On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Everything went well except my invoice delivery for my $100 visa cash back. That is the only thing I am not happy with. I am still waiting on it!
The ability to see what the wheels look like on the car before buying closed the deal for me
The website was very easy to navigate, and Steve in the chat was very helpful!
Site is well designed. Easy to navigate and compare options. This is nice and not as common with other sites. We had an urgent need for wheels and tires due to a collision with angle iron on the roadway. Less than 24 hours after I placed the order, the balanced wheels arrived at our home. The packages were well marked and the directional tires were clearly marked. I am very impressed with the ease of ordering, this was my first order from Tire Rack and a fairly significant purchase. The on line chat eased my concerns. Thank you.
The site provided all the information needed, great prices, free delivery.
This was the best deal and timeframe I was able to find, and a great value proposition. Excellent warranty and a quality product.
Easy/user friendly - and competitive prices. Very helpful and friendly customer service.
It was simple and convient. I received a fair price and they were delivered in a few days. The tires have been installed and I am satisfied with the results
Very easy to order and shipped in very timely manner. Received by next day.
Easy purchase experience and fast delivery. Good selection of tires and prices.
User friendly site, easy to find then purchase a uniquely suitable spare for my 2002 Thundbird. Thanks for being there when I needed you Tire Rack.
Fast & easy! Quick delivery... although I wasn't wild about FedEx leaving the tires on my front sidewalk
I did not sign in yet I still got kicked out because my session expired? I had to reenter everything. Ridiculous.
Great site. Relatively easy to manage. Great help from Austin
It was is very clear and simple to do! And I think was worth the few days wait.
I placed an order or front rotor brake discs for my 2019 Subaru WRX STI and upon received the rotor discs I proceeded to paint the hub portion of the rotor discs and when I went to install one of the rotor brake disc for some reason the pads did not fit correctly on the caliper so after a while of trying to install the brake pads, I decided to contact my mechanic to have him to do the job. Then I received a phone call from my mechanic to inform me that the rotor brake disc did not have the same size of the originals rotor brakes discs from my vehicle. In other words I received the wrong size of rotor brake discs.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you directly.