Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wow, i love the dress! I ordered two dresses for my fabulous bridesmaids-to-be and i cannot wait to see them wearing your fab dress soon! Thank you so much!
Dress is beautiful, I ordered the size up from the model because she looked very skinny to me. I am very happy with the quality of the dress and how it looks. Thank you.
I purchased this dress in grape for my sister who will be my Maid of Honor. Perfect fitting, color, and design for an Apostolic Wedding! I definitely recommend!
This dress is very nice, I've had my eye on it for a while and the color purple dress that I ordered was so unique.
I am very happy with this dress, and can't wait to wear it to attend my borther's wedding. Only negative is that shipping took longer than it was advertised.
Fold is very good, be same as pictures, as a whole it is very refreshing, simple and elegant, thanks, will come again.
This was my first time online shopping. I like their dresses but the commenst were not good.At last, I ordered a dress.The waiting time was longer than I expected but the dress was worhty to wait for the time.
I bought a pair of flat sandals. They were much better than in my mind. Good!
A great dress! The combination of the two colors that symbolize life and purity, a product that has all the necessary elements to astound any other gown when entering in the field of view! Dressed in this gorgeous evening gown, I felt very graceful, full of charm and I was able to move freely in an undulating form, full of eroticism and sensuality!
It is very good beyond my imagination and the color is elegant and gorgeous, I'm very happy that I will be confident to attend the coming party.
So nice deal with such a beautiful dress. Fitted so well and the dress's style was very cool but not too strange. Cool!
I ordered this dress in champagne for my wedding and I love everything about the dress. First I thought the color was too dark but once I put it on it was perfect.
I will NEVER deal with this company again,
I order a dress that clearly did not fit me even though I had given them my personal measurements, having a side seam meant that the dress had to go over my head to put on rather than stepping into it, the problem was that for some insane reason they narrowed the fitting from the hips to the hem (which was just above the knee) maybe someone can tell me how by narrowing the width of the dress at the hem could possible fit over your hips HOW DO YOU MAKE SOMETHING SMALLER FIT OVER SOMETHING BIGGER!
They are very good at using the language barrier as an excuse and clearly do not acknowledge the obvious problems when pointed out to them.
Very beautiful dress, looked fantastic on the day, delivered on time, packaged carefully. Fits great and is just as described.It is stunning fitted like a glove. Excited about wearing this dress on my big day!
Fabulous dress, exactly as advertised and the quality of the product is second to none, can't wait to wear it for my wedding, recommend to anyone and definitely use them again! Thank you!
I will be grateful for it forever. I was a princess on my special day and I will never forget that feeling. I love this dress and anyone that purchases it will to. And it arrived way sooner than expected.
The style and meterial is good, but the color doesn't seem like the picture. But it was still good-looking when wearing it.In all, it's a nice shopping place as i'm concerned.
This dress is so amazing! The quality of the fabric, stitching and delivery took no time. Thank you so very much. I love it and I'm worried the focus would be the dress! So nice!
Very surprised it was exactly as ordered. Should have ordered it in custom because it's very long but can have it shortened. Still love it!
I love this dress, it's so elegant and soft. I was very happy when I got the dress and it fit perfect! I couldn't ask for more! Thank you!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Dear my friend Lyn:
I'm so sorry that you have such problems in this shopping but could you tell me your order number so that I can help you to solve your problems soon.We'll try our best to help you clear all these unpleasures.
If you have any questions, please write to me here:[email protected] so that I can reply to you soon!
Thanks&Best regards!
Tidebuy