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TinyDeal presents a mixed reputation, with some customers praising the affordability and quality of products received in a timely manner, particularly from their German warehouse. However, a significant number of reviews highlight severe shortcomings in customer service, particularly concerning refund processes and order fulfillment. Many customers express frustration over long delivery times, lack of communication, and difficulties in obtaining refunds for undelivered or defective items. The overall sentiment suggests a need for improved customer support and transparency, as well as better inventory management to enhance customer trust and satisfaction.
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Order was received within a reasonable length of time and TinyDeal immediately contacted me about some adverse comments I made about one of the products I ordered which was no fault of theirs. This is commendable and it is a pleasure ordering from this site.
The best and cheapest shop online. Look and compare.
Orders always arrive on time or even ahead of time.
Congratulations TinyDeal.
So far I've purposed mostly smart fit bands.
The ones bought haven't worked as promised as it states in the descriptions.
Another thing it takes so long to get like 30 days from the time of purchase which is crazy
It is the fourth time I buy a vds. This product in the last three months.
The three previous no problem and very fast.
Purchase tickets last day 1 to day 27 did not receive the product.
I can not give a good opinion
Dear Heraclio,
Thank you for taking the time to provide feedback.
We are sorry to hear about the delay of your fourth order. By no means was that done purposely. Sometimes, it will be delayed by customs, logistic and your local post office.
Could you please tell us the order number at [email protected]? I'd like to see what may be happening and causing the delay. Please do not worry. We will refund or resend if you can’t get the parcel in the limited time.
Looking forward to hearing from you.
Best Regards,
TinyDeal Team
Items were delivered quickly and received as described. Would deal with again.
The buy process and shipping ok, surely i'll buy again
Perfetní telefon za dobrou cenu. Foto a video super. Od zaplacení po obdržení C 17 bylo 6 dní. Velice spokojen.
Elephone Elecam was no Elecam, but no name camera with Elecam software. Xiaomi earphones is xiaomi only by design, not quality. 2 of 2 experience was wrong. Never more.
Dear Petr,
We are sorry to hear about that. Please rest assured, both are the original products directly from the manufacturer suppliers. We have the copyright authorization and quality certificate. If there's any unsatisfactory experience with the items, just feel free to contact us at [email protected]. We will try our best to help you solve the problems.
Best Regards,
TinyDeal Team
Ich mag TinyDeal und war bisher mit all meinen Bestellungen sehr zufrieden. Bis zur Lieferung vergehen meist zwei bis drei Wochen. Ab und zu dauert es etwas, bis die Waren per Singapur Post versandt werden aber das hält sich in Grenzen.
Dear Holger,
We appreciate your feedback. We'll never stop improving our service system and provide better service. Thanks for your support.
Best regards
TinyDeal.com
Consegna oltre le 4 settimane, e pagamemnto 15 di dogana.
Dear Pio?
We are sorry to hear about the delay of your order. By no means was that done purposely. Sometimes, it will be delayed by customs, logistic and your local post office.
Could you please tell us the order number at [email protected]? I'd like to see what may be happening and causing the delay.
Hoping for your kindly understanding. Thank you.
Best Regards,
TinyDeal Team
Received an item that was in terrible "refurbished" condition, on top of that it didn't function whatsoever, emailed customer service and never got a reply
Dear tomasz,
We're terribly sorry to hear about that. Please rest assured that we will not send refurbished products to our customers. After checking, we can’t find any emails you sent to us, did you send the wrong place? If there's any unsatisfactory experience with the items, would you mind emailing us at [email protected] with your order details, we will try our best to help you solve the problems.
Best Regards,
TinyDeal Team
Se adapta perfectamente a la descripción del vendedor, volveré a comprar a este proveedor
The package arrived in good condition, but while I'd been told that Xiaomi Pistons are packaged in a work of art, I received something utterly unpackaged - it had instructions on how to put it into the "work of art" package. This is fine, though; the sound quality is adequate and the cord doesn't tangle.
Dear Lu,
Thank you for taking the time to provide feedback. Please rest assured, it must be 100% Original Genuine Xiaomi Piston. If you have any problems, pls do not hesitate to contact us at [email protected]. And we will try our best to solve the issue for you.
Best Regards,
TinyDeal Team
I have boght trhee products, but two of them was stolen in transit. Tiny deal remanded one of them but not one more.
Dear Javier,
We are sorry to hear about your poor experience. By no means was that done purposely. We apologize for the difficulty that you experienced with this purchase.
Would you mind emailing us at [email protected] with more your order details and please reference this review as well? We will try our best to help you.
We'll never stop improving our service system and provide better service. Thanks for your support.
Best Regards,
TinyDeal Team
I like shopping here because I always get what I ordered, until the time comes I think is a little long
Hi dear,
We appreciate your feedback. We'll never stop improving our service system and provide better service. Thanks for your support.
Best regards
TinyDeal.com
I've shopped quiet a few times on tinydeal.com and so far every product was as described, working all right, and delivered in a timely manner. My only issue is with the sales, especially the order one to get two kinds. I ordered an item in such a sale and I only received one item.
Dear Viktor,
We appreciate your feedback. Would you mind emailing us at [email protected] with more your order details and please reference this review as well? We will try our best to help you.
We'll never stop improving our service system and provide better service. Thanks for your support.
Best regards
TinyDeal.com
I ordered the phone from EU Warehouse. Delivery was fast, the phone is great.
Ho acquistato questo smartphone che non conoscevo, ma mi ha sbalordito. Ottimo prodotto da ogni punto di vista, schermo con luminosità eccellente, fluido e veloce. Lo consiglio a tutti, niente da far rimpiangere agli smartphone che costano 3 e 4 volte di più.
Answer: Hi, your order would be shipped out from Hongkong then transiting to your address. Wewill send email after everything's confirmed. Further information, you'd better contact Tinydeal customer service https://help.tinydeal.com/contact-us
Answer: We have our own suppliers. Welcome to buy if you like it.
Answer: We suggest to answer that email directly. Or you could also tell us the order number then we will do best to correct and confirm with you. Best Regards, TinyDeal Team
Answer: Dear, The link will guide you how to sign in Tinydeal, pls click: http://help.tinydeal.com/faq/detail/549 Best Regards, TinyDeal Team
Answer: Waste of time you would have more luck finding Lord Lucan worst on line trader ever sorry you have been done much like the rest of us.
Answer: No definitely not promise the earth and they keep that promise because all you get in return is dirt
Answer: Keep nagging TinyDeal. You may obtain a partial refund. Avoid TinyDeal in the future
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Dear Jeannette,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order details and please reference this review as well? We will try our best to solve the issue for you.
We always strive to give the best service possible and make customer's experience our top priority.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team