TillysReviews 306

Received a gift card for Tillys but did some online shopping since I do not live near any of their stores. Proceed to checkout, total was $53. I punch in my gift card which has $50 and it asks for a visa to pay the remaining total. Turned out, something happened where it charged the full amount on my card. Had to wait two days to call since they were closed. I called I called ten minutes after they opened and talked to a lady who was so rude and sounded so unprofessional. I told her what happened and she said "well, you can try to return but you have to oay $7 to ship it back and if you probably try to reorder it won't be in stock" and I say to her I was trying to cancel the order so I can repurchase it with my gift card and she says "it's already shipped out" I don't get how it shipped out if they've been closed for two days and I called as soon as they opened back up. I go and look at my tracking number and it says "processing, has not shipped" so then I chat with someone online and then he says he couldn't do anything about canceling my order and I can "use my gift card next time if I want" All I have to say is $#*! Tilly's. You guys suck

I ordered a gift for my son that consisted of a RVCA shirt and a pair of joggers on 9/23/15. The pants were delivered on 9/30. You cannot reach a human being when you call customer service. They have you leave a message and say that they will return your call in 24-48 hours. When they called back they sent me to the post office three times and the package was never there. THEN, I I find out it was never even shipped because it was out of stock. There was NO communication via, phone, mail or email letting me know anything was cancelled. It was also part of a BOGO sale so I was charged full price for the pants due to their error.The only thing they offered was free shipping on a replacement shirt when I finally reached someone via chat message. I suggest shopping at Zumiez instead.

I really like some of the brands Tilly's carries and they were having a decent sale so I ordered 8 T shirts. This was my first shopping experience so I was excited about the potential for future orders of such great brands. When I got my shipment notification there was only 7 shirts listed and no explanation of why the 8th had not been included. Oh well, I guess it was out of stock... not a deal breaker.

When I received the shirts I opened each one and tried it on, then noticed a small stain on the back of the shirt. I immediately contacted their customer support via phone and told them what was going on. I was then told to send an email with a photo to customer support which I did, including the order number, item number of the stained shirt and all of my info. The response I received back said I could return the shirt, I'm assuming to the store (which is 1.5 hour drive hence the online order) or call customer support and request an exchange.
I don't understand why neither associate that contacted me could not just send me a new shirt that wasn't stained or refund my money. When I buy new stuff that's what I expect to get.

Personally, I want into a Tilly's store in the Chandler mall and a Jansport backpack I wanted, I first saw it online, and it was5=nt in stock. The manager at the store felt bad. She was super nice and ordered it offline for me in the store. All she did was ask me my address, email, and charged me full price for the backpack, 35 dollars also tax, but shipping was free due to the "not in stock issue". I came in perfect condition 1 1/2 days later and I love my new SUPER SUPER SUPER CUTE Jansport CELESTIAL SKY backpack! :) <3

I recently purchased the FULL TILT Snap Front Suede Womens Skater Skirt in the color "camel" after seeing a similar product at another store. The main things I considered before completing the purchase were the price, the fabric quality, the delivery time, and whether it would be true to size.
This style is incredibly popular right now; so many stores carry similar pieces, so there are many options. I chose this particular item at this store because of the soft material, the flowy fit, my previous positive experiences with Tilly's in-store purchases, and the affordable price. The Full Tilt skirt from Tilly's was half the price of the competitor's suede button-up skirt. Tillys delivered the package in a very timely manner, perfectly within the 6-8 day time window that they advertised. Once you receive the package, the first thing you'll notice when you unwrap it is how soft and well made the fabric is. The material is faux suede, so it is very comfy and breezy, and also more animal-friendly than real leather alternatives. The pleating is light and beautiful and the buttons are adhered well, and will not accidentally unsnap.
I am someone that normally orders between a size Extra-Small and a Small, but decided on ordering a Small. This was a great decision, For those that sit on the border between two sizes, I would recommend purchasing the larger size, as the item runs a bit on the smaller side. The skirt's length is perfect, it is short and cute, but covers everything you would want covered. It is great for layering or wearing with a crop top, and is flattering on every body type. It can be worn casually or dressed up for a more formal occasion, which means you'll definitely get your money's worth on this skirt. Overall, I am incredibly happy with my purchase, and would highly recommend this snap front faux-suede skirt to anyone.

Enjoy!
Alexis M.

Ordered online from the site on 5/2/15 and paid almost $17 extra for 2 day shipping. Received one email saying it was shipped and would be received on 5/5 then received a second email saying it would arrive on 5/5/ and yet another email that it would arrive on Tuesday 5/8 - I called customer service who tried to tell me that the emails came from Fedex-WRONG- then she told me she could give me credit for $4 because it "is still being delivered ground"- Huh? I told her the item will be received in the amount of days it would have been FREE had I not chosen the 2 day fedex! But no, $4 credit was the best they could do. I will never, ever shop from their online store again! The worst is speaking to a customer service rep who sounded like she was 12 and bored with our conversation!

Great product, shame their marketing and sales are dishonest. One of the things with a Tilley Endurable hat is the warranty - gets stolen or lost in the first 2 years, 50% discount on the replacement. Here is the thing - try getting the discount. Oops, your e-mail go lost. Oh now we'll credit it, but the credit never materialises. Another hat (not the original gets swiped) - how about a 10% discount. And so on.

Signed Debbie.

So a marketing ploy, but not something they plan to fulfil.

I started looking for a bikini online about 3 months ago to go away with. Once I finally found what I wanted I checked Amazon to see if I could get is cheaper. I found the itm origianlly on Tillys. They are now shipping to Canada. However, to my surprise, the same item on Amazon was not able to be shipped to Canada even though the shipper was Tillys. I called them and asked them to honor the price they had on Amazon since it was almost $20 in the difference. They said they hadn't updated their site which is why it was showing so much more than Amazon. So, that was fine. With a smile, I purchased this itme from the Tillys online webpage. After waiting a few days, I called to see if my order was shipped. One person told me it had just arrived at their International Hub site the day before. I was excited! 8 days passes and I call again. Another person tells me it had just arrived at their International Hub site the day before. Huh?! I proceed to write to customer service and low and behold, I get a confirmation email 5 minutes later saying my parcel was now on its way to me. I FINALLY get the package and it has a COMPLETEY different print than on the website. I send customer service a pic of what I received and what was on their site. They email me back 10 minutes later and say this " from what I can see, the items are almost exactly same. Of course, they won't always be an perfect match." BY now, it's too late to even send it back. I leave for my trip in a week. Long story short-the items may not match what you see on the site---if they don't, you're S**T out of luck!