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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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The dress arrived well beofre expected and is absolutely perfect. It fits even my size 16W and looks great. I found that the dress arrival was easy to track and was so very easy. I also chatted to one of your reps before ordering and they made the process so very clear.
I purchased this dress for my daughter's senior prom. I was nervous about ordering a dress from an online store just based on pictures, but this was the one she wanted. Would definitely use dresswe again for future order.
This dress is amazing very detailed and lovely stitching. Recommend it to anyone looking for a beetifull gown to wear for the formal party. Customer service team were very helpful but not very soon.
Very good product I recommend it to everyone I came perfectly and has no sign of damage apart is very good product!
Buying a dress as a gift with surprise for my sister's first mother's day.We were satisfied with this shopping. Love my sister!
A fortunate shopping here and I had a nice wedding with a nice wedding dress. Though the process was hard, the endding was a happy one.
A good place for females to wander and shop. I am one of and the shopping items are varieties and good-looking. But some pictures are not similar to the items themselves.
It's a Chinese website. Actually, I don't konw it at firse and it was recommended by my cousin. I don't want to but something first but when I scan the website, the dresses were too attractive and then I bought one dress.So good and I was so happy to buy such a blue dress. Nice!
Nice shopping here with nice items and nice prices.So love it!
I was attracted by their amazing wedding dress though I don't need it. But for wome, these dresses are relly very very beautiful.At last, I bought a dress. Less beautiful than the wedding dress, but it is worthy to buy!
A nice shopping online. Beautiful flat sandals, so convenient. Good!
The jewellery was really nice and brilliant.As decorations, they were beautiful enough and had reasonable prices.The key was that there were varieties of jewellery including necklaces, earrings and so on. Very good!
First time to shop online just here.The heels sandals were nice to me including the perfect size. But their shipping was too long about 20 days.
I have to say the accessories were really beautiful and I bought a lot one time. Just in my mind they were nice enough!
I really love my wedding dress here so much.Our wedding was so successful and romantic and they all praised me highly.No matter whether the words were said sincerely, I was really happy and I think I will remember the moment forever!
Worst service, they do not deliver the product on time, as well as they don't even bother to reply. Executive service is worst as mostly they don't have proper answer.
Please do not buy.
My order number is *******.
This dress was amazing so happy I bought it. The only thing for me was that I wish I had gotten the size 4 instead of size 6. Couple little strings that need to be trimmed down but that was it. So happy with this dress. I can't wait until I get to share with all of my family.
Do NOT BUY FROM TIDEBUY! THIS IS A SCAM! WE ORDERED 3 DRESSES AND WHAT WE RECIELOOKED LIKE HOLOWWEEN COSTUMES BOUGHT AT WALMART! MATERIAL IS AWFUL! COLORS NOT AT ALL WHQT WAS ORDERED AND OVERALL QUALITY IS NOT WORTH ONE STAR! KEEP AWAY FROM THIS COMPANY! AND THEN THEY WILL NOT ACCEPT RETURNS!
Dear my friend:
I'm so sorry that you have such problems in this shopping but could you tell me your order number so that I can help you to check more details about this shopping.We'll try our best to help you clear all these unpleasures. Then we company offer the service to return&refund and you can refer to the belowing link:
http://help.tidebuy.com/Returning-For-Replacement-or-Refund-160.html#detail1
If you have any questions, please write to me here:[email protected] so that I can reply to you soon!
Thanks&Best regards!
Tidebuy
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
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Dear Lavina:
Thanks for your feedback and I'm so sorry that you had such problems. You can write to us here:
[email protected] or [email protected] and we will solve your problems soon.
Thanks&Best regards!
Tidebuy