TillysReviews 306

I ordered multiple shirts from them that weren't available at my local Tillys in Chico, CA and all the shirts I ordered were XL and one of them that was sent to me was XXL. Went to my local store to return it with the receipt and they wouldn't credit my card back or give me a refund, they'd only give me a gift card for the amount of the shirt. So let me get this straight, you screw up my order and send me the wrong size and you don't have the correct size in stock in your store and you won't refund my money? How is it my fault that you sent me wrong size? The clerk said he's bound by what the computer tells him he has to. I say that's really crappy customer service and will never do business with them again... and will make it a point to put this experience out there so as many people as possible are aware of this company's poor customer service practices.

I just ordered a bunch of items on the website and noticed my order confirmation didn't show my apt number which I 100% put down on the apt/suite section during checkout. After calling customer service they couldn't just add my apt number to my order which forced me to cancel my order. Immediately after cancelling the order I come to find the items I had just ordered are now sold out... I will not be buying anything from Tillys again. Not to mention a bunch of items online show in stock when they really are sold out

I placed an online order. Tilly's shipped on 12/1/19. The package stopped tracking with FedEx on 12/4/19 in another city. I feel like this is FedEx's fault for losing the package. However, the customer service I expect from Tilly's is to credit or refund my purchase. Instead, I called and they let me tell them what I wanted instead since what I ordered originally was out of stock (I'm thinking, this is amazing that they are going to send me something instead). Then the rep asks me for payment information (I've already lost money to them). I let him know I used my last funds for the item I purchased as a Christmas present for my daughter. He said he had to do a lost package claim for the item and it would take up to 12 days. I said, "will I get an email or anything about this call?" He said no. I had to ask if there was a claim number and if I could please have it. Long story short. I haven't heard anything from Tilly's and it seems like they are unavailable on the weekends. I will be contacting them again tomorrow since it's beyond the 12 day claim wait. This is the worst online shopping experience I've ever had, and I will not be shopping here ever again.

Worst online shopping experience. EVER. First of all recieved completely wrong size, ordered an xs recieved a large? Emailed and they said they were out of stock in xs so I guess they just decided to throw any old size into the package and call it a day. Thx tillys. Also, a single item that was supposed to ship separately has not come yet. Got an email saying it was sent but FedEx says they have not recieved it and tracking is not available. It's been over a week and nothing has changed... no updates no nothing. Emailed tillys two days ago... no response. I don't even want to bother calling because of all the negative reviews on here. Basically ordering from here is equivalent to burning ur own money. I probably can't step into any Tillys now without gagging

I am soooo beyond disappointed in this store. I was assured by the store manager at the Tualatin, OR store that I could exchange the merchandise for a different size if it didn't fit my daughter, even though it was clearance. I took my daughter to the store tonight and another manager would not exchange it for me. I told her one of the other managers assured me that it was ok'd but she didn't care. What kind of store doesn't stand behind their employees promises? DON'T SHOP THERE. THEY LIE!

So frustrating trying to get through to customer service. First time I called I was told by an automated service that I was "8th in line" and waited until I was next in line only to be disconnected. Tried again and the same thing happened. Tried this week and message said all operators were busy and to leave a message only the next message was that the "mailbox was full." I mailed a return the beginning of June and have heard nothing and nothing from my email yet. I've had Tilley hats for many years and loved them but after this experience will not be shopping with them again.

I ordered several clothing items and though they were all on the packing slip, the most expensive one was not in the package. I promptly emailed them, and called them twice and they will not refund my money. They want me to wait for an "investigation." What the heck? I do a lot of online shopping and no other companies operate this way! Meanwhile the gift occasion has come and gone. Will never buy from them again. Customer service girl was so rude she kept threatening to disconnect me. I now have to do a chargeback with my credit card. Stay far away!