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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,838
shipping
28,802
quality
29,362
This company responds to reviews on average within 1 day

Instant Feedback

531,064 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Always A Satisfied Customer
November 28, 2022
Updated review

This is my 4rth set of tires from TireRack.com. So obviously I am a very satisfied customer. Always find the right tire at a competitive price and have been very satisfied with the high level of service at the installing dealer!

Date of experience: November 28, 2022

Excellent
October 20, 2020
Previous review

Excellent. Live Chat was very helpful I think it was Steve.

Date of experience: October 20, 2020
Vermont
1 review
0 helpful votes
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A+
November 28, 2022

A+ super easy experience start to finish.
Quick and easy.

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Order process was Quick and easy, with great prices and free shipping (next day!). Their tire ratings chart (user reviews) was super helpful. A great experience!

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Great Experience
November 28, 2022

Quick and Easy and accurate, super accurate! And the follow up was on point!

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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X ice
November 28, 2022

I have bought tires here several times. It went well

Date of experience: November 28, 2022
Massachusetts
1 review
0 helpful votes
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Very good company to deal with
November 28, 2022

Very satisfied great company to deal with. Easy fast ordering and delivery

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Excellent process and product
November 28, 2022

Great order process! Only place I go for my tires!

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Wow!
November 28, 2022

I couldn't believe how fast my rums were delivered. They were here the day after I ordered them. I searched prices and not only were they the lowest price, it included all taxes and free delivery! I am very satisfied and would highly recommend!

Date of experience: November 28, 2022
Ohio
1 review
0 helpful votes
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Great search tools
November 28, 2022

Tire Rack website is so easy to navigate... For someone who knows nothing about tires, the site provided great information and direction on what to purchase.

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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Mounted snow tires/wheel pkg
November 28, 2022

Love your service and Todd was very helpful in confirming order details

Date of experience: November 28, 2022
Rhode Island
3 reviews
0 helpful votes
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Very professionally done web site. Very few choices available for summer tires in the size I needed (195/55R16) - I was surprise to see that.

Date of experience: November 28, 2022

Easy to navigate, easy to order
November 28, 2022
Previous review

Easy to navigate, easy to order

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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Perfection everytime we order.
November 28, 2022

Each time we order from Tire Rack, everything goes smoothly from beginning to end of purchasing tires. The shipping time is amazing.

Date of experience: November 28, 2022
New Jersey
1 review
0 helpful votes
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Illogical Shipping
December 28, 2022
Updated review

Ordered a set of 4 tires. Tire Rack shipped them in 2 packages - two packages of 2 tires each. Confirmed with Tire Rack rep that both packages were put together and shipped from the same Tire Rack warehouse. One packaged arrived on time; the other package was MIA with no way of finding out what was going on with it. The second package arrived on the following day, despite the tracking info stating the delivery date being the same as the first package. Ended wasting two days before tires could be installed due to the tires having been sent in two separate packages.

Date of experience: November 28, 2022
Albert K. — TireRack Rep
over a year old

We're sorry to hear about your shipping experience! We're always looking for ways to create a better customer experience. Please email us at [email protected] with your order number and a customer service representative will be in contact with you shortly thereafter


Works well
November 21, 2022
Previous review

Works well.

Date of experience: November 21, 2022
California
1 review
0 helpful votes
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Great experience!
November 28, 2022

BF Goodrich Trail TA Tires, Tire Rack customer service, shipping, price and installation were all a great experience. All went very smooth with no issues. Highly recommend Tire Rack.

Date of experience: November 27, 2022
Colorado
1 review
0 helpful votes
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Top Tier for the price
November 28, 2022

The site was easy to navigate, I found what I needed quickly.

Date of experience: November 27, 2022
Arizona
1 review
0 helpful votes
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Cup 2
November 28, 2022

Had to go to a competitors website to get the correct part # to ensure that I was getting the correct tire.

Date of experience: November 27, 2022
New York
1 review
0 helpful votes
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Pirelli Scorpion AT Plus
November 28, 2022

Smoking deal on Pirelli Scorpion AT. Very pleased with TireRack, not so much with the installer. I have brought the car back once for the tires being out of balance causing a severe vibration above 55 mph. The vibration is better, but still not acceptable.

Date of experience: November 27, 2022
Delaware
1 review
0 helpful votes
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Excellent service and perfect Fitment
November 28, 2022

Well done. Tire Rack makes the entire wheel/tire experience a snap. You input your exact car. It shows you the wheels on a 3d of your car to get an idea immediately of what they will look like. That way you make sure that what your getting is what is best for you. Next you select your tires and they give you the option to also purchase TPMS sensors (TIRE PRESSURE MONITORING SYSTEM) I have a 2008 Mazda i needed them, i assume if your car is newer than that you as well will have to pull the trigger and purchase these. Disclaimer, if you don't know if you need them call the dealer and check. Also they option valve stem seals, and lug nuts which make the entire process a breeze. Finally, check out and await you new wheels and tires. Mine shipped free to my home on the east coast within 3 days!

Date of experience: November 27, 2022
New York
1 review
0 helpful votes
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Great Selection
November 28, 2022

It took a bit to find the right snow tires but in the end very pleased

Date of experience: November 27, 2022
Illinois
3 reviews
0 helpful votes
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Time after time.
November 28, 2022
Updated review

As always, great prices, and fast shipping. This is the only place I buy tires.

Date of experience: November 27, 2022

Great as always
January 8, 2021
Previous review

Great as always

Date of experience: January 8, 2021