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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I am going to give them 5 stars for their good customer service. I have six cars and I only use tire rack to buy tires.
Efficient delivery. And very good and fresh tires. You can also pick up yourself.
Good site experience, prompt delivery no issues during installation
Fast shipping and a good selection. Tire Rack always has what I need
Always easy to pick up tires, great customer service. Thank you!
3 or 4th time I have ordered from you. A++
Great selection and easy checkout
This is my second order and the first was excellent. On time fast shipping!
Tire Rack is a great way to buy wheels. The folks that work there are knowledgeable and helpful. Not five stars because so many products are cheap chinese made wheels and they simply will not hold up. Hit a pothole and your wheel will break. Happy with the "get what you pay for" model of sales that the Rack offers though so 4 stars.
I would like to have Black valve stems to match my wheels. That would be nice!
Online ordering was straight-forward and tires delivered on time to installation facility.
No problems so far.
Hit a curb last week. Tire stayed inflated but there was a chunk of sidewall gone. Car only has 15k miles so I wanted to replace the tire with an OEM matching one.
Ordering was simple, scheduling the tire install was easy at the same time as tire purchase. Pep Boys tire install experience was fine.
Toyo Open Country OEM tires on 2022 Rav4 have been good - overall probably better than expected for first 15k miles.
Placed my online order it was fast and easy. I will keep using their website!
Ordering products from Tire Rack is quite simple but if you try and utilize their warranty for road mishaps (especially in Florida) it can be quite cumbersome. It is not mentioned that you have to front the money and they will reimburse you after the fact...which can be costly. On my other vehicleI have run flats which on the low end can come out to 500 per tire so to replace two...1,000 up front and to wait for a check after the fact is quite taxing
Timely, fair and they work very hard to ensure you have a good outcome.
Great tires at a reasonable price! Website was also very easy to navigate. Thanks Tire Rack!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

