TinyDeal
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TinyDeal Reviews Summary
TinyDeal presents a mixed reputation, with some customers praising the affordability and quality of products received in a timely manner, particularly from their German warehouse. However, a significant number of reviews highlight severe shortcomings in customer service, particularly concerning refund processes and order fulfillment. Many customers express frustration over long delivery times, lack of communication, and difficulties in obtaining refunds for undelivered or defective items. The overall sentiment suggests a need for improved customer support and transparency, as well as better inventory management to enhance customer trust and satisfaction.
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Quality and facilities are excellent, but the WLAN-connection is constantly interrupted and must be re- activated.
He comprado un articulo, me enviaron la gama anterior(mas baja) y no me hicieron la devolucion del dinero, es decir, el excedente. Ahora me dicen que envíe el articulo y luego me solucionan el problema, pero yo ya no me fío. Puede ser que yo envíe el artículo y no me devuelvan el dinero y me quedo sin "el pan y sin el queso". Pero lo unico que sé es que en mi vida vuelvo a pedir algo por Tinydeal, nunca más.
Dear NUR
We're terribly sorry to hear about your unhappy experience. We would like to look into this for you as there seems to have been a miscommunication and we would like to help.
Would you mind emailing us at [email protected] with your order details and please reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
The tablet came from germany very fast, the keyboard and pen takes three weeks but that is ok for that long way. Good Shop
Ne livre pas les bon articles oublie d'autre articles est essais de vous arnaquer largent très difficile de se faire remboursé donc évitez se vendeur
Dear Salvatore,
Thank you for taking the time to provide feedback about your experience.
If you have any problems, pls do not hesitate to let us know?
Would you mind emailing us at [email protected] with more your order details and please reference this review as well? We will try our best to help you.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
Paguei um telemóvel novo e recebi um usado e avariado, a caixa estava até rasgada.
Quando tentei reclamar era necessário fotos da avaria, deve ser para rir, não compro mais nada aí, fui enganado alguém no vosso armazém na Alemanha anda a brincar com os clientes.
O telefone já foi para o lixo que deve ter sido de onde ele veio.
Não vou fazer guerra por uma ninharia de 60 para mim não é nada, mas para a vossa empresa deve ser muito para fazerem o que fizeram.
Espero que não me contactem mais pois não falo com gente dessa laia.
Que faça bom proveito dos 60 e até nunca mais.
Fausto
Dear Fausto,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you.
After checking, we found that you just bought one TV stick and one projector on our website of your order history, no phone.
Would you mind emailing us at [email protected] with more your order details and please reference this review as well?
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
Dear Paulo,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you.
Would you mind emailing us at [email protected] with more your order details and please reference this review as well?
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
I bought a Lenovo K3 Note cellular phone, with protection glass and transparent silicon case. After about 10 days, I received the phone, but no trace of the accessories that I've paid for. I sent an email at TinyDeal, asking what were wrong with it, and they said that there were a second parcel sent with the items.
They dispatched the first pack on May 18, that I received, but I never had the second package. I am very angry because I am forced to use the phone without any protection, since Lenovo accessories are not sold in my Country. After almost a month, I am still waiting for the second parcel, and they did not give me any tracking number to check my delivery. It was a really bad experience.
Dear Luca,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you.
Would you mind emailing us at [email protected] with more your order details and please reference this review as well?
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
Livraison rapide je suis très contente de produite merci
Don't use this company unless you like to be treated as a liar and cheat, For less than USD 5 item that was DOA, they want a video made of the product, shared with Dropbox, to confirm defect. This is policy! If you choose not to do this then you will receive a discount coupon for future business! PURCHASE AT YOUR OWN RISK!
Dear Lennie,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.
Would you mind emailing us at [email protected] with your order details and please reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
ARTICOLO CON PRESTAZIONI NON PROPRIO IDONEE ALLE MIE ASPETTATIVE PER IL MICROFONO.
Dear Giuseppe S.?
Thank you for taking the time to provide your thoughts on your recent experience with Tinydeal.
Would you mind telling us more order details (number) by emailing us at [email protected]? We will try our best to solve the issue for you.
Looking forward to hearing from you. Thank you.
Best Regards,
TinyDeal Team
Como siempre, la respuesta es rapida y los envios estan dentro del plazo estimado
Hi dear,
Thanks for your positive reviews. We'll never stop improving our service system and provide better service. Thanks for your support.
Best regards
TinyDeal.com
UPDATE:
After some dealings Tiny Deal has agreed to send me a new unit and I will pay $8 for additional shipping. I want to note that communication with seller was good and that PayPal was involved as well to help make a solution. Time will tell how this works out. Will update after item is received.
Original Complaint
Tiny Deal is no deal.
First off all of the stuff here is of third rate Chinese manufacture.
Second If you have to return an item you will find that the postage due will exceed to cost of your item in most cases.
Third If you receive a defective product you will have to give various hard to find numbers pictures and even VIDEOS to show that it doesn't work.
After the finally accept your claim they try to play lets make a deal to get more money,
My example,
I purchased a $17 item when it finally arrived (3 weeks) it was dead wouldn't do anything I contacted the company and after trading emails supplied various numbers, pictures and a video showing the unit and how it did not work at all.
After the company reviewed this info they agreed that the unit was defective and they would replace it if I sent them an additional $8 to cover postage for a new one. I stated that I would pay the $8 on the condition that they sent me a working unit first and upon it working properly I would pay the postage. They replied that I had to pay them first. I asked why I should pay first and possibly get another bad unit? They said that they would check it first and make sure it was operating. I said the when I purchased the first one it was supposed to be checked according to your ad.
At this point communication stopped and I have opened a case with PayPal to get my money back.
This has been a huge waste of time on a item that wasn't worth the original price to begin with.
I have purchased several items from Tiny Deal all of which after short periods of time stopped working and were thrown away... don't ask why I bought from them again... stupid I guess. Will NOT buy anything from Tiny Deal or even look at any of their ads.
BUYER BEWARE THIS IS NOT WORTH YOUR DOLLARS OR TIME.
Dear Chuck P,
We're terribly sorry to hear about your unhappy experience. We would like to look into this for you as there seems to have been a miscommunication and we would like to help.
Photo and video evidence is part of our policy which allows us to fully recognize the problems with the items and ensue these issues are rectified in the future.
Could you please email us at [email protected] with the order details (number) and please reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understanding and we look forward to hearing from you.
Thank you for your understanding.
Best Wishes,
TinyDeal Team
I bought before. Good seller fast excellent reply.
Will buy again.
Hi dear,
Thanks for your positive reviews. We'll never stop improving our service system and provide better service. Thanks for your support.
Best regards
TinyDeal.com
I lost my 90euros in tinydeal. The item didint arrived. Its my foult i didint read reviews. Guys dont do that mistake and avoid those thieves
Dear Mantas?
We are sorry to hear about the delay of your order. By no means was that done purposely. Sometimes, it will be delayed by customs, logistic and your local post office.
Would you mind emailing us at [email protected] with your order number and pls reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority. Please do not worry. We will refund or resend if you can’t get the parcel in the limited time.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
I ordered four things from this company two came after a long delay, one didn't work and one did not come still waiting after two months. When I contacted them I just got the runaround. To many companies to deal with without this hassle.
Dear Randy,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order details (number) and pls reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understand and we look forward to hearing from you.
Best Regards,
TinyDeal Team
They accept money through credit card not refund money if they not able delivery items.
They delay delivery above 180 days and will say will not able refund your than they start excusing to pay... They show on website just to deduct money from credit card and not delivery your items...
Avoid this web site.
Naeemuddin
Dear naeemuddin,
We are sorry to hear about the delay of your order. By no means was that done purposely. Sometimes, it will be delayed by customs, logistic and your local post office.
Could you please tell us the order number at [email protected]? I'd like to see what may be happening and causing the delay. Please do not worry. We will refund or resend if you can’t get the parcel in the limited time.
Hoping for your kindly understand and we look forward to hearing from you.
Best Regards,
TinyDeal Team
Not interfering with a good design, site completely $#@!. I will start with the delivery - very long, often there are those that do not reach at all (if sent). Goods - very often happens fake, not quality or defective items. The very site and relevant to the customer - very suddenly. But the last time I finally - do not buy anything on this site! What happened? Online action once again, well, the price came to me, good original ordered - it would seem that could be? On the second day cancellation orders refund. I tried to write in support of clear answers are not joined together.
Dear Oleg,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order number and please reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understand and we look forward to hearing from you.
Best Regards,
TinyDeal Team
Update (June 2016) - Seller responded after my review. I've got a full refund. I'm updating now my review. The money were refunded with no questions asked about my ID or other information.
My old review:
------------------------------------
"Never buy from this seller! I purchased the item in October 2015. Since that time no item I was received. A very bad communication. They keep saying that item should arrive and then they ask me to get a written confirmation from local post office that I didn't receive it. But it was never delivered even according to tracking number! Why I have to run and prove that I never received if even the tracking number shows that! I was opening 2 times a claim through Paypal, but the seller somehow fooling paypal and show them someones tracking number, not mine, and I never seen from them a tracking number they show to paypal. To date, May 2016 I never received item and never got my money back ($158)!"
Dear Bak?
We are sorry to hear about the delay of your order. By no means was that done purposely. Sometimes, it will be delayed by customs, logistic and your local post office.
We apologize for the difficulty that you experienced with this purchase.
We would like to look into this for you as there seems to have been a miscommunication and we would like to help. Could you please tell us the order number at [email protected]? Please do not worry. We will refund or resend if you can’t get the parcel in the limited time.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
I never got what I paid for due to security reasons (the custom office sent the phone back to the Sender due to security reasons).
It,, never'' reached them back and they just offered 70% refund in TD points!
I kept writing to them almost every week for about 3 months. Finally, they got bored and refunded 80% in cash.
In the end, they are a huge liars and they should have refunded me the same day when I proved that I haven't received the item.
Keep as far as possible from them if you want to save your nerves
Dear Bosnia,
We're terribly sorry to hear about your unhappy experience. We would like to look into this for you as there seems to have been a miscommunication and we would like to help. Would you mind emailing us at [email protected] with your order number and please reference this review as well? We will try our best to solve the issue for you.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
From the business
TinyDeal China online shop free shipping, shopping for cheap new Android Smart Phone, Electronics Gadgets, Car Accessories, Game Gadget, Toys, Gifts, Watches, Jewelry, Clothing from the best china wholesale supplier sotre
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Dear Ursel,
Thank you for taking the time to provide feedback.
If you have any problems, you could contact us at [email protected]. And we will try our best to solve the issue for you.
Hoping for your kindly understanding.
Best Regards,
TinyDeal Team