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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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This breathtaking Closed Toe Pumps are awesome and affordable price, in which i bought from tidebuy online store. Formal and stylish shoes for every wear, sexy and high heel stilettos and pumps which makes your legs look shiny and sexy and bellies for trip and girls crowd, thanks very much to tidebuy.
I always prefer pumps as they never go out of fashion. These red peep toe sequins on these pumps give me a different look, in which i bought from tidebuy online store. Also, the platform heels are just great for me as they assist me in walking comfortably without any fear, thanks to tidebuy.
The wedding dress was very beautiful and fitted me very well. Thanks, tidebuy!
I would like to recommend the shoes from tidebuy online store to all the girls and the ladies who want to look stylish in this season. The shoe has given me a new fashion statement and I am glad to own such nice looking pumps. Thanks to tidebuy.
I bought a wig for $50 and wanted to try it out. The quality is horrible. Returning this is item evidently is never going to happen. There was no return paperwork with the item when it was shipped. I have contacted customer service and had an online chat to get a return mailing address with no luck. I have never been so frustrated with trying to return something!
Warning! Don't buy anything from tidebuy! They are crooks! They have horrible quality of stuff and don't let you return your item... I learned it the hard way.
My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And I don't know whether you had bought our products.If you did, could you offer me your order number so that I can communicate with my workmates for your problems so that we can help you more.
Anyway, we will try our best to win your trust.If you have any other questions, you may write to me here:[email protected].
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Tidebuy
The price for these pumps are really cheap and affordable from tidebuy online store. I thought they were going to cost me more, but I am happy after buying the pumps from tidebuy store. However, the pumps were really nice and good quality. I love them for its quality.
The most fascinating part of the shoe in which i bought from tidebuy online store is the sequin with the combination of the blue pu which makes the shoes alluring and desirable. I am happy that such pretty shoes are available in affordable price which is perfect. Thanks to tidebuy.
STAY AWAY! They make very bad imitation of what is advertised on thier website. If a product is out of stock, they will not refund. Instead they ask you to make a replacement. The quality of their product is very poor. Please do not get carried away by the cheap price. You will regret any transaction you make with TIDEBUY.
Don't buy! This company do not give refunds if they don't fit or you don't like them, I ordered for a wedding but they came far too late, the heel of the sandals felt like it was going to go underneath the shoe when I walked, I was worried they broke while I was out. I emailed tidebuy for the address to return them and was asked to send pictures to show the damage, you can't see the damage but can feel they are not sturdy but the came far too late, they have refused so far to send me an address. I well NEVER! Buy from this company again, and if you do be prepared to be scammed, if your don't then you are one of the many few but honestly don't even take the risk. Companies like these should never be allowed to sell.
Dear my friend:
I'm so sorry to reply to you late. I'm so sorry you had met so much troublings.And we accept returns and you can read the returns and refund's policies via the website:
http://help.tidebuy.com/Returning-For-Replacement-or-Refund-160.html#detail1
And could you offer me your order number so that I can communicate with my workmates for your problems so that we can help you more.
Anyway, we will try our best to win your trust.If you have any other questions, you may write to me here:[email protected].
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Tidebuy
They are sexy pink and seductive platform stiletto heels in which i bought from tidebuy online store. They make me look gorgeous and the praises which I have received are countless. The pink color patent leather material is making this heel standout in the crowd, thanks to tidebuy.
The contrasting black concise stiletto heels are best party wear from tidebuy online store. It is perfect match, that make me more ravishing and immodest. I can comfortably dance by wearing them. I am happy to have these pumps, thanks very much to tidebuy.
Tempting stiletto heels from tidebuy online store, the length of the heel is accurate and makes comfortable for me to walk. The material quality of these heel is Avon. The black and white shade gives it a contemporary look. Thanks to tidebuy for giving unique color shoes.
Well, this site is trustful for me shopping, i onece bout a dress from them, actually it really takes time to get the size done, sometimes it confused me, but anyway the dress is really good!
These idiots should send someone to your house with a gun to aim at your head while rob you blind, send you crap that doesn't fit normal human beings, and then refuse to allow you to send it back, because they "are not a resale business". I had the God-awful dress on for less than five minutes. Resale, my backside. These crooks should be hung and shot at while they're hanging! AVOID THEM AT ALL COST! They should be run out of business!
Don't believe the "five star" ratings! Those are posted by TideBuy.
When I saw these shoes, I thought they were for me. I really like the simple design of these pumps. I thought they are the best products available online from tidebuy online store. I love the pumps, which is smart and unique in style. Thanks to tidebuy.
WORST DEAL OF MY LIFE. Bought several dresses on sales which turn out completely different from pics shown on their website. Poor quality, cheap material, dirty work with defects and bad smell. Medium size is large and one size are not uniform. Also, do not be fooled by the free shipping as you have to pay for brokerage fees which amounts to 50% of purchase. The good deal turns out to be over costly. Never going to buy from tidebuy. Would like a refund. Can anyone help?
My advice: AVOID TIDEBUY if you do not want to waste your money
These pumps are certainly very lovely. The bright blue colour is really special because they do look very appealing. The shoes stand out and I thought the pumps were great. The shoes look smart and elegant for any occasion. Thanks to tidebuy.
We purchased two dresses. First one the sequence falling apart and like 3 to 4 sizes too small. Second dress supposed to be size 16, poor quality and fits my size 12 daughter from the bottom but too big from top.
I emailed images of dress, measurement to prove to thier tailor that it's small and measure tape on dress plus more images of my daughter wearing the really small dress. They won't budge for an exchange.
Now I'm stuck with two useless dresses.
I want either a refund or exchange on both. I'm not asking for something impossible or irrational.
I'm so sorry to reply you so late. Thank you for giving us images and could you give me your order number so that I can help you to check the order.We hope to solve your problem as soon as possible.If you have any questions about us, please contact us with the e-mail: sns@tidebuy. Com. Thank you for your mail. May you have a nice day!
Paid over $200 for my prom dress and it's still not here (it's been two months). Tried contacting the company various times and they refuse to offer any real solutions. I thought ordering from tidebuy would be fine because my friend got her dress there and it was here in 20 days... boy was I wrong. Now I have 20 days to find a replacement.
Don't buy from tidebuy, it's not worth the risk.
Dear my friend:
I'm so sorry to reply to you late. But pelase believe me, our team will try our best to solve your problem.So could you give me your order number so that I can help you to check it and I will communicate with you soon.If you have advices about our custom service problems, please send email to [email protected] you have a good day!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


My dear friend:
I'm so sorry that you were not satisfied with our products. I will communicate with my workmates for your problems. So, could you give me your order number to solve the problem together.And we accept the returnings so please read the returning policies below:
http://help.tidebuy.com/Returning-For-Replacement-or-Refund-160.html#detail1.And our products are of high quality, and we are active to solve problems our customers have met.
You may write to me here:[email protected]
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress