several times before your site would let me complete my order
Straight forward process. Great price for the right product.
Quick and easy. Feels comfortable making decisions without professionals input.
The delivery of four new tires the next days was very quick, and the installer that was recommended did a very good job.
Website useful input and chat service was helpful... will order more for other vehicles.
It was easy and convenient. The tires arrived ahead of schedule with free delivery. I paid the same price for the tires that was available elsewhere but they were out of stock.
Literally the worst customer service ever!
I placed an order for four tires last night got a call that only one is in stock, and that could be like that up to 90days. So we found a replacement tire that was a few dollars more, and then I was told due to paying with PayPal, I had to cancel my order and then reorder. I offered to pay the difference via CC and was told that was not possible as it needed to be the exact total. I then asked is there was a tire at the same price point, and of course, it was a no.
So I asked would it be possible to discount the tires, and your rep Jared Freely, said, " I can't discount them just because you want me 2," which is bull$#*!. I tried everything I could to pay the difference, and instead of saying, "our site said they were available, and now they are not; yes, I can help you out, he was just a $#*!.
So thank you for nothing!
Love tire rack for reviews and tire comparisons! Wil buy again!
At a tire dealer, or a repair shop, the consumer is restricted to what the vendor is pushing, or has in inventory. Tire Rack gives me the opportunity to sit at home, in comfort and study what is for sale, the benefits, qualities and prices of each tire. Best of all, I get to read the experiences and opinions of other tire buyers.
Great parts and fast shipping.
I'm a repeat customer.
You have the product that I am looking for. I found Tire rack among the results of a Goggle search for companies which carried the items that I needed.
Always a pleasure working with tire rack, lowest prices, free shipping, free road hazard, and customer service is top notch!
You guys sent me a wheel and tire package when I lived in Jackson, Wy. I loved the michilen latitude x-ice, but the wheels degraded fairly quickly, but I knew at the time that they probably would, because I recieved a call from your salesman before they put the tires on telling me those wheels would not last up in Jackson! That call is why I trust your business integrity over anyone else! And yes, It was just as easy to find and order this time as it was before.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


We're sorry to hear that your experience could have been better. A member of our team reached out to you to see how we can improve your experience. Should you change your mind about the accommodation we offered, please don’t hesitate to get in touch with the customer service representative who has been assisting you.